Oxygen: The Blog That Fuels Businesses

Get The Latest Updates From our Blog

nexogy Welcomes Brian Asher, New Director of National Channel Sales

nexogy proudly announces that Brian Asher has joined our team as Director of National Channel Sales....

WORKSPACES The Revolution Has Begun!

Whether virtual or filling a physical space, every business must be equipped with a phone system tha...

How nexogy Can Help Your School Save Money on the VoIP Service You Need

We want to talk about schools today. We've spent a ton of time now in strategy sessions, SEO meeting...

Being a White Label Partner: How to Leverage Pre-Made Services to Boost Your Business

If you're starting a business from scratch, one of the first roadblocks you're going to hit is deliv...

The Truth About Dedicated vs. Shared Internet In 3 Minutes

When we talk about business Internet, we’re often comparing fiber optic Internet (such as Verizon Fi...

What is a cloud based business?

For business owners who may be accustomed to a traditional phone system, setting up a VoIP in your o...

Telecom Managed Services from nexogy

A healthy business attracts revenue from a blend of customers. A mix of small business and enterpris...

Take Advantage of nexogy's International Telecommunications

Even small businesses in today's world, have customers from all over the globe that they need to con...

nexogy to provide White Label and Reseller Partners a proprietary BSS/OSS solution to set their own prices

nexogy®, recognized as one of South Florida’s fastest growing technology companies, announced that i...

Delivering Secure Communications

 Secure telecom management services aren't the only network services that nexogy provides. Our manag...

Managed Telecom Services That Offer Cyber Attack Protection

Cyber attacks against businesses are on the rise, and no business is safe. Attackers don't just come...

Attention Resellers: Earn More With nexogy's Channel Partner Program

As a nexogy Channel Partner, you can earn money in two different ways: up to 200 percent in upfront ...

Name Your Own Price With nexogy!

At nexogy, we pride ourselves on offering great incentives and maximum flexibility to our resellers....

Channel Partners Succeed with nexogy's Managed Firewall

Before choosing to be a reseller for anyone, you need to feel confident that they provide not only t...

Providing nexogy Solutions is How Telecom Resellers Succeed

Some of the most fulfilling moments in life are those in which we help others succeed. The enjoyment...

See You at Channel Partners Evolution in Austin!

Channel Partners Evolution is coming to the Austin Convention Center September 25 to September 28. T...

"Next Technology" Leads to nexogy Innovative Telecom Managed Services

Think of the things people give names to in this life, like children, pets, boats, businesses – thes...

Hurricane Harvey: Let's weather the storm

Hurricane Harvey has unloaded record rainfall totals in Texas and Louisiana this week. As of this po...

Are Your Fax Services HIPAA Compliant?

Failing to comply with HIPAA is getting more and more expensive. Becker's Hospital Review published ...

CHEKLIST: How to stop RANSOMWARE?

Ransomware attacks start in two main ways. A booby-trapped email with a malicious attachmentor via a...

The Dos and Don'ts of Answering a Business Call

Your company may have the most advanced business phone system, but if you don't know how to use it p...

The Aftershocks of the Avaya Bankruptcy

  When Avaya filed for bankruptcy, the tech world was shaken. Nobody imagined that the multinational...

Mobile Workers – Get Your BUSINESS Phone System on the Road!

The mobile workforce has set a new standard for business communications. An AT&T article cited they ...

Open Sesame: The Story of the Door-Opening Phone

As if things are easy these days regarding VoIP and Cloud-Based Phone Systems, nexogy was challenged...

A Recap From 2017's ITEXPO

  We’d like to share with you all a tremendous event the nexogy team all took part in this past week...

Happy Holidays From nexogy!

nexogy has been in business for over 15 years. Suffice to say we've learned a lot from the beginning...

A Recap From 2016's Schooley Mitchell Summit

Just a few weeks ago we wrapped up our participation summit event in beautiful Cancun, Mexico. Past ...

The Importance of Holiday Greetings This Season

As proactive business owners or partners, you need to seize every opportunity possible to execute a ...

A Recap From TCG Channel Source 2016

This year’s Telecom Consulting Group (TCG) Channel Source event was chock full of informative conten...

The Value of Our Fiber Optic Bundle Packages

More and more, businesses are requiring faster and reliable bandwidth. By having separate Internet a...

How to Get Valuable Customer Data With Free Wi-Fi

The days of “luxury” Wi-Fi are over – and people want their Internet access now, not later. With so ...

Elements of a Great Channel Partner Strategy

So you’re an IT,  telecom consultant or other phone solutions provider/vendor looking for more out o...

10 Essential Features for Your Business Phone System

Much like the sum of your car parts help it drive, the same can be said about your business phone sy...

Google Apps Your Business Can Utilize Right Now

Google’s Internet empire has become part of everyday life; it’s even snuck into our vernacular – “Le...

Tips to Improve Internal Communication at Your Company

At the end of the day, communication is what makes the business cog turn. There’s a lot to be said a...

[New Tipsheet] A Comprehensive Cloud Backup for Your Business

Wouldn't it be nice to know your data is both secured and backed up – on your terms?  Not having a "...

Enjoy Summer With These 6 Energy-Saving Tips With Your Phone

It’s summer, and you know what that means: traveling with your friends and family, pool days, late n...

6 Ways to Create Engagement in Your Contact Database

Food to humans are contacts to businesses: your contacts provide sustenance and fuel the machine tha...

How to Scale Your Business Without Breaking the Bank

Scaling your business shouldn’t be at the expense of your bottom line. It just doesn’t make sense–yo...

Why Should my Business Become a Channel Partner?

The following is an excerpt from our nexogy Channel Partner Program guide. To learn more, we invite ...

[Video] Mocking The Phone: You Need This in Your Toolkit

Screwdrivers, wrenches, washers... they're all parts of a whole your toolkit. This is akin to servic...

5 Social Media Best Practices to Increase Your Followers

Regardless of what platforms you use or what industry you’re in, social media has inevitably become ...

[Video] Mocking The Phone in the Office

Ever had a rickety desk? Don't worry, so have we...  

So What IS nexogy's Channel Partner Program?

The following is an excerpt from our nexogy Channel Partner Program guide. To learn more, we invite ...

What Star Wars Has Taught us About Great Leadership

Leadership inspires us; it motivates us; it also, if executed properly, drives us to be better worke...

