Business Mobility & Telecommunications Blog

“Talent wins games, but teamwork and intelligence wins championships.”

 Call centers are quickly becoming the major point of contact for serving customers and generating new revenue in a variety of industries. Learn about the importance of human resource management practices and technology in creating high-performance call center environments.

Last month’s headlines focused on security and surveillance, as strong ties between national events and mobile technology advancements emerge. Below, we highlight stories that showcase developing technological trends during the month of April 2013. 

Can you list your business’ current technology needs? For many, recognizing the need for new business communications technology is the first step toward upgrading current systems and realizing value.

With call center CRM integration, your business has access to more complete information for increased sales, and support, success. In this post, we illustrate this point through examples from the auto industry.

Buying a car is a personal experience, full of preferences. Make, color, features, and more—these are considerations each car buyer makes prior to purchase that impact your ability to make a sale. Once the car is sold, service and maintenance records take over to ensure customer satisfaction and loyalty.

“The customer experience is the next competitive battleground.”

The way businesses operate, collaborate, and service customers has changed; the way employees work has evolved. Businesses must adapt the latest technologies to remain competitive and thrive in this new landscape.

Nicknamed “the eyes,” eyeTera hosted video surveillance technology, powered by Nexogy, is the affordable, convenient, and secure way to protect your business operations. 

This month saw just how mobility and BYOD affect employee policies and consumer preferences. And we saw plenty of new stats tracking online activity, and how more technologies are being used to reach audiences. Read on for the must-read stories of March 2013.

Modern business requires modern tools. With teams spread out geographically and customers pouring in from every corner of the globe, it’s more important than ever to deliver incredible service 24/7.