Business Mobility & Telecommunications Blog

Is Your Realtor Business Designed for Success?

Posted by Carlos Lahrssen on Mon, Mar 30, 2015 @ 09:34 AM


Being a realtor may seem simple: show houses, sell houses, get paid. But any business, no matter how small or simple, can benefit from a business plan to help it move forward in a logical way. A good business plan is often the key to success.
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Topics: business productivity

Essential Tools that Keep Your Business Organized & Informed

Posted by Carlos Lahrssen on Fri, Mar 27, 2015 @ 09:34 AM



For businesses, staying organized is an essential part of success. Better organization leads to improved productivity and allows businesses to take advantage of opportunities that they might not otherwise be able to do. 

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Topics: business productivity

Top Tip for IP Phone Manufacturers: Price is the Driver for Customers

Posted by Carlos Lahrssen on Wed, Mar 18, 2015 @ 04:19 PM



Nexogy provides cloud-based IP phone systems to small and medium-sized businesses. As part of the phone system, Nexogy acquires many different models and brands of compatible phones on behalf of our customers. These phones come from a variety of manufacturers and have many different features. Customers choose the phones that they feel will work best for them as part of the business phone system.

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Topics: voip

How Your Business Phone System Can Help With Customer Experience Management

Posted by Carlos Lahrssen on Mon, Mar 16, 2015 @ 04:15 PM



According to Whatis.com, customer experience management is defined as "the processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle." The goal of customer experience management is to create customer loyalty through "optimizing interactions from the customer's perspective."

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Topics: business phone systems

Call Center Operations Management: Tips & Best Practices

Posted by Carlos Lahrssen on Fri, Mar 13, 2015 @ 04:15 PM



Managing a call center presents many challenges, yet a successful call center is necessary for customer satisfaction and retention. Poor customer service can ruin a business, since even the best marketing often can't equal the effect of repeat business from happy customers. 

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Topics: call center

5 Strategies to Help Your Call Center Succeed

Posted by Carlos Lahrssen on Wed, Mar 11, 2015 @ 08:48 PM



Having a successful call center is not an easy task, but it is necessary for many successful businesses. Providing excellent customer service can be the difference between a growing, thriving business and one that fizzles and fades. 

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Topics: call center

Phone Systems Can Help You Keep the Focus on Customer Care

Posted by Carlos Lahrssen on Mon, Mar 9, 2015 @ 08:44 PM



Customer care refers to the way a business handles and takes care of its customers. Customer care includes how customers are treated before, during and after a purchase of goods or services. Common customer care issues are handling returns of products, giving refunds (and apologies) when a product or service was not as expected, and offering special deals or discounts to unhappy customers so that they will remain customers.

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Topics: business phone systems

Staying Connected: Does Your Business Have a Mobile Strategy?

Posted by Carlos Lahrssen on Fri, Mar 6, 2015 @ 08:44 PM




Mobile phones are becoming an integral part of business and personal communications. Americans now spend more time on their mobile devices than they do on laptops and desktop computers. Yet most businesses do not have a mobile strategy, relying on a loose network of business or personal smartphones to handle their mobile communications needs (IBM Institute of Business Value). 

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Topics: mobile device management

How Important is a Business Phone System for E-Commerce?

Posted by Carlos Lahrssen on Wed, Mar 4, 2015 @ 08:33 PM



On its face, e-commerce seems so simple. Set up a website, market it, and sell products. Many e-commerce businesses start out in just that way. Unless a business wants to remain the same size forever, however, a way to handle growth over time is needed. One person may be able to fill 10 or 20 orders per day, but it takes a lot more time to prepare, package, label and ship 50 orders every day than it does 20. 

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Topics: business phone systems

Planning for the Future of Your Business

Posted by Carlos Lahrssen on Mon, Mar 2, 2015 @ 08:29 PM



One of Benjamin Franklin's most famous sayings is, "If you fail to plan, you are planning to fail." Ben Franklin invented many things and started businesses, and it's likely that this saying came out of the lessons that are learned from not planning well as a business is created.

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Topics: business productivity