Business Mobility & Telecommunications Blog

Why You Need to Take Care of Your Internal Customers

Posted by carlos lahrssen on Fri, Jan 30, 2015 @ 08:10 PM


Customer service is an essential part of running any business that provides a product or service. One factor most people don't consider when they think about customer service is internal customer service, or customer service that involves assisting co-workers as they handle external customer issues.

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Topics: business phone systems

4 Ways to Improve Customer Service: Consider Your Business Phone System

Posted by carlos lahrssen on Mon, Jan 19, 2015 @ 08:26 PM



For businesses that provide goods or services, customer service is often the key to success. When customers need help, have questions or want to return a product, having a positive customer service experience can mean the difference between keeping a customer or losing one to a competitor. 

Many businesses want to improve the service they offer their customers, but what are some effective ways for a business to improve customer service?

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Topics: business phone systems

How Phone Systems Can Help You Implement the KISS Principle

Posted by carlos lahrssen on Wed, Jan 14, 2015 @ 08:26 PM



KISS is a principle of design that stands for "Keep It Simple, Stupid" or "Keep It Simple and Straightforward. Keeping things as simple as possible is advantageous for companies when it saves them time and money. IP phone systems have some features that may seem complex, but in reality they can simplify many processes that businesses need to run effectively. 

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Topics: business phone systems

Use Phone Systems and Real-Time Reports to Improve Quality

Posted by carlos lahrssen on Fri, Jan 9, 2015 @ 09:32 PM

The pace of business - and of change in business - is more rapid than ever. With product lifecycles accelerating and competitive advantages increasingly easy to lose, exceptional quality is expected and required for success. Your supply chains have to be well-managed and as close to frictionless as possible, and customer service has to be outstanding to maintain an edge over the competition.

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Topics: business phone systems

Should Your Business Phone System Include Mobile Devices?

Posted by carlos lahrssen on Wed, Jan 7, 2015 @ 09:27 PM



IP phone systems have unparalleled versatility for helping your business succeed. The right phone system can automate a call center, track an ad campaign, and even reward employees for their hard work through gamification features. IP phone systems have long had the capability of integrating mobile devices, but business owners have wondered about the wisdom of this practice.

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Topics: business phone systems

Keep It Clean: Don't Let Your Phone System Spread Illness!

Posted by carlos lahrssen on Fri, Jan 2, 2015 @ 08:18 PM

During the winter months, colds, flu and other infections can spread through workplaces quickly. Any surfaces that are shared can harbor germs and infect others. Doctors commonly advise people to stay home when they are sick, but people don't always follow these directions. Common colds can last for weeks, with sufferers being contagious the entire duration of symptoms even though they are otherwise healthy enough to come to work.



It is difficult for business owners and managers to handle the issues workplace illness can cause, such as handling the workload when employees are home sick, but sick employees should be encouraged to stay home for their own well being and that of the other employees. Employees who are ill will generally not provide the productivity managers need anyway, and are more likely to make errors when they are not at their best. 

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Topics: business phone systems

Your Phone System Can Help Keep Things Fair

Posted by carlos lahrssen on Wed, Dec 31, 2014 @ 08:14 PM



Small business owners and managers want to be fair and treat employees equally. As human beings though, it's difficult to be perfectly objective. We have preferences - certain employees we just feel more comfortable with, can relate to personally, or whose work habits we think are excellent and want to reward.

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Topics: business phone systems

Use Better Technology for Better Business Opportunities

Posted by carlos lahrssen on Mon, Dec 29, 2014 @ 08:08 PM

Small businesses are less likely to use modern technology than the big business counterparts (and often competitors). The use of the latest technologies, however, can be one of several factors that sets a small business apart from competitors and helps it thrive in today's marketplace. 

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Topics: business productivity

Why Your Phone System Should Be Integrated With Your CRM

Posted by carlos lahrssen on Fri, Dec 26, 2014 @ 11:11 PM



IP phone systems, including cloud-based systems, can be used to create call centers for businesses that need them. IP phone systems are effective for creating call centers because of their many features, including expandability, the ability to monitor and reroute calls, and reporting features that make it easy to measure effectiveness of customer service reps.

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Topics: business phone systems

Business Phone Systems for the Life Sciences Industry

Posted by carlos lahrssen on Wed, Dec 24, 2014 @ 11:07 PM



In the life sciences, staying up-to-date on the latest advances isn't optional; it's a necessity. The same is true of having a quality, up-to-date business phone system. While lives may not depend on having a quality phone system, such a system may provide features that will enable those in the life sciences field to function at their best.

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Topics: business phone systems