Business Mobility & Telecommunications Blog

Why Every Business is in the Communication Business

Posted by carlos lahrssen on Fri, Feb 27, 2015 @ 08:26 PM



No matter what kind of business you run, all businesses need to communicate. The communication may be with the general public, with suppliers, with employees, or with customers. In order to facilitate the communication necessary for effective functioning, a unified system is necessary. 

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Topics: business phone systems

No Business Phone System Means No Business

Posted by carlos lahrssen on Mon, Feb 23, 2015 @ 02:55 PM



Businesses are built on the foundation of communication. Whether a business has a single owner/operator or hundreds of employees, communication is necessary for virtually every aspect of the business operation. Communication happens with customers, with fellow employees and suppliers, and with the general public.

The primary way to communicate for most businesses today is via telephone. The perfect bridge between face-to-face and written communication, such as email or text message, the telephone allows instantaneous interactive communication over great distances. Many times, emails can be misinterpreted, but a face-to-face meeting isn't feasible. To have effective communication, a business needs an organized and cohesive business phone system.

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Topics: business phone systems

Power Up Your Call Center With These Call Center Phone System Features

Posted by carlos lahrssen on Fri, Feb 20, 2015 @ 02:51 PM



As a business's customer base grows, some customers will want to contact the business for a variety of reasons. When these customer calls become too numerous for one person to handle, creating a call center will allow the business to provide effective customer service. 

Quality customer service helps businesses retain more customers, who will then purchase further products and services. The quality of a business's customer service directly impacts the bottom line of that business.

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Topics: call center

How to Choose a Great Vanity Number

Posted by carlos lahrssen on Wed, Feb 18, 2015 @ 02:50 PM



Vanity numbers are toll-free numbers that spell out a word or phrase closely related to the goods or services a business offers. 1-800-FLOWERS is the classic example of a vanity number that has been hugely successful. Vanity numbers draw customers because they are easy to remember, and they bolster credibility, since historically only the larger, well-established businesses would have vanity numbers. 

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Topics: business phone systems

Provide Quality Customer Service & Gain a Competitive Edge

Posted by carlos lahrssen on Mon, Feb 16, 2015 @ 08:03 PM



Providing great customer service isn't an option for your business - it's a necessity. The customer service experience largely determines whether someone remains a customer or takes their business elsewhere. A hosted PBX phone system includes features that can help your business provide exceptional. Quality customer service not only helps keep customers satisfied, it also has a positive impact on overall growth and success as the business moves forward.

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Topics: business phone systems

Choosing a Business Phone System for a Healthcare Setting

Posted by carlos lahrssen on Fri, Feb 13, 2015 @ 07:36 PM



Today's IP phone systems have several features that can facilitate better and faster communication between patients and health care professionals as well as streamline office processes to save time and money. Consider the following features available for IP phone systems through Nexogy:

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Topics: business phone systems

Your Phone System and Customer Relationship Management

Posted by carlos lahrssen on Wed, Feb 11, 2015 @ 07:35 PM



Customer relationship management, commonly referred to as CRM, is an integral part of running a business that offers products or services to the buying public. The state of a business's CRM tells a great deal about that business's health and future prospects. A quality business phone system can help businesses provide first class customer service and can positively impact their bottom line.

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Topics: business phone systems

How to Achieve Outstanding Call Center CRM & FCR Performance Levels

Posted by carlos lahrssen on Mon, Feb 9, 2015 @ 07:05 PM



Following call center best practices can save businesses money in more ways than one. A well-trained staff can both handle calls quickly and efficiently and resolve customers' issues effectively at the first opportunity, leading to high customer retention rates and future sales, all with less staff needed to handle calls. 

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Topics: call center

Phone Systems and Drop Shipping

Posted by carlos lahrssen on Fri, Feb 6, 2015 @ 07:00 PM



Drop shipping businesses have become popular with sellers on e-commerce sites like eBay and Amazon, as well as those with their own e-commerce web sites. Drop shippers have unique communications needs that can be met by a quality cloud-based phone system. 

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Topics: business phone systems

Improve Business With Phone System Greetings, Messages and On-Site FAQs

Posted by carlos lahrssen on Wed, Feb 4, 2015 @ 06:55 PM



Consciously or unconsciously, businesses continually send messages to their customers and potential customers. Some of this information is given directly as phone calls are answered, while other information is accessed indirectly through recorded communications and written materials. Being intentional about the information a business provides about itself can improve its reputation and lead to more new customers. 

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Topics: business phone systems