Business Mobility & Telecommunications Blog

Top Advantages of a Cloud Based Call Center

Posted by carlos lahrssen on Mon, Nov 24, 2014 @ 09:37 PM



Creators of cloud based call centers have worked hard to develop all the features businesses need to make their call centers effective and easy to manage. Cloud based call centers have tons of advantages over traditional call center solutions. One important advantage is cost; on average cloud based call centers enjoy 50% lower start-up costs than traditional call center solutions, but that is just the tip of the iceberg. Even more than the significantly lower cost is the exceptional functionality of cloud-based systems, which are packed with features that every business with a call center needs.

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Topics: call center, business phone systems

"You Don't Have To Be A Big Corporation To Benefit From a Hosted PBX Call Platform

Posted by carlos lahrssen on Fri, Nov 21, 2014 @ 05:31 PM

PBX stands for private branch exchange. It is basically a private telephone network used by a business. The company's users share multiple outside lines for making external calls. 

 

Today's PBX systems can be hosted by providers. This makes them much more affordable.

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Topics: business phone systems

Using Phone Systems to Create Balance In the Workplace

Posted by carlos lahrssen on Wed, Nov 19, 2014 @ 05:26 PM



Work-life balance is an important factor in employee satisfaction and retention. Employees who feel overworked are more likely to leave the company and take other jobs. If they stay, they may hurt overall company morale by making negative remarks about their jobs and company to co-workers and even customers. Furthermore, feeling overwhelmed tends to demotivate employees, leading to a lower quality of job performance. Lack of motivation can cause other problems with clients and customers such as lower customer satisfaction or poor customer service.

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Topics: business phone systems

Making Technology Work for Your Business In 2015

Posted by carlos lahrssen on Mon, Nov 17, 2014 @ 05:24 PM



Looking forward to 2015, certain business trends and challenges begin to emerge. To meet the challenges of the coming year, businesses need to use innovative technology, including those for communication that promote growth and efficiency, ever more effectively.

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Topics: business productivity

Increase Customer Satisfaction: Upgrade to a Quality Business Phone System

Posted by carlos lahrssen on Fri, Nov 14, 2014 @ 03:12 PM

photo source: Flickr



If your business involves serving customers, a quality business phone system can help you enhance customer satisfaction and serve your customers better. There are many avenues for customers to communicate with businesses, but the personal interaction afforded by phone communication is preferred by customers to any other method of communication. 

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Topics: business phone systems

A Quality Business Phone System Can Accommodate Road Warriors

Posted by carlos lahrssen on Wed, Nov 12, 2014 @ 03:06 PM

photo source: Flickr


In today's work force, telecommuting and traveling are becoming commonplace for employees. A large part of business success can now depend on the ability to reach employees and owners who are traveling as well as having phone capabilities while traveling. Conducting business at a distance or on the road presents challenges, but also has benefits for businesses in the form of cost savings and employee satisfaction. 
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Topics: business phone systems

Does Your Business Phone System Increase Business Productivity?

Posted by carlos lahrssen on Mon, Nov 10, 2014 @ 03:02 PM

photo source: Flickr


On the surface, cloud-based and IP business phone systems look great. They are far less expensive than traditional landline systems. They allow the same phone system to be used anywhere and to be expanded almost limitlessly. But can a phone system really increase the productivity of a business? 
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Topics: business phone systems

Can Business Phone Systems Help in Cultivating an Engaged Workforce?

Posted by carlos lahrssen on Fri, Nov 7, 2014 @ 05:48 PM



Every business wants employees who are engaged in their work and in the company they work for. Engaged employees understand the culture of the company they work for and enjoy the work they do. Companies engage employees in several ways: effectively communicating the purpose and goals of the business, training employees to understand and appreciate the importance of the work they are doing, and connecting personally with employees so that they know the company cares about them as well as the work they are doing. 

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Topics: business phone systems

Nexogy's Call Center Software Helps Eduka Group Manage Calls More Effectively

Posted by carlos lahrssen on Fri, Nov 7, 2014 @ 09:04 AM


For the Eduka Group, which runs four colleges in Puerto Rico and Florida, switching to Nexogy's cloud-based phone system in 2011 and later integrating their call center has enabled them to support 13,000 faculty and students, while also handling all the recruiting of new students in one phone system. The institutions served by Eduka Group are Instituto de Banca y Comercio (IBC), National University College (NUC), Ponce Paramedical College (POPAC) and Florida Technical College (FTC). 

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Topics: call center

Nexogy Announces Plans for Aggressive Expansion

Posted by lucia sotres on Thu, Nov 6, 2014 @ 03:22 PM

Miami, Florida (October 31. 2014) - Nexogy, a leader in business phone systems, has announced plans to open new offices in Tampa, FL and Fort Lauderdale, FL, in addition to its headquarters located in Miami, FL. Nexogy will open offices in five additional US locations by the end of 2015.

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