[Newsjack] The Best Apps for Sharing Files Between Devices and Friends

We’re always looking for the next best thing when it comes to sharing files and information--after a...

[Video] The Evolution of The Telephone

The history  and evolution of the telephone is quite fascinating--and valuable--to know! The nexogy ...

[New Guide] How to Create a Remarkable Experience for Your Call Center Employees

Having a call center isn’t easy--you’re burdened with the task of making unsatisfied customers satis...

The Channel 4 Partners Program: Making Business Easier

Here at nexogy, we live up to our next technology namesake by always seeking new solutions to make d...

Tying The Knot & Mocking The Phone

Despite our evolution in technology and phones, one thing that's stayed constant throughout the ages...

How do Mobile Payments Boost Customer Rate and Happiness?

Fact: Mobile payments have made the checkout process easier than ever before, and as business owners...

[Video] Mocking the Phone--Playground Style

The nexogy team is at it again--we took to the local streets and swingsets to bring you this:       ...

[Newsjack] How You Can Keep the Invisible IoT Ninjas at Bay

Attention: There may be invisible IoT ninjas in your fridge, your car… even your TV. Well jeez, Carl...

[Video] Why is nexogy Mocking The Phone?

There are so many ways you can put your desk phone to good use... take for instance, this:          ...

The Internet May be Replacing Your Phone Number… Here’s Why

 An article by Tech Guru Daily has brought some interesting points to light about the power of the I...

3 Steps You Can Take to Introduce New Technology to Your Customer Base

Just as we talked about being wary of technology in your workplace for your employees, the same caut...

What to Look for in a Successful Business Partnership

Going into a business partnership can be just as serious as saying “I do.” While you may not have to...

[Newsjack] 5 Ways You Can Use Mobile To Improve Customer Experience

Neosperience’s blog on the importance of mobile cannot be overlooked--in fact, mobility must be addr...

Features of a Great Business Phone System

Look, we get it; the majority of us expect phones to always work without a hitch. While that’s what ...

How to Grow Your Business Without Worrying About Technology Catching up

Everyone’s always out for the latest and greatest tech. This is demonstrated by the miles-long lines...

15 Motivational Quotes to Help Drive Employee Engagement in the Office

The path to driving engagement with your customers starts with your employees. After all, making you...

[Video] Why Does nexogy Hate Phones?

Sounds weird for nexogy to hate phones, right? But because there's so many different kinds of config...

Why Should my Small Business Move to Cloud-Based Technologies?

Have you ever sent a tweet from your phone, or checked your email on-the-go? How about updating a Fa...

A Checklist of To-dos for Your Startup Business

Being a business owner means you must not only wear multiple hats, but you have to take ownership of...

So, What Happens in an Internet Minute?

I recently traveled abroad on a ski trip with my family and while all our stuff was packed, all rese...

[Video] What is the "Chinese Menu" Approach to Pricing?

Take a moment and imagine walking into a Chinese restaurant: among the many Buddhas, fish tanks, and...

You Can Achieve Business Scalability in 100 Words

Growing your business can be difficult, but figuring out how to grow can be even harder--it all star...

How Your Business Can Benefit From BYOD

We live in a fast-paced mobile world; that much is easy to see. Practically anyone you meet either h...

Is SMS Text Messaging the Next Customer Service Strategy?

Story time! I booked a weekend getaway at a hotel with a few friends, and they sent me a text confir...

[New Guide] The Future of Scaling Business: Growing Your Company Into 2017

Although most businesses ultimately seek to grow and expand their services, doing so too rapidly can...

How the Cloud is Changing Business Communications in 100 Words

Having communication using the cloud, or hosted services over the Internet, has made reaching out to...

[Video] Is it easy to add phone lines to a hosted VoIP system?

How scalable is VoIP? A common misconception about VoIP phone systems is that installing new lines a...

[Event] nexogy is attending the Miami Small Business Expo

The nexogy team will be presenting cloud-based phone systems and other business telecom solutions at...

[Video] What is the Value of a Great Development Structure?

How important is an efficient development process for VoIP phone system providers and other telecom ...

[Video] Why Are Client Onboarding Processes So Important?

Onboarding processes can make or break relationships with clients. What makes an excellent onboardin...

Hiring Millennials: Why Aren’t They Answering Calls?

Many recruiters, especially if they are recruiting the younger generation for their companies, are l...

[Video] What Are My Options When Moving Offices With a Legacy Phone System?

Moving offices isn't easy. An office move is a time of complicated - and often expensive - change. W...

[Video] Are Landline Phones Becoming Obsolete?

Are conventional landline phones dying out for business? nexogy CEO and founder Carlos Lahrssen tack...

[New Guide] nexogy's Channel Partner Program

Listen up, IT service providers and tech gurus! Through nexogy's Channel Partner program, you can ea...

nexogy to Exhibit at ITEXPO Florida 2016

Members of the nexogy team will be showcasing our cloud-based business systems at ITEXPO, held Janua...

Can a PBX-in-a-box Approach Help Your Small Business?

While broad implementation of VoIP (Voice-over IP) phone systems can be a very beneficial project fo...

How the Best Business Phone Systems Are Configured

Finding and installing the right kind of phone system for your business isn’t as simple as you might...

[Industry News] How the Right Phone System Can Reduce Your Work Day

Productivity in the workplace is a tricky subject. It can be difficult to keep teams motivated with ...

Is an Unlimited Long Distance Plan Worth it for Business?

As more and more businesses move their communications to email, smartphones and other avenues, it's ...

Win Free Tickets to The Force Awakens Premiere With nexogy!

Think you know everything there is to know about Star Wars…? Think again! Do you know the following:...

3 Things you Need to Know About Installing a VoIP System

Have you considered making the switch from traditional phone lines to a Voice-over Internet Protocol...

[Industry News] Can a URL Replace Your Phone Number?

nexogy is consistently adapting the latest technologies—like WebRTC—and preparing them for SMBs and ...

[Industry News] Your Phone Number is Doomed

WebRTC is transforming how we communicate in the business world. RTC stands for 'Real-time communica...

[New Feature] Estimate a Quote Instantly for a New Business Phone System

Are you wondering how much a phone system will cost your business? nexogy now provides a one-step qu...

