Technology Trends: 5 Operational System Updates to Install in Your Business for 2013

Posted on Wed, Jun 19, 2013 @ 01:25 PM by Carlos Lahrssen

data storage and back-upLandline phones, cords and cables that keep you tied to your desk—those days are ending, as businesses adapt to trends, and employees continue to adopt emerging technologies.

More sophisticated technologies have broken wires that previously kept us tied to our desks, moving us into wireless and the cloud, and providing greater flexibility. More employees are bringing their own devices to work, blending technology use for consumer and business. Old systems are out and new systems are in as priorities shift, and your business needs to keep up to survive.

As these advancements continue to move forward and gain in popularity, you may find concerns from the inside, in your internal departments, about the needed aspects for conversion. As you work to improve, keep the five items below in mind, and you’ll be on your way to a successful upgrade.

1. Cyber Security

The recently leaked government surveillance program has brought overall national security, and in particular cyber security, to the forefront for consumers. People worry about their privacy, and they want to know that the technology they interact with will have the capability to keep their information protected—especially as they enter more and more of their personal data into devices.

Your business must keep security top of mind: for the safety of employee and customer information kept on file. Hackers know this information is out there and are just waiting for the perfect moment of vulnerability to attack. Don’t give them the chance. Ensure processes will be put in place and communicate to every possible party that could be impacted so they know you have measures in place to handle the needs and bandwidths of new devices.

2. Data Storage and Backup

The invention of device remote wipe options, which increase security, can become a scary thought if information on the phone, tablet, or computer lies in one location only. Information on devices can be key to business decisions and operations and the technology can be needed to implement, but these tech tools can break, hacks can happen, and unexpected fires or natural disasters can occur.

Take an extra step to protect and store, and backup all information on devices in case of emergency. Store offsite and keep extra copies in a safe and secure location.

Take your documents to the cloud for easy access and storage through solutions like Google Drive and Dropbox, and store customer data and key sales information through software as a service (SaaS) solutions, like Salesforce.

3. Network Infrastructure

With new technology added into the mix, you will want to make sure any existing systems you plan to keep are interoperable. When selecting new technology for your business, start with an evaluation of existing systems and how they will integrate with the new as one.

Also evaluate the level of bandwidth required to maintain this new integrated system. Be sure that you can handle any additional strain on network hubs. 

4. Web Presence

Is your site built for a mobile world? If it’s not, it should be, as many people today turn to the web for all kinds of information consumption.

Consider a responsive website design that naturally moves with your site visitor—from web browser, to tablet screen, to mobile device.

5. Updates to Existing Technology

Consider the similarities and differences between existing systems and any new technology you hope to implement. What gaps will you need to fill?

Also take a look at your current cabled and older technology products and see if any have wireless upgrades are available, or if any have built in feature upgrades to simplify your process. As technology continues to advance, it’s becoming more cost effective for business to take advantage of the latest cloud-based communications, collaboration, commerce and surveillance technologies.

Now more than ever remote calling, call forwarding, call routing, and video surveillance are moving to cloud-based system solutions for increased mobility and overall flexibility. 

Final Thoughts

As you look to upgrade system, evaluate what you have and build what you need. Take a look at security, information storage and backup, infrastructure and more to hold the burden of new technology, while also using trends to build up your existing technology and overall web presence to meet market demands.

How does your business prepare for technology upgrades? Let us know in the comment section below.

Management-Technology-for-Call-Center

Topics: hosted VoIP, mobile device management

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — stay...read more