Business Mobility & Telecommunications Blog

Phone Systems: 7 Considerations for Small Businesses

Posted by carlos lahrssen on Fri, Oct 24, 2014 @ 11:19 AM

Having a great phone system for your business is not optional. It can mean being able to teleconference, having enough phone lines to meet sales quotas, keeping more money in your company's bottom line each month and much more. 

Here are 7 things to consider when choosing a phone system for your small business.

Read More

Topics: business phone systems

Adding Personal Phones to Business Phone Systems

Posted by carlos lahrssen on Wed, Oct 22, 2014 @ 11:18 AM

 

Business phone systems provide businesses with the capabilities they need to communicate with each other, customers and the public. Today's IP systems can also be used in multiple locations, provide reports and call logs to those in charge, and sync with calendars, email and other computer applications. Even very small businesses will greatly benefit from having a centralized phone system, which can offer virtual receptionist services and an answering service if the user drops out of cell coverage. Phone systems also offer companies the ability to present themselves in a unified way to the public.

In some situations, it is just easier for owners and employees to use personal phones, including personal cell phones, while conducting business. Using one's own cell phone is often more convenient while traveling or even while going from office to office. In addition to not having to carry multiple phones, it's easier to learn to use just one phone than two that may have different functions. Also, business cell phones are generally basic phones that may lack the functionality of smartphones - functionality that may be needed even more while on the go. 


IP Phone Systems and Smartphones

Read More

Topics: business phone systems

Business Phone Systems and Central Management Control

Posted by carlos lahrssen on Mon, Oct 20, 2014 @ 10:48 AM

 

Read More

Topics: business phone systems

Top Questions About IP Phone Systems

Posted by carlos lahrssen on Mon, Oct 13, 2014 @ 11:02 AM

Interested in learning more about IP phone systems? Here are some of your top questions, answered.

Read More

Topics: business phone systems

Hosted Numbers: Why Your Business Needs Them

Posted by carlos lahrssen on Fri, Oct 10, 2014 @ 11:00 AM

Read More

Topics: business phone systems

Investigating the Benefits of Inexpensive IP Phone Systems

Posted by carlos lahrssen on Wed, Oct 8, 2014 @ 05:05 PM

Some people are naturally skeptical of IP phone systems, because they are so much less expensive than traditional landline systems. How can a telecommunications system do so much for such a low cost? The answer is internet broadband technology, which connects different parts of the globe at a much lower cost than the copper wire systems that preceded the internet.

Read More

Topics: business phone systems

Phone Systems that Offer Automation With a Human Touch

Posted by carlos lahrssen on Mon, Oct 6, 2014 @ 04:57 PM

People today carry in their pockets devices more powerful than the computers that sent astronauts to the moon. Many personal and business processes are automated today, and this allows people and businesses to save both time and money. But do all these machines do away with the personal touches that help business relationships thrive?

Read More

Topics: business phone systems

Going Wireless with Your Cloud Phone System

Posted by carlos lahrssen on Fri, Oct 3, 2014 @ 04:40 PM

Do you remember getting a cordless telephone for your home and how free it made you feel? No longer did you have to try to stretch the cord of the bedroom phone into the bathroom when the baby was in the bath, or miss a lovely evening on the front porch to take a call. Telephony has always been about extension: extending the range over which we can talk to people as well as extending the convenience of doing so.

Read More

Topics: business phone systems

Training New Hires On Call Center Phone Systems

Posted by carlos lahrssen on Wed, Oct 1, 2014 @ 04:08 PM

New hires face a number of challenges. On top of the first-day jitters is the nervous apprehension nearly all people feel at learning a new phone system. How do you transfer a customer to someone else? How do you check the voicemail? What is the manager's extension?

Learning the ropes takes time, but it's in your best interests to develop procedures that help new hires quickly become proficient with the phone system. Creating a company-specific User Guide will streamline the process. Here are some topics that you need to include in yours.

Read More

Topics: call center

Advanced Call Management with Hosted PBX

Posted by carlos lahrssen on Mon, Sep 29, 2014 @ 03:57 PM

Unlike the limitations placed on small businesses a mere decade ago, the latest business technologies are no longer out of reach because of financial constraints. Cloud services, which are expected to have a market of $180 billion by the end of 2015, have leveled the playing field. 

Read More

Topics: business phone systems