Business Mobility & Telecommunications Blog

Improving Customer Service with Hosted PBX

Posted by carlos lahrssen on Wed, Dec 17, 2014 @ 06:42 PM

The abbreviation PBX stands for public branch exchange and is a throwback to the days of switchboards and operators. The traditional PBX system was plugged into the Public Switched Telephone Network (PSTN), which is the network that routed all calls before the internet came along.

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Topics: business phone systems

Can A Cloud Phone Save You Money?

Posted by carlos lahrssen on Mon, Dec 15, 2014 @ 06:42 PM

A cloud phone system uses voice over internet protocol (VoIP) technology rather than the traditional copper wire phone network. In addition, the major hardware that runs the cloud phone system resides with the cloud phone provider, and not on the premises of the organization that uses the phones. Typically, the phones are the only equipment that resides on-premises with cloud phone systems.

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Topics: business phone systems

Some Phone Systems Make It Possible to Take Your Office On the Road

Posted by carlos lahrssen on Fri, Dec 12, 2014 @ 11:05 PM

Few businesses today can get by without mobility on the part of either employees or the business owner. This is partly due to mobile communications making mobile workers more efficient while staying connected. In some cases it is also due to employees who are used to mobility facilitating personal communications and seeking work opportunities that allow them to take advantage of mobility rather than being figuratively chained to a desk every day.
Today's businesses can thrive with workers who never set foot in a traditional office.
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Topics: business phone systems

Call Center Phone Systems: Training Takes Priority

Posted by carlos lahrssen on Wed, Dec 10, 2014 @ 10:54 PM

Call center phone systems are much more affordable than they used to be, thanks to hosted voice over internet protocol (VoIP) technology. But call center phone systems alone are not enough to ensure your call center team performs up to expectations.

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Topics: call center, call center software features

The Simple Way to Achieve Central Management Control

Posted by carlos lahrssen on Mon, Dec 8, 2014 @ 10:45 PM

In today's business world, your business doesn't have to be large to have multiple locations, or even to operate internationally. Some businesses choose to manage certain business operations centrally, for efficiency and cost effectiveness. One great starting point for central management control for your small or medium-sized business is with your phones. 

Central management of business phone systems is great for multi-location businesses or those with mobile workers.
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Topics: business phone systems, mobile device management

Your Business Needs the Scalability Offered by A Cloud Phone System

Posted by carlos lahrssen on Fri, Dec 5, 2014 @ 03:53 PM



Few phone systems are as easy to get up and running as a cloud-based IP phone system, and few are as affordable. It's no wonder that cloud-based systems are some of the fastest growing phone systems, and that growth is expected to continue over the next few years. 

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Topics: business phone systems

Unified Communications & Other Advantages of a Nexogy Business Phone System

Posted by carlos lahrssen on Wed, Dec 3, 2014 @ 03:49 PM



For business owners, there's nothing like the feeling of a business that's running smoothly. A well-run business has systems in place to handle the day-to-day challenges of the marketplace, and a quality business phone system gives a business many advantages in meeting those challenges. 

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Topics: business phone systems

4 Tips for Choosing a Call Center Management System

Posted by carlos lahrssen on Mon, Dec 1, 2014 @ 03:46 PM



Is your business growing quickly? Is your staff getting more and more customer service calls and inquiries? If providing customer service is interfering with other aspects of your business, you may want to look into acquiring a call center management system. 

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Topics: call center, call center software

Hee-Haw, Hee-Haw: Your Business Phone is Ringing!

Posted by carlos lahrssen on Fri, Nov 28, 2014 @ 09:47 PM



photo source: Flickr


BYOD, which stands for bring your own device, is gaining momentum in the world of business phone systems. Personal mobile phones in the workplace offer some advantages to businesses, including cost savings, flexibility and greater productivity, according to Cisco's Internet Business Solutions Group. 
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Topics: business phone systems

4 Considerations When Your Business Phone System Includes Smartphones

Posted by carlos lahrssen on Wed, Nov 26, 2014 @ 09:43 PM



IP phone systems have the capability to integrate smartphones into the system, either as the main phone or as a place to have business calls forwarded. Using smartphones in a business phone system can be convenient, but there are some considerations that need to be addressed.

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Topics: business phone systems