Nexogy Hunt Groups and Automatic Call Distribution (ACD) Queues [Video]

Posted on Fri, Mar 22, 2013 @ 12:53 PM by Carlos Lahrssen

call centerThe world of call center customer service evolves in real time. If you don’t have updated, actionable data, it’s easy to miss out on opportunities to improve service, campaign performance and business efficiency.

That’s why Nexogy offers robust hunt group functionality as part of its live call center services. With one click on a Hunt Group tab, you’ll see a real-time snapshot of all your campaigns and their health related to that specific Hunt Group. This tab is fully customizable, and ready to be tailored to your business needs. 

To further improve campaign performance, Nexogy also offers automatic call distribution (ACD Queue) functionality. Just click on the ACD Agent List tab and watch as Nexogy provides you with a picture of all agent activities across your call center. You’ll be able to:

  • See who’s active on a call and who’s not.
  • Find out which agents are available to take calls.
  • Barge in on a call to provide guidance and resolve issues.
  • Monitor calls for quality control and education purposes. 

To learn more, check out this video about the hunt group and automatic call distribution queue functionality offered by Nexogy

Be sure to also check out these videos on other important Nexogy features designed to supercharge your business:

Super Charge Your Call Center

 

Topics: call center

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — stay...read more