Hosted PBX: Top 4 Cloud-Based Phone System Benefits

Posted on Wed, Nov 21, 2012 @ 09:51 AM by Juan Canto

hosted PBX solutionThe move to cloud-based phone systems can take your business to new heights in terms of significant cost savings, efficiency, access, connectivity and productivity.

Business VoIP spend is on track to grow more than 9% each year, for the next 3 years, according to Gary Kim’s (@garykim) TMCnet article that cites the latest from the Telecommunications Industry Association. Explore the reasons more businesses are increasing hosted PBX VoIP spend below.

1. Saved Money

Experience improved communications without additional hardware or upkeep, which means savings across the board for your business.

Hosted PBX VoIP technology has the ability to move with your business and be set up without the additional cost of a maintenance person to come out and assist, potentially saving your business hundreds of dollars in technician fees.

Features provided through hosted VoIP technology also cut down on travel costs for meetings by providing remote opportunities otherwise unavailable. Phone features like find-me-follow-me, voicemail-to-text and incoming call management, provide corporate-level services for any sized business at an affordable price point.

2. Saved Time

Hosted services allow businesses take advantage of the latest technologies without having to worry about storing complex and expensive hardware and cumbersome legacy wiring.

Hosted PBX means less hassle for business owners, as a high-speed broadband internet connection and phones (provided by your hosted service provider) are all that’s necessary for operations. Even better, there are no installations beyond the phones or maintenance appointments needed for backend technology, as centralized technology management remains the hosted service provider’s responsibility.

Your professionals will also see saved time at the office through features that provide easy connectivity and collaboration, allowing for increased mobility and productivity in your workplace. Increased levels of efficiency could also mean greater customer response and increased satisfaction with your services. Legacy complex call center infrastructure is now available at your fingertips, at costs never before possible.

3. Greater Service Reliability

Being able to communicate with potential customers, current employees and vendors can mean success or failure for a business, making effective communications technology a critical element to success.

If services are not hosted and a problem occurs, it would be on the business’ time and dime to address the problem fast. Hosted PBX allows users to let telephony service provider experts handle any issues, most of the time remotely, which means resolution at a much greater speed and at no additional cost.

Hosted PBX also has built in disaster recovery and available features to re-route calls in case of downtime issues, provide built-in solutions that your company may not to provide otherwise.

4. Professional Response

Feature-rich hosted PBX VoIP allow businesses to appear larger and become more efficient, such as:

  • Interactive voice response (IVR) or auto attendant greets customers and routes incoming calls to reach his desired department. For example, “Press 1 for sales, 2 for billing, etc.”
  • Voicemail to email and text options, which ensure that you never miss an important call by showing previews of missed voicemails through automated text or email transcriptions.
  • Incoming call management, call forwarding and call screening options, which allow you to route calls to appropriate parties or inboxes instantly.
  • The ability to set up toll-free and international numbers for customers and internal ease of communications.

Final Thoughts

Cloud-based PBX has the ability to give your business the extra time and money it needs to grow without worrying about the cost of backend technology installations and upkeep, while it provides productivity assets your team will rely on.

For more information about how Nexogy’s hosted telecommunications solutions could work for your business, contact a Nexogy representative at 1-866-NEXOGY2.


Topics: hosted VoIP, visual voicemail

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About the Author

Juan Canto
Juan Canto
Juan Canto is CFO for nexogy and LD Telecommunications, Inc., nexogy's parent company. Canto has been serving as CFO since 2000, and specializes in commercial and corporate banking, as well as U.S. more