MDM for SMBs—5 Tips

Posted on Wed, Nov 7, 2012 @ 10:48 AM by Carlos Lahrssen

mobile device managementEmployee-owned devices are on the rise, and with the right management and securities in place, can bring cost and service benefits to your business. We work with our clients to create a seamless desk-to-cell experience, so employees can hit the road without missing a message.

However, as discussed in our findings from Juniper’s latest Mobile Threat Report, employee-owned devices and mobile malware also pose business risk to your corporate data, which at the end of the day is your responsibility. Effective mobile device management (MDM) alleviates fears of a security breach for many businesses. Even if it’s just the basics, protect your business with a plan that includes the following:

1. Enroll All Employee Devices

Nexogy recommends that any device with access to corporate networks be enrolled in that company’s MDM plan.

Enrollment alerts IT or business management of devices connecting to the secure, corporate network. If not enrolled, devices may be able to connect to a guest network that will not compromise integrity of critical business data and processes. If employees are hesitant to opt-in to a MDM plan that allows remote wipe or other capabilities that may affect personal data, consider sandboxed profiles—one personal, one professional—that can connect to guest and business networks accordingly.

2. Set Passwords and Auto-Lock Options

Employee-owned devices likely contain access to company or customer information, networks and processes. If devices are left unattended, lost or stolen, and they do not have password protection, that company information is out in the open, and your business is liable.

Protect sensitive business information by adjusting device settings to include auto-lock and password protection. Make these features a must in any mobile policy.

3. Add Remote Wipe and Location Tools

Some employee, at some time, is bound to lose a mobile device with access to corporate information, or fall victim to theft. Prepare ahead of time by installing location-tracking tools able to pinpoint your device remotely. If recovery is not an option, set up remote wipe to lessen the fear of information security breaches as phone data can be remotely deleted.

Services such as Apple’s “Find My iPhone” application make all of these options available at little-to-no additional cost to your existing phone plan.

4. Invest in Anti-Virus Software

In addition to adding remote wipe and location-based tools, installing anti-virus software can be another proactive mobile risk management tactic to hurt a hacker’s chances of using malware to attain your company data.

Create a “white list” and “black list” of software for corporate devices, and share with your employees so they know safe options and can further prevent the spread of viruses on corporate networks and through company devices. Also, maintain up-to-date software licenses to combat hacker workarounds.

5. Back-Up Devices Often

In the case of lost, stolen, wiped or infected devices, ensure device data is backed up often. Store sensitive data on servers rather than the device, which also enables data restoration if a new device is implemented or a lost device is found.

Final Thoughts

Secure your company’s corporate processes and data on mobile devices to gain the full benefits of a mobile workforce.

What steps are you taking toward mobile device management for your business? Share concerns and challenges in the comments below.


Topics: mobile device management

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — more