Business Mobility & Telecommunications Blog

A Buyer's Guide to Business Phone Systems

Posted by Carlos Lahrssen on Mon, Apr 20, 2015 @ 07:18 PM



Cloud-based phone systems offer exponentially greater flexibility and features than traditional systems. As you consider your business's needs and the capabilities phone systems can provide, here are some questions to ask.

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Topics: business phone systems

Phone Systems Over the Years: A Look Back

Posted by Carlos Lahrssen on Fri, Apr 17, 2015 @ 07:15 PM



As we take a look at the phone systems of years gone by, think about this: What would your business be like now if it used a blast-from-the-past phone system? The changes seen in the telecommunications industry over the last 20-50 years have truly been astounding.

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Topics: business phone systems

How a PBX Phone System Can Drive Customer Satisfaction

Posted by Carlos Lahrssen on Wed, Apr 15, 2015 @ 07:15 PM



Handling customers correctly so that they experience satisfaction with your business is a cornerstone of success. Customer satisfaction impacts sales numbers, which impacts profit. The bottom line for any business is, you must satisfy your customers if you want to stay in business.

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Topics: business phone systems

5 Lessons About Business Communications

Posted by Carlos Lahrssen on Wed, Apr 8, 2015 @ 10:35 PM




There are many elements to good business communication. Making good decisions about business communication involves lots of careful thought and knowledge about people. With time and experience, some lessons can be learned that can make communication more effective.

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Topics: business phone systems

Driving Inbound Call Center Performance

Posted by Carlos Lahrssen on Mon, Apr 6, 2015 @ 10:32 PM



Inbound call centers handle the bulk of a business's interactions with its customers: taking telephone orders, handling returns and exchanges, and resolving problems with products and services. The quality of customers' inbound call center experiences can determine whether they remain customers in the future or take their business elsewhere. Improving call center performance improves the business's profitability and can mean the difference between success and failure.

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Topics: call center

Overcoming the Silo Effect: Keeping the Lines of Communication Open

Posted by Carlos Lahrssen on Fri, Apr 3, 2015 @ 10:28 PM



Many businesses with multiple departments suffer from the Silo Effect, which refers to the tendency for employees not to share information or ideas between departments. The causes of the Silo Effect can be various. Sometimes a kind of rivalry springs up between departments that causes employees not to communicate in ways that can help the other department. More often, though, employees just fail to see the value in sharing information and communicating with the other departments that make up their company.

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Topics: business phone systems

6 Reasons Your Business Needs Cloud Phone Services

Posted by Carlos Lahrssen on Wed, Apr 1, 2015 @ 09:37 AM



Cloud-based phone systems for business are a rapidly growing trend, and for good reason. No other phone system offers as much as cloud phones can. Read on to see how your business can benefit from cloud phone services.

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Topics: business phone systems

Is Your Realtor Business Designed for Success?

Posted by Carlos Lahrssen on Mon, Mar 30, 2015 @ 09:34 AM


Being a realtor may seem simple: show houses, sell houses, get paid. But any business, no matter how small or simple, can benefit from a business plan to help it move forward in a logical way. A good business plan is often the key to success.
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Topics: business productivity

Essential Tools that Keep Your Business Organized & Informed

Posted by Carlos Lahrssen on Fri, Mar 27, 2015 @ 09:34 AM



For businesses, staying organized is an essential part of success. Better organization leads to improved productivity and allows businesses to take advantage of opportunities that they might not otherwise be able to do. 

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Topics: business productivity

Top Tip for IP Phone Manufacturers: Price is the Driver for Customers

Posted by Carlos Lahrssen on Wed, Mar 18, 2015 @ 04:19 PM



Nexogy provides cloud-based IP phone systems to small and medium-sized businesses. As part of the phone system, Nexogy acquires many different models and brands of compatible phones on behalf of our customers. These phones come from a variety of manufacturers and have many different features. Customers choose the phones that they feel will work best for them as part of the business phone system.

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Topics: voip