Business Mobility & Telecommunications Blog

6 Tips to Ensure the Success of Your Call Center

Posted by carlos lahrssen on Mon, Sep 22, 2014 @ 09:26 PM

It wasn't that long ago that small businesses had to outsource call center functions or forego them altogether. But all that has changed with business phone systems hosted in the cloud. Cloud phone technology has brought affordable call center solutions to businesses of all sizes. Not only is much of the bulky, expensive on-site hardware unnecessary now, but up-front costs are much lower, and monthly rates are more affordable too. 

Read More

Topics: call center

Why Every Company Needs High Speed Internet for Business

Posted by carlos lahrssen on Fri, Sep 19, 2014 @ 09:21 PM

The internet is now a standard business tool, just like phones, desks, and copiers. This is true for the bicycle shop and the bakery, not just the tech-oriented business. Vendors, clients, and partners assume you have reliable internet service, and without it, you could be seriously missing out.

Read More

Topics: business productivity

Call Center Systems Best Practices

Posted by carlos lahrssen on Wed, Sep 17, 2014 @ 09:15 PM

Call center systems help businesses take their customer service from good to outstanding. And if you think your small or medium sized business can't afford a call center, maybe you should take another look. Setting up call center systems today doesn't require expensive hardware or complicated management. Cloud-hosted call center systems are both affordable and scalable.

Read More

Topics: call center

Is Your Phone System Right For Your Business Needs?

Posted by carlos lahrssen on Mon, Sep 15, 2014 @ 09:08 PM

Your business may not be in the high tech sector, but that doesn't mean you should put up with an old fashioned landline phone system that doesn't meet your telecommunications needs.

Read More

Topics: business phone systems

Top 5 Benefits of High Speed Internet for Business

Posted by carlos lahrssen on Fri, Sep 12, 2014 @ 09:01 PM

Could your enterprise benefit from high speed internet for business? The answer is almost certainly yes, regardless of the size of your company, and the underlying reason is bandwidth. Bandwidth is the rate of data transfer in bits per second, a measure of the maximum amount of information an internet connection can transfer under ideal conditions. 

Read More

Topics: business phone systems

FAQs about Cloud Phone Systems

Posted by carlos lahrssen on Mon, Sep 8, 2014 @ 04:04 PM

Cloud phone systems may sound like something new and different, but you use a cloud phone just like you use any other phone. 

Read More

Topics: business phone systems

Consider Tech Support for Your Phone System or Internet Service

Posted by carlos lahrssen on Fri, Sep 5, 2014 @ 03:53 PM

You place a lot of trust in your provider of high speed internet and your business phone system, because communicating with customers, clients, vendors, and partners depends on the internet and telecommunications. Getting the most from your internet service and phone system starts with ensuring it is set up correctly, and depends on all users learning how to use system features.

Read More

Topics: business phone systems

Business Essentials: Business Phone System, High Speed Internet, & Motivation

Posted by carlos lahrssen on Wed, Sep 3, 2014 @ 03:46 PM

Business success isn't predicated on a single idea or implementation. Countless factors go into business success, including hard work, networking, hiring the right people, and defining goals. If you own your own business, then you understand how many hats you have to wear. 

Read More

Topics: business phone systems

Keeping Up with Office and Call Center Workforce Culture Changes

Posted by carlos lahrssen on Mon, Sep 1, 2014 @ 03:31 PM

Today, companies that fall back on the refrain of, "But we've always done it that way" often find themselves being outpaced by competitors that aren't afraid to embrace change. The culture of the workplace has undergone a transformation since the turn of the 21st century, and those changes continue apace. 

Read More

Topics: call center

Cloud Business Phone: Managing a Mobile Workforce

Posted by carlos lahrssen on Fri, Aug 29, 2014 @ 11:54 AM

Efficiency and cost savings are two of the biggest promises of the mobile workforce. The flexibility offered by workplace mobility allows employees to provide better customer service, prioritize tasks more effectively, and waste less time on inefficient communication methods. 

Read More

Topics: business phone systems