All Bandwidth is Not Created Equal: Dedicated vs. Shared Internet

When we talk about business Internet, we’re often comparing fiber optic Internet (such as Verizon Fi...

Does Business Size Affect a VoIP System Setup?

Some of the most common questions business decision-makers have when considering VoIP deal with how ...

[New Guide] When is the Right Time for Your Business to Switch to VoIP Phone Systems

Sooner or later, most small businesses are faced with the choice to either keep their traditional bu...

[Video] Line vs. User/Extension Phone Pricing

Business phone systems are changing every day. As new technologies are discovered and innovations ar...

[Industry News] What Is WebRTC and Why Does Your Business Need It?

WebRTC is changing the way businesses communicate. Almost 70% of businesses are either using or plan...

Firewalls and Security for a Complex Voice and Data Network

Everything is moving to the cloud. Almost any action a business takes internally and with customers ...

[Industry News] The Top 10 Cloud Myths

Just how secure is moving your business to the cloud? "The Top 10 Cloud Myths," written by David Mit...

[New Infographic] What Type of Phone System is Best for Me?

Not sure what type of business phone system is right for your business? Don't worry, we've got you c...

How Progressive Pricing is Changing Line/Extension PBX

With traditional PBX phone systems, businesses would have to pay the general cost of acquiring PBX p...

[CEO Corner] Q & A: Part 6

In the following series, The CEO Corner, you will find a list of common questions within the industr...

We're Moving: Should I Move My Existing Phone System?

Moving your business to a new office makes for a very exciting time, whether you’re making the chang...

[CEO Corner] Q & A: Part 5

In the following series, The CEO Corner, you will find a list of common questions within the industr...

What Kind of Phone System Should My Business Have?

While you might think a phone’s a phone, this is not really the case for small-medium businesses. Ce...

[CEO Corner] Q & A: Part 4

In the following series, The CEO Corner, you will find a list of common questions within the industr...

[Industry News] 5 Tech Tips To Keep Your Digital Identity Safe While Traveling

The following excerpt is taken from "5 Tech Tips to Keep Your Digital Identity Safe While Traveling,...

How Secure are VoIP Phone Systems?

As modern businesses adopt new ways of communicating internally and with customers, IT and phone sec...

[Industry News] Dell's buying EMC for $67 billion in the biggest tech deal ever

The following excerpt is taken from Engadget's October 12th article, "Dell's buying EMC for $67 bill...

[CEO Corner] Q & A: Part 3

In the following series, The CEO Corner, you will find a list of common questions within the industr...

[Industry News] The videos showing the iPhone 6s as ‘waterproof’ don’t help much in the real world

The following excerpt is taken from The Next Web's September 30th news article, "The videos showing ...

[CEO Corner] Q & A: Part 2

In the following series, The CEO Corner, you will find a list of common questions within the industr...

[Industry News] The Internet of Things that constantly break

The following excerpt was originally posted on The Next Web's October 1st, 2015 blog article, "The I...

[Industry News] 5 Sacrifices Every Entrepreneur Must Make to Be Successful

The following includes excerpts from Inc.com's September 25th, 2015 blog, "5 Sacrifices Every Entrep...

[CEO Corner] Q & A: Part 1

In the following series, The CEO Corner, you will find a list of common questions within the industr...

[Industry News] Are SMEs betting big on Cloud-based communications?

The following excerpt was originally posted in "Are SME's betting big on Cloud-based communications?...

Do I Need a Phone System for an At-Home Business?

While many work-from-home business professionals use personal devices, email and social networks to ...

nexogy Receives 2015 South Florida Business Award

The South Florida Business Journal (SFBJ) has recognized nexogy as one of South Florida’s 25 fastest...

For Small Businesses, are VoIP or Physical Phone Lines Better?

Businesses and the ideas behind them evolve with time. With the right leadership, the right product ...

What Are the Benefits of a Cloud-Based PBX?

If business phone systems could be displayed with a spectrum from traditional phone lines to advance...

Can I Combine a Standard Phone System With a VoIP System?

Business phone solutions are changing. Companies that embrace the cloud and cloud-based phone system...

How to Implement Cloud PBX in your Business

Cloud-based phone systems are changing the way that businesses large and small, all around the world...

Best Practices for an IP Phone System

At their core, Voice-over IP (VoIP) phone systems are little more than voice and data services bundl...

What Bandwidth Requirements Do I Need for Business VoIP?

For those new to Voice-over IP phones systems and other cloud communication technologies, it may sou...

How Can My Business Seamlessly Transition to the Cloud?

Although it can be a somewhat lengthy process to fully transition to the cloud, it has many benefits...

[New Guide] The Benefits of Upgrading to Verizon FiOS

Verizon FiOS, now available in over 20 cities throughout the U.S., has changed the way businesses co...

How Can Mobility Benefit my Business?

In today’s heavily cloud-based workplaces, business mobility extends to more than just IT. The abili...

The #1 Reason Why Entrepreneurs Should Have a Cloud-Based Phone System

While the Internet has been around for a long time, the emergence of cloud-based systems has become ...

Setting Up a Call Center Phone System

Moving forward with call center plans and building an efficient, successful center from the ground-u...

Is a VoIP Phone System Hackable?

Data security is one of the biggest IT challenges faced by businesses around the globe. As more devi...

What Does ‘Cloud-Based’ Actually Mean?

Everything is transitioning to what’s been deemed a “cloud-based” interface or system, but what does...

The Entrepreneur’s Guide to Setting up a VoIP

For business owners who may be accustomed to a traditional phone system, setting up a VoIP in your o...

[New Guide] VoIP Network Tips

As a business owner seeking a reliable and dependent phone system, have you considered all of the op...

How Sales Coaches Can Use IP Phones to Reach Their Goals

Leading a sales team is a challenging endeavor. As the sales of the company go, so goes the company'...

5 Ways to Serve Customers Better: Your Phone System Can Make the Difference

Many businesses have the goal of serving their customers better. Offering better customer service ca...

Build on Business Success With Cloud Phones

Richard Branson, who founded the Virgin Group music company, was asked about his secrets to business...

5 Ways to Optimize Your Business Communications

Business communication is always changing and evolving. Some factors that have changed the way peopl...

Establish Your Expertise: Your Phone System Can Help

As a business owner or key player, having expertise in your field can give your business added credi...

Save Your Business Money With an IP Phone System

If your business is looking to save money while getting a better quality of service, a cloud-based I...

5 Ways to Weed Out the Competition With IP Phones

If you haven't switched your business's phone system to a cloud-based IP system, you owe it to yours...

Cloud Phone Business Innovations to Try Today

Business phone systems can fuel innovation by allowing workers to do things differently than they ha...

Reaching New Horizons With Business Phones

There are many advantages to having an IP phone system for your business. Besides saving you money, ...

Motivating Employees With Your Phone System

Motivating your employees is an integral part of any business's success. Employees who aren't motiva...

7 Tips For Busy Managers

It's almost a given that managers are busy people. Between making sure everyone is doing their job e...

Extending the Reach of Your Phone System

Most businesses have a phone system for the purpose of communication. Even in this age of technology...

Your Phone System Won't Take a Vacation Even When You Do

One unfortunate reality of many small businesses is that the bulk of operations rests on the shoulde...

How a Phone System Can Help Home-Based Businesses

Having a small business in your home can be a great advantage. It can be easier to fulfill both hous...

The IP Phone System: So Easy An Entry Level Employee Could Use It

With all that IP phone systems do for your business, it would seem that they should be difficult to ...

Outsourcing Customer Service Call Centers: Yay or Nay?

There was a time, back in the '90s and early 2000s, when outsourcing was all the rage. Companies dec...

Alternatives to the Traditional Office

Instead of being run from a single office from which all the employees work, today's businesses ofte...

Improving Communications With The Right Phone System

Communication problems can be a major detriment to any business. Any way that businesses can improve...

4 Business Innovations Made Possible By Cloud Phones

Cloud phones have brought new technologies into the mainstream and have updated and improved existin...

Using Your Phone System As a Marketing Tool

Marketing a business can be a complex and time consuming endeavor. Print ads, TV ads, direct mail, d...

5 Reasons Why Investors Love Cloud Phone Systems

Many businesses have investors who put money into the business in return for a share of the profits....

Why Your Start-up Needs a Cloud-Based Phone System

Starting a business from scratch is an exciting proposition. A blank slate awaits filling with the p...

6 Things You Never Knew A Business Phone Could Do

If you've heard anything about IP phone systems, you may know that they cost less than traditional s...

Take Control of Your Business: How Your Phone System Can Help

Are you running your business, or is your business running you? Growth and change can occur rapidly ...

Top Time and Money Saving Phone System Features

It is pretty much a given that every business could use more time and money. With more money, the bu...

Buy a Phone System, Get a Data Network: Phone Calls Are Just the Beginning

When businesses look into buying a phone system, they usually look at factors like call quality, sys...

Removing the Boundaries of Global Business

In the 21st century, all business is global in some way. For some, however, a large portion of their...

3 Ways to Use Video in Your Business

As everywhere else in society, businesses are turning more and more to video as a way of learning an...

Attracting Quality Employees to Your Business

Every business wants to attract quality employees who work hard to help their employer grow and thri...

Beating Out the Competition With a Great Business Phone System

Competition in business is often stiff. Businesses need to find ways to distinguish themselves and t...

Need to Do More With Less? A Cloud Phone System Can Help

Most businesses at one time or another are faced with the need to do more with less. Sometimes staff...

After Call Surveys: Are They Really Effective?

More and more businesses are taking surveys in an attempt to get honest feedback about customer sati...

Building a Strong Mobile Workforce Team: Tips You Can Use

Today's work force is increasingly mobile. It's not unusual to have a business leadership team that ...

7 Top KPIs for Call Centers: Make Your Phone System Work for You!

When measuring the effectiveness of your business's call center, key performance indicators (KPI) ca...

A Buyer's Guide to Business Phone Systems

Cloud-based phone systems offer exponentially greater flexibility and features than traditional syst...

Phone Systems Over the Years: A Look Back

As we take a look at the phone systems of years gone by, think about this: What would your business ...

How a PBX Phone System Can Drive Customer Satisfaction

Handling customers correctly so that they experience satisfaction with your business is a cornerston...

5 Lessons About Business Communications

There are many elements to good business communication. Making good decisions about business communi...

Driving Inbound Call Center Performance

Inbound call centers handle the bulk of a business's interactions with its customers: taking telepho...

Overcoming the Silo Effect: Keeping the Lines of Communication Open

Many businesses with multiple departments suffer from the Silo Effect, which refers to the tendency ...

6 Reasons Your Business Needs Cloud Phone Services

Cloud-based phone systems for business are a rapidly growing trend, and for good reason. No other ph...

Is Your Realtor Business Designed for Success?

Being a realtor may seem simple: show houses, sell houses, get paid. But any business, no matter how...

Essential Tools that Keep Your Business Organized & Informed

For businesses, staying organized is an essential part of success. Better organization leads to impr...

Top Tip for IP Phone Manufacturers: Price is the Driver for Customers

Nexogy provides cloud-based IP phone systems to small and medium-sized businesses. As part of the ph...

How Your Business Phone System Can Help With Customer Experience Management

According to Whatis.com, customer experience management is defined as "the processes a company uses ...

Call Center Operations Management: Tips & Best Practices

Call center operations management presents many challenges, yet a successful call center is necessar...

5 Strategies to Help Your Call Center Succeed

Having a successful call center is not an easy task, but it is necessary for many successful busines...

Phone Systems Can Help You Keep the Focus on Customer Care

Customer care refers to the way a business handles and takes care of its customers. Customer care in...

Staying Connected: Does Your Business Have a Mobile Strategy?

Mobile phones are becoming an integral part of business and personal communications. Americans now s...

How Important is a Business Phone System for E-Commerce?

On its face, e-commerce seems so simple. Set up a website, market it, and sell products. Many e-comm...

Planning for the Future of Your Business

One of Benjamin Franklin's most famous sayings is, "If you fail to plan, you are planning to fail." ...

Why Every Business is in the Communication Business

No matter what kind of business you run, all businesses need to communicate. The communication may b...

No Business Phone System Means No Business

Businesses are built on the foundation of communication. Whether a business has a single owner/opera...

Power Up Your Call Center With These Call Center Phone System Features

As a business's customer base grows, some customers will want to contact the business for a variety ...

How to Choose a Great Vanity Number

Vanity numbers are toll-free numbers that spell out a word or phrase closely related to the goods or...

Provide Quality Customer Service & Gain a Competitive Edge

Providing great customer service isn't an option for your business - it's a necessity. The customer ...

Choosing a Business Phone System for a Healthcare Setting

Today's IP phone systems have several features that can facilitate better and faster communication b...

Your Phone System and Customer Relationship Management

Customer relationship management, commonly referred to as CRM, is an integral part of running a busi...

How to Achieve Outstanding Call Center CRM & FCR Performance Levels

Following call center best practices can save businesses money in more ways than one. A well-trained...

Phone Systems and Drop Shipping

Drop shipping businesses have become popular with sellers on e-commerce sites like eBay and Amazon, ...

Improve Business With Phone System Greetings, Messages and On-Site FAQs

Consciously or unconsciously, businesses continually send messages to their customers and potential ...

Automated Call Center Management System Features You'll Love

Call centers are complex organisms that can be difficult to manage effectively. There are inbound an...

Why You Need to Take Care of Your Internal Customers

Customer service is an essential part of running any business that provides a product or service. On...

4 Ways to Improve Customer Service: Consider Your Business Phone System

For businesses that provide goods or services, customer service is often the key to success. When cu...

How Phone Systems Can Help You Implement the KISS Principle

KISS is a principle of design that stands for "Keep It Simple, Stupid" or "Keep It Simple and Straig...

Use Phone Systems and Real-Time Reports to Improve Quality

The pace of business - and of change in business - is more rapid than ever. With product lifecycles ...

Should Your Business Phone System Include Mobile Devices?

IP phone systems have unparalleled versatility for helping your business succeed. The right phone sy...

Keep It Clean: Don't Let Your Phone System Spread Illness!

During the winter months, colds, flu and other infections can spread through workplaces quickly. Any...

Your Phone System Can Help Keep Things Fair

Small business owners and managers want to be fair and treat employees equally. As human beings thou...

Use Better Technology for Better Business Opportunities

Small businesses are less likely to use modern technology than the big business counterparts (and of...

Why Your Phone System Should Be Integrated With Your CRM

IP phone systems, including cloud-based systems, can be used to create call centers for businesses t...

Business Phone Systems for the Life Sciences Industry

In the life sciences, staying up-to-date on the latest advances isn't optional; it's a necessity. Th...

Gamification for Call Center Systems: Advantages and Disadvantages

Gamification is a growing trend for call centers, but does it improve customer service? Although usi...

Will Your Phone System Take You Through 2015 & Beyond?

After dropping slightly in 2013, telecommunications spending went up by 1.2% in 2014. What appears t...

Improving Customer Service with Hosted PBX

The abbreviation PBX stands for public branch exchange and is a throwback to the days of switchboard...

Can A Cloud Phone Save You Money?

A cloud phone system uses voice over internet protocol (VoIP) technology rather than the traditional...

Some Phone Systems Make It Possible to Take Your Office On the Road

Few businesses today can get by without mobility on the part of either employees or the business own...

Call Center Phone Systems: Training Takes Priority

Call center phone systems are much more affordable than they used to be, thanks to hosted voice over...

The Simple Way to Achieve Central Management Control

In today's business world, your business doesn't have to be large to have multiple locations, or eve...

Your Business Needs the Scalability Offered by A Cloud Phone System

Few phone systems are as easy to get up and running as a cloud-based IP phone system, and few are as...

Unified Communications & Other Advantages of a Nexogy Business Phone System

For business owners, there's nothing like the feeling of a business that's running smoothly. A well-...

4 Tips for Choosing a Call Center Management System

Is your business growing quickly? Is your staff getting more and more customer service calls and inq...

Hee-Haw, Hee-Haw: Your Business Phone is Ringing!

BYOD, which stands for bring your own device, is gaining momentum in the world of business phone sys...

4 Considerations When Your Business Phone System Includes Smartphones

IP phone systems have the capability to integrate smartphones into the system, either as the main ph...

Top Advantages of a Cloud Based Call Center

Creators of cloud based call centers have worked hard to develop all the features businesses need to...

"You Don't Have To Be A Big Corporation To Benefit From a Hosted PBX Call Platform

PBX stands for private branch exchange. It is basically a private telephone network used by a busine...

Using Phone Systems to Create Balance In the Workplace

Work-life balance is an important factor in employee satisfaction and retention. Employees who feel ...

Making Technology Work for Your Business In 2015

Looking forward to 2015, certain business trends and challenges begin to emerge. To meet the challen...

Increase Customer Satisfaction: Upgrade to a Quality Business Phone System

If your business involves serving customers, a quality business phone system can help you enhance cu...

A Quality Business Phone System Can Accommodate Road Warriors

photo source: Flickr In today's work force, telecommuting and traveling are becoming commonplace for...

Does Your Business Phone System Increase Business Productivity?

On the surface, cloud-based and IP business phone systems look great. They are far less expensive th...

Can Business Phone Systems Help in Cultivating an Engaged Workforce?

Every business wants employees who are engaged in their work and in the company they work for. Engag...

Nexogy's Call Center Software Helps Eduka Group Manage Calls More Effectively

For the Eduka Group, which runs four colleges in Puerto Rico and Florida, switching to Nexogy's clou...

Nexogy Announces Plans for Aggressive Expansion

Miami, Florida (October 31. 2014) - Nexogy, a leader in business phone systems, has announced plans ...

Estrella Insurance Uses nexogy for World-Class Customer Service

Based in South Florida, Estrella Insurance offers property and casualty insurance, specializing in h...

Evaluating Business Phone Systems: Must-Have Features

Ring, ring? Let's talk. What phone system will you choose? If you're like many small business owners...

Make Your Business Look Bigger with a Cloud Phone System

Your business may be small, but you know your stuff. Some prospective customers are put off by small...

Hosted Numbers: What You Need to Know

 Hosted numbers can have many benefits for your business, from better quality customer service to hi...

Does Your Call Center Management System Meet Your Needs?

As you offer products and services for sale, you will frequently receive feedback from your buying p...

Phone Systems: 7 Considerations for Small Businesses

Having a great phone system for your business is not optional. It can mean being able to teleconfere...

Adding Personal Phones to Business Phone Systems

Business phone systems provide businesses with the capabilities they need to communicate with each o...

Business Phone Systems and Central Management Control

Many small businesses today exist in multiple locations. Business owners may work from an office or ...

Top Questions About IP Phone Systems

Interested in learning more about IP phone systems? Here are some of your top questions, answered. H...

Hosted Numbers: Why Your Business Needs Them

Hosted numbers are specific phone numbers, like toll-free or dedicated numbers that are assigned to ...

Investigating the Benefits of Inexpensive IP Phone Systems

Some people are naturally skeptical of IP phone systems, because they are so much less expensive tha...

Phone Systems that Offer Automation With a Human Touch

People today carry in their pockets devices more powerful than the computers that sent astronauts to...

Going Wireless with Your Cloud Phone System

Do you remember getting a cordless telephone for your home and how free it made you feel? No longer ...

Training New Hires On Call Center Phone Systems

New hires face a number of challenges. On top of the first-day jitters is the nervous apprehension n...

Advanced Call Management with Hosted PBX

Unlike the limitations placed on small businesses a mere decade ago, the latest business technologie...

Phone Systems of the Future

Just as desktop and laptop computers won't be totally replaced by tablets, business phone systems wo...

Can a Cloud Phone Increase Business Productivity?

Cloud phone systems are becoming the standard for forward-looking businesses that want to save on ph...

6 Tips to Ensure the Success of Your Call Center

It wasn't that long ago that small businesses had to outsource call center functions or forego them ...

Why Every Company Needs High Speed Internet for Business

The internet is now a standard business tool, just like phones, desks, and copiers. This is true for...

Call Center Systems Best Practices

Call center systems help businesses take their customer service from good to outstanding. And if you...

Is Your Phone System Right For Your Business Needs?

Your business may not be in the high tech sector, but that doesn't mean you should put up with an ol...

Top 5 Benefits of High Speed Internet for Business

Could your enterprise benefit from high speed internet for business? The answer is almost certainly ...

FAQs about Cloud Phone Systems

Cloud phone systems may sound like something new and different, but you use a cloud phone just like ...

Consider Tech Support for Your Phone System or Internet Service

You place a lot of trust in your provider of high speed internet and your business phone system, bec...

Business Essentials: Business Phone System, High Speed Internet, & Motivation

Business success isn't predicated on a single idea or implementation. Countless factors go into busi...

Keeping Up with Office and Call Center Workforce Culture Changes

Today, companies that fall back on the refrain of, "But we've always done it that way" often find th...

Cloud Business Phone: Managing a Mobile Workforce

Efficiency and cost savings are two of the biggest promises of the mobile workforce. The flexibility...

Why Your Business Needs Unified Communications

"Unified communications" is defined as all forms of call, multimedia, and message management control...

Power Combo: High Speed Internet for Business & a Hosted Phone System

Before the internet, telecommunications was synonymous with phones run over copper lines. Today, "te...

Use Small Business High Speed Internet to Maximize Collaboration & Communication

Chances are you collaborate online frequently, even if you don't specifically call it that. Perhaps ...

Business High Speed Internet Providers Help You Maximize Cloud Apps

A 2013 Gartner survey of 651 organizations found that 38% use cloud services, and 80% intended to us...

Top Benefits of High Speed Internet for Business

Some startups start out using a residential internet connection. Perhaps that's because many startup...

5 Tips for Selecting Small Business High Speed Internet

High speed internet for business is no longer a luxury, but a necessity for businesses of every size...

5 Things Top Business High Speed Internet Providers Can Offer

Most of us would be lost without the internet in our personal and professional lives, and even busin...

Want a Successful Business? You Need a Hosted Phone System!

It's all too easy to take your business phones for granted. Mark Twain was one of the first American...

7 Things a Hosted Phone System Can't Do

Hosted phone systems are the first choice of an increasing number of businesses. Small start-ups app...

Understanding Hosted Numbers: Do You Need One?

Before voice over internet protocol (VoIP) was common, you set up your office phone system and were ...

Improve Sales and Marketing with Your Business Phone System

Since the time they became fixtures in every type of business, phones have been the foundation of bu...

Business Process Improvement with a Phone System

When a new business starts up, it often adopts business processes not necessarily because they're th...

3 Business Essentials: A Great Phone System, Funding Solutions, & Web Presence

There are plenty of great reasons why so many people start new businesses every year. Owning your ow...

Overcoming Communication Challenges When Managing a Remote Workforce

The days of having your entire team together under one roof are rapidly diminishing as more and more...

Ring, Ring, You Choose: Landline Phones versus a VoIP Phone System

Small and medium-sized businesses (SMBs) don't necessarily have small or medium-sized technology nee...

On Vacation? Modern Phone Systems Make Business as Usual Possible

If you're a small business owner, you may require some convincing before taking a vacation. You've p...

Answers to the Top 7 Questions about Hosted PBX Systems

Phone systems used to be uniform and relatively simple, and they were connected by a physical copper...

Use a Cloud Phone for Better SMB Communications Management

More than one-third of the global workforce is mobile, and that's an astounding figure when you thin...

The Future of Business Phone Systems

You can still walk into the offices of many businesses and see landline PBX phone systems. After all...

The Changing Role of the Call Center Agent

Although call centers have changed dramatically over the past several years, the stigma surrounding ...

The Connection between Innovative Phone Systems and Quality Customer Service

So much business is transacted remotely, through the Internet or over the phone, that a business's p...

5 Things a Business Phone System Cannot Do for Your Business

You are quite proud of your team. They are, after all, a group of consummate professionals that you ...

Maintain Work-Life Balance with Find Me Follow Me

Mobile phones changed many things about the average person's life, and they changed business as well...

5 Myths about Modern Call Center Systems

Call centers are often mentally associated with huge companies like cable television providers and c...

How Business Phone Systems Can Help Make Telecommuting Work

The generally accepted definition of a telecommuter is a full-time employee who works at least half ...

Use Cloud PBX to Engage and Involve Virtual Employees

We live in a time when "going to work" often means logging into an employer's online project managem...

6 Reasons Landline Phone Systems Are Becoming Obsolete

Around 100 million Americans still have landline phones that connect to the nationwide network of co...

Top 4 Customer Complaints about Call Center Phone Systems

Call center phone systems can be great investments for forward-looking businesses. When employees sp...

Frequently Asked Questions about IP Phone Systems

IP phone systems work like other phone systems, but unlike the phones you may have grown up using, I...

Improve Business Efficiency: Add a Hunt Group to Your Phone System

Businesses move at a quick pace, and when people call a business they don't expect busy signals or u...

How to Set Up Online Audio Meetings with Cloud PBX

Online audio meetings bring people together virtually using a phone or online portal. Though online ...

3 Things You Didn't Know About IP Phone Systems

IP phone systems aren't new or exotic. Voice over Internet protocol (VoIP) phone systems have been a...

Enjoy Scalability with a Cloud Phone

Most people start businesses with the goal of watching their business grow and thrive, fulfilling a ...

Service Delivery & Customer Satisfaction with Quality Call Center Systems

Customer satisfaction directly affects business success. When customers aren't happy with the servic...

The Biggest Business Challenges of 2014: Are You Ready?

Business doesn't sit still for even a single minute, and if your business stays stuck in the past (e...

These are the 8 Ways Cloud PBX Technology Increases Productivity & Profit

Cloud PBX phone systems for business save money and add flexibility. Imagine replacing a clunky land...

6 Steps to Establishing a Cloud Call Center

Smaller businesses often shy away from the idea of setting up a call center, or don't even consider ...

How A Cloud Based Phone System Can Give You Mobility

For years the number of mobile devices that people carried with them increased as tablets came to su...

This Business Phone System Provides Central Management & Control

If your business has grown from a small startup, you may have ended up with a communications system ...

Behind The Scenes of a Video Chat: WebRTC & Cloud Phone Technology

Video chat technology has made it possible for a person to communicate with someone on the opposite ...

Use Phone Systems & Web Conferencing to Keep Internal Teams in Touch

Collaboration is a key area of emphasis for many of today's businesses. By enhancing knowledge shari...

Cloud Phones Offer "Find Me, Follow Me" Feature

Business phone systems won't help your business much if callers have trouble reaching the person the...

How the Right Phone Systems Can Keep On-Hold Customers Happy

We've all been put on hold when calling a business or professional office. It's a standard feature o...

7 Frequently Asked Questions About VoIP Phone Systems Answered

VoIP stands for Voice over Internet Protocol, and is a technology that has been around since the 199...

How Hosted Numbers Can Help Your Business Grow

In 1967, AT&T created toll-free phone numbers that began with the prefix 800, making it easier for b...

Are Internet Phone Systems Cost-Effective?

Have you found yourself at a crossroads with your business phone system? Maybe you're paying a lot f...

How a Cloud PBX Can Make your Small Business Seem Bigger

Your business telecommunications system says a lot about your company. When calls are dropped, misro...

6 Myths About Cloud Based Phone Systems

Cloud based phone systems are still misunderstood by some, and that's a shame, because they not only...

More Corporate Giants are Following the Cloud

You have probably heard of cloud computing even if you're not sure what it is. It's simple, really. ...

Nexogy's Call Center Solution: Just Add People

Your small business is growing steadily, and that's great news. However, as your business expands, s...

Spring Cleaning for Your Business Phone System

The spring equinox has a way of bringing out the spring cleaning urge in many people, and often that...

What's Possible with a Cloud-Based Phone System?

To the user, a cloud-based phone system works just like any other phone system, only better. With th...

4 Signs Your Employees Aren't Communicating Like They Should Be

Successful businesses run like precision machines in some ways. People understand their role in the ...

VoIP Phone Systems Make Sense for School Too

School systems are no different from enterprises in their need for a reliable phone system with a ra...

What Does the Future Hold for Small Businesses and Landline Phones?

The number of landlines in the US reached its peak of  186 million in the year 2000 and has dropped ...

6 Ways Visual Voicemail Can Save Your Company Time and Money

Visual voicemail is a feature on some business telecommunications systems that automatically transcr...

5 Benefits of Having a Personalized Toll-Free Number

When planning your business communications system, whether you have a new business or an established...

5 Examples of Mobile Office Flexibility

Many if not most professions are no longer tied to office cubicles and desks. In fact most office ta...

6 Ways to Take Your Office Productivity Into the Next Generation

A 2013 report from a European study by the Center for Economic and Business Research (CEBR) said tha...

IBM is the Latest Company to Go All In on the Cloud

IBM was not the first big company to embrace cloud technology, but the company now appears to be try...

VoIP Phone System Features You Should Want for Your Business

A high quality hosted VoIP phone system is an investment in your business's productivity and efficie...

Why Videoconference Job Interviews are Good for Everyone

Video conferencing used to be expensive and technologically demanding, but today it's easy enough th...

Is Your Business Phone System in the POTS?

Legacy phone systems generally fall under the unflattering acronym POTS, which stands for  plain old...

How to Switch From a Landline to a VoIP Phone System

If your landline business phone system is nearing the end of its lifecycle, or if it no longer meets...

How to Set Up a Call Center System

So your business is growing and you need a call center for customer support, sales, or other inbound...

How a Hosted PBX Works

PBX stands for Private Branch eXchange, and is basically the core of a calling system. Traditional P...

Digital vs. VOIP Phone Systems

Many years ago, phones were analog systems. They consisted of voice circuits made of copper wire, an...

Why More Small Business Owners are Turning to VoIP Phone Systems

Some of America's greatest businesses were started in someone's garage or spare room. Back in the pr...

How to Offer Mobile Support for Your Workforce

In their non-work lives, most people are "always connected" via smartphone, tablet, computer, or som...

Cloud-Related Corporate Spending Expected to Triple By 2017

The cloud isn't a new and strange phenomenon. If you edit photos in Picasa or open up a Google Doc t...

Why Your Business Needs A Cloud-Based Phone System Even if You Don't Know It Yet

The so-called cloud is really just another way of using the internet. When the internet is used to r...

5 Types of Businesses That Really Need a Hosted PBX

Hosted PBX is a type of business phone system that lets even very small businesses have sophisticate...

Must-Have Technology for the Customer-Centric Business

It’s a simple fact. Businesses benefit when all operations focus on its most important asset: its cu...

How a Cloud-Based Call Center Can Streamline Your Business

Enterprise software has already reached a "tipping point" toward the cloud, and contact center hosti...

4 Reasons Why Your Business Should Be Customer Centric

It’s a simple fact. Businesses benefit when all operations focus on its most important asset: its cu...

