10 Essential Features for Your Business Phone System

Posted on Tue, Sep 13, 2016 @ 09:00 AM by Carlos Lahrssen

Business_Phone_SystemMuch like the sum of your car parts help it drive, the same can be said about your business phone system. All of the working parts, or features, help fulfill your ability to do right by your customers. And who doesn’t want to do that?

In a world where everyone is constantly demanding more, you (as a business) need to be ready to give more.

Segueing to your business phone system, then, whether internal, external, or both, there are some essential features that will make your engine run not just well, but exceptionally well. No business succeeds on mediocrity, after all.This article is going to cover some valuable features your business needs in a phone system to surpass mediocrity and become a force to be reckoned with.

Features to Move the Needle

  • #1: Auto-attendant - Unless you’re in an extremely small business, auto-attendant, no matter what the industry, is standard protocol at this point. This is an automated system that allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. 

  • #2: CRM Integration - Integrating with a Customer Relationship Management (CRM) software means your team can be more productive and get more done.

  • #3: Toll Free Numbers - Have a number that begins with 800, 888, 877, 866, 855 or 844. Generally, having a toll-free number opens up the amount of callers you’ll get who are restricted by being charged on calls.

  • #4: Paging Group - You can broadcast an announcement to your entire team or a specific group you’ve selected to forward communications and information quickly.

  • #5: Hunt Group - Also known as a “Ring Group,” this allows you to manage incoming calls for groups within your organization. This means the order the phones within those groups will ring.

  • #6: Conference Bridge - With this feature, you can create a conference call with users in your organization while also providing a dial-in number (usually with a pin) to join a multi-party conference.

  • #7: Mobile App Integration - You are provided a free app for your smartphone or tablet; this doubles as an office desk phone, and is very handy to have. It shouldn’t discriminate between iOS or Android devices.

  • #8: Interactive Voice Response (IVR) - This technology enables a telephone system to interact with callers via the use of voice and DTMF tones via input on the telephone keypad.

  • #9: Time Frames - With this feature, control the scheduling of incoming personal business calls. This is a game-changer for business owners when they need to “turn it off.”

  • #10: Phone Number Porting - This enables you to port all your numbers from your former provider into a new network once the on-boarding process is completed. It makes the transition process between phone systems or offices that much more convenient and easy.  

There’s More Where That Came From...

These aren’t the only features that are necessary for a business phone system to thrive – they are, however, very important to making your business that much more versatile and customer friendly.

We hope you enjoyed this article. If you’d like to learn more, we invite you to check out our Phone Features guide!

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Topics: business phone systems

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — stay...read more