Live Call Center: Nexogy’s Premium Call Center Services

Posted on Wed, Feb 27, 2013 @ 03:41 PM by Carlos Lahrssen

<pdescribe the imageBad customer service is the quickest way to disconnect your call center operations. As Forrester analyst Stephen Mann (@stephenmann) notes, incredible customer service translates directly into business success. And there’s a lot of business at stake: 69% of respondents to a 2012 survey on IT service quality in the UK say they dropped suppliers in the last year because of poor customer service.

With so much on the line, your call center operations should be equally up to the challenge. Nexogy’s effective and affordable call center solutions provide you with the advanced tools you need to deliver dynamic and exceptional customer service.

In this post, we’ve highlighted a few of the ways Nexogy’s call center solutions help you deliver value to customers, and your business.

No Hardware Required

Nexogy call center solutions are hosted services, which means no expensive hardware is required for businesses. Transfer that responsibility to Nexogy, as we can take advantage of the economies of scale, and the latest technologies available, to give our customers the best backend hardware at a lower cost.

Whether you’re routing calls to available agents, monitoring agent queues or automating call answering, Nexogy does it all without the need to overhaul your infrastructure or deal with complicated physical IT assets. Because our solutions aren’t hardware-based, supervisors and agents are able to work from anywhere: all you need is an internet connection. That enhances operational flexibility, while cutting down on operating costs and capital expenditure. 

Versatile Solutions for Every Type of Business

With Nexogy call center services, you’ll always have the call center you need—whether you’re an outbound call center, an inbound one or a hybrid. Some of the flexible features Nexogy offers include:

The best part? Combine features into a single application without the need to add expensive hardware or discard obsolete equipment.

Robust Analytics Improve Operations

Create 100% accountability in your organization with real-time call monitoring and reporting. View call and queue statistics from a supervisor dashboard. Monitor queues, idle agents and live calls minute by minute.

Nexogy reporting and analytics make it possible (and easy) to enhance your organization’s security and compliance. Most importantly, it’s all in the cloud—so your disaster recovery plans and business continuity are guaranteed.

Contact Nexogy Today

Partner with Nexogy today and watch our premium call center solutions transform your customer service experience. Available Nexogy capabilities include:

With Nexogy’s versatile hosted solutions, turn your organization into one that delivers top-notch customers service at all hours of the day. What features do you currently need the most? Let us know in the comment section below.

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Topics: call center

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — more