Business Mobility & Telecommunications Blog

Business Process Improvement with a Phone System

Posted by carlos lahrssen on Fri, Jul 25, 2014 @ 01:11 PM

When a new business starts up, it often adopts business processes not necessarily because they're the best, but simply because they work. Eventually, however, it's important to examine business processes, determine how they fall short, and how they might be improved. 

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Topics: business phone systems

3 Business Essentials: A Great Phone System, Funding Solutions, & Web Presence

Posted by carlos lahrssen on Wed, Jul 23, 2014 @ 01:10 PM

There are plenty of great reasons why so many people start new businesses every year. Owning your own business allows you to direct the culture of your company and make important decisions on how to take your company into the future. Of course, there is risk in starting your own business, but with risk comes the possibility of great rewards.

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Topics: business phone systems

Overcoming Communication Challenges When Managing a Remote Workforce

Posted by carlos lahrssen on Mon, Jul 21, 2014 @ 09:05 PM

The days of having your entire team together under one roof are rapidly diminishing as more and more businesses find themselves accommodating not only employees, but also contractors and freelancers who work remotely. Many smaller businesses are saving on overhead and operating costs by operating entirely with a remote staff. While remote working carries a lot of benefits, it also comes with its own set of challenges. One of the biggest? Effective communication between management and team members, especially when simply piling everyone into a conference room on a regular basis is not an option. Here are some tips to help you overcome some of the barriers to effective communication with a remote workforce.

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Topics: business productivity

Ring, Ring, You Choose: Landline Phones versus a VoIP Phone System

Posted by carlos lahrssen on Fri, Jul 18, 2014 @ 08:57 PM

Small and medium-sized businesses (SMBs) don't necessarily have small or medium-sized technology needs. 

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Topics: business phone systems

On Vacation? Modern Phone Systems Make Business as Usual Possible

Posted by carlos lahrssen on Mon, Jul 14, 2014 @ 12:16 PM

If you're a small business owner, you may require some convincing before taking a vacation. You've poured your heart into your business, and you don't want things to fall apart while you're gone. Maybe the last time you took a vacation you spent most of it on your laptop working while everyone else was playing in the surf. 

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Topics: business phone systems

Answers to the Top 7 Questions about Hosted PBX Systems

Posted by carlos lahrssen on Mon, Jul 7, 2014 @ 05:03 PM

Phone systems used to be uniform and relatively simple, and they were connected by a physical copper wire network. These systems still exist, but today you have many other options for your business phones. 

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Topics: business phone systems

Use a Cloud Phone for Better SMB Communications Management

Posted by carlos lahrssen on Fri, Jul 4, 2014 @ 04:55 PM

More than one-third of the global workforce is mobile, and that's an astounding figure when you think about all the types of business transacted around the world, from livestock trading to textiles to software. You may run a "traditional" business, but you have probably realized that business moves at an accelerated pace, and that you have to keep up with relevant technology to compete effectively.

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Topics: business productivity

The Future of Business Phone Systems

Posted by carlos lahrssen on Wed, Jul 2, 2014 @ 04:54 PM

You can still walk into the offices of many businesses and see landline PBX phone systems. After all, companies invested a lot of capital into those phone systems, and they want to get all the use out of them that they can. 

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Topics: business phone systems

The Changing Role of the Call Center Agent

Posted by carlos lahrssen on Mon, Jun 30, 2014 @ 10:30 AM

 

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Topics: call center

The Connection between Innovative Phone Systems and Quality Customer Service

Posted by carlos lahrssen on Fri, Jun 27, 2014 @ 10:29 AM

So much business is transacted remotely, through the Internet or over the phone, that a business's phone system can make an appreciable difference in the level of customer service it's able to provide. And a recent Zendesk report found that customers worldwide prefer customer support provided by phone most.

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Topics: business phone systems