5 Immediate Benefits of a New Business Phone System

Posted on Thu, Jan 23, 2014 @ 01:22 PM by Carlos Lahrssen

phone systemSure, you need phones for your business, but is there really a difference from one business phone system to another? Yes, there is. How well your phone system works is a reflection on your company's professionalism and competence. You need a business phone system that is reliable, has good call quality, and that provides you with all the call features a modern business requires.

It sounds like a tall order, but with today's cloud VoIP business phone systems, you can get everything you need, and the cost is much more reasonable than the costs of yesterday's traditional PBX systems. Upgrade your business phone system to a cloud VoIP system, and you'll see 5 immediate benefits.

1. Scalability

Small start-ups have a way of growing rapidly, and rapidly outgrowing outdated business phone systems. One of the big advantages of smaller businesses is their ability to adapt quickly to a changing business environment. But a small business phone system needs to be able to scale up without major infrastructure changes.

Hosted VoIP systems offer scalability that lets your phone system grow right along with your business, with flexibility and without being locked into antiquated technology. A hosted VoIP business phone system lets you add lines quickly through a convenient web portal. The only hardware you need to provide to add another line is an IP phone. And scaling works both ways. If, for example, you bring on three interns for the summer, you can easily add phone lines when they arrive, and cancel the lines when they leave.

2. Enterprise-Level Features, Even for Small Businesses

A great business phone system lets you put professionalism at the forefront. When someone calls your business and you have a hosted VoIP system, they'll get outstanding call quality, auto-attendants and interactive voice response if you need to and all the features they expect from a business phone system.

Does a customer need to reach one of your engineers, who happens to be working off-site? The call can be automatically forwarded to his mobile phone. Does a potential client want to set up a conference call to talk about contracts and details? You can do so, even if some of your key people are traveling. Your clients and customers expect a professional phone interface with your company, and a hosted business phone system fulfills those expectations perfectly.

3. Unified Communications for Improved Efficiency

Don't let an inadequate or dysfunctional phone system hold your business back.Hosted phone systems allow businesses to integrate their phone system seamlessly with other systems, like email. Systems can be configured to allow placing calls from an email client were you have an address book, to have voicemails automatically transcribed, or to allow workers to place low-cost calls from anywhere they have broadband access.

The result is increased efficiency. No more taking notes during calls when you can have it all transcribed automatically. Remote workers won't miss calls, and auto-attendant features allow callers to route their calls easily. Fewer missed messages mean fewer opportunities lost. Calls that are routed to employees who are traveling or working remotely allow employees to do their jobs more efficiently.

4. Cost Effectiveness and Quick ROI

A new business phone system can save you money immediately. Setup is quick and painless. Your hosted VoIP system service provider will provide the IP phones for the office, and configure everything through a convenient web portal, even if you don't have technical training. Equipment for new systems is far less expensive than the old PBX equipment, and you won't have physical phone wires running everywhere. Moreover, the calls themselves are much less expensive. Because VoIP calls are made using internet technology, calling long distance or internationally costs significantly less than it did with the business phone systems of the past.

5. Better Customer Service

A modern, feature-rich hosted business phone system enables better customer service. The range of communication features available in hosted VoIP systems allows easier collaboration and better connectivity between customers and your employees. Systems can be set up so that customer data automatically pops up on your computer screen when they call, so you'll know their history and can address their needs as efficiently as possible. With today's business phone systems, placing and receiving calls is only the beginning. Features that route calls to the right person automatically, log calls, allow easy collaboration and conferencing, and follow employees who are working remotely let you meet customer needs with maximum efficiency.

Don't let an outdated business phone system hold your business back. Hosted VoIP systems are tremendously cost-effective, flexible, and provide all the features a successful business needs. Nexogy is in the business of providing companies of all sizes with hosted phone systems that are affordable, reliable, and that deliver performance that helps them excel in today's business environment. Contact us to learn more!


Photo Credits: David Castillo Dominici / freedigitalphotos.net, hin255 / freedigitalphotos.net

Topics: business phone systems, unified communications, business productivity

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — stay...read more