The Future of Nexogy

Nexogy has been in business long enough to have developed a vision of not only the technologies, but...

Microsoft's New CEO Shows Importance of the Cloud

At Nexogy, we know a little something about the cloud. But if anyone still had doubts about the over...

Why It's Time to Embrace Cloud Phone Systems

"The cloud" has been lauded so much over the past couple of years that some wonder whether it's bein...

2014 Expected to be a Big Year for Telecommunications Companies

In a world where the "internet of things" is closer to our doorsteps and we can wear devices that mo...

5 Benefits of a Cloud-Based PBX Phone System

Before discussing the benefits of the cloud-based PBX phone system, it's important to understand the...

When Business Phone Systems Fail

Even in a five-person company, if the phone system fails, the failure can have a direct (and sometim...

Is Your Company Communicating Like It Should?

Sometimes simple lack of effective communication can turn a small misunderstanding into a much bigge...

5 Amazing Remote Offices Made Possible With Nexogy

Business happens everywhere. In fact, for many people, "offices" are more abstract concepts than act...

7 Advantages of Using a VoIP Phone System

One of the first tasks for anyone starting a business is ensuring reliable phone access. A lot of wo...

4 Industries That Are Embracing the Cloud

Businesses of all sizes and in all industries are using cloud applications not because it's a popula...

Why Online Meetings are the New Normal

There's no reason to be intimidated by online meetings or the technology required to have them. In f...

5 Immediate Benefits of a New Business Phone System

Sure, you need phones for your business, but is there really a difference from one business phone sy...

Quality Assurance: 5 Lessons from Zappos

Quality: A subjective term, but one that matters equally to each member of your customer base. Custo...

4 Telecommunication Obstacles and How to Hurdle Them

The phone system remains a central feature of today's business communications. Even with email and i...

The Telecommuting Trend and How Your Company Can Handle It

Telecommuting isn't going away. A Harris Poll taken in February and March 2013 found that one-third ...

How a Mobile Workforce Affects Your Phone System

Much is demanded from the phone system in today's workplace. Not only must it provide high call qual...

Special Edition: Top 2014 Communications Tech Trend Article

Hope all of our readers enjoyed the holiday season! With the kickoff of any New Year, you’ll face to...

Improve Employee Happiness (and Bottom Line): Give Your Office the Mobile Experience

Freedom. It can be synonymous with mobility, as workforces across the nation and around the world cu...

Top IP Telephony and Technology News: November 2013

Hope all of our readers had a happy start to the holiday season! Even in the midst of the holiday bu...

Top IP Telephony and Technology News: October 2013

This past month’s headlines look at the latest in communications tech, including advancements in the...

Hosted VoIP: Risks & Benefits for SMBs [Ebook]

Today more than ever, we are a connected society, with remote opportunities. According to statistics...

Top IP Telephony and Technology News: September 2013

Last month’s headlines covered the latest in telephony and technology news, including advancements i...

The Call Center Solution That Benefits Your Apartment Complex

Customer service is a concern for any company selling a product or service. The amount of customer s...

Need for Speed: Have You Tested Your Network’s Bandwidth?

Bandwidth, as it relates to network computing power, describes the bit-rate threshold that a network...

Industry Update: nexogy’s State of Social Business Collaboration

The way that we work and the way that we work together are changing. Have you noticed?

Top IP Telephony and Technology News: August 2013

Last month’s headlines were filled with the latest in telephony and technology news, including advan...

Mobility Solutions: Unified Communications from nexo

It’s no secret that the world is moving toward mobility. Back in November, we talked about bring you...

Phone Call Tracking Software: Capture Value and Optimize Performance

In the age of the internet, there is so much information readily available at our fingertips. Tools ...

Top IP Telephony and Technology News: July 2013

Last month’s headlines were filled with the latest in telephony and technology news, including advan...

But Why? It’s All In The Browser Anyway

This past Sunday morning I woke to my iPhone, as always, to browse through email and check out Twitt...

What Is WebRTC? WebRTC Overview and Business Impacts

WebRTC (or real-time communication) enables browser-to-browser video calls, voice calls, chat messag...

Top IP Telephony and Technology News: June 2013

This month’s headlines were filled with telephony and technology news including advancements in mobi...

BYOD Security: Secure Collaboration for Your Business

Advancements in technology have brought enterprise-level features and capabilities to consumer devic...

The Growing Unified Communications Market: 3 Ways Your Business Benefits

Over the last year and a half, the market for unified communications (UC) technology has seen contin...

Technology Trends: 5 Operational System Updates to Install in Your Business for 2013

Landline phones, cords and cables that keep you tied to your desk—those days are ending, as business...

Top IP Telephony and Technology News: May 2013

Mobility, security, and product and application innovation took over the technology headlines last m...

Nexogy Qolabora Web Conferencing Solutions: Collaborative Technology

With Nexogy’s Qolabora web conferencing and online meetings solution, collaboration has never been e...

Effective and Affordable Call Center Management Technology

Call centers are quickly becoming the major point of contact for serving customers and generating ne...

Top IP Telephony and Technology News: April 2013

Last month’s headlines focused on security and surveillance, as strong ties between national events ...

5 Steps to Identify Your Business Communication Needs

Can you list your business’ current technology needs? For many, recognizing the need for new busines...

Call Center CRM Integration: Spotlight for Auto Dealerships

With call center CRM integration, your business has access to more complete information for increase...

Benefits of Call Center CRM Integration For Sales,

“The customer experience is the next competitive battleground.” —Jerry Gregoire, CIO, Dell Computers...

10 Tips to Find the Right SMB Communications Technology [ebook]

Top IP Telephony and Technology News: March 2013

This month saw just how mobility and BYOD affect employee policies and consumer preferences. And we ...

Call Center Reporting: nexogy’s Call Center Monitoring Services [Video]

Modern business requires modern tools. With teams spread out geographically and customers pouring in...

Nexogy Hunt Groups and Automatic Call Distribution (ACD) Queues [Video]

The world of call center customer service evolves in real time. If you don’t have updated, actionabl...

Call Center Data at Your Fingertips: Nexogy’s Real-Time Reporting [Video]

Things that get measured get managed, business experts like to say. We couldn’t agree more. The heal...

Top IP Telephony News: February 2013

The new year is off to a roaring start in the world of telephony. This month’s top stories include a...

Live Call Center: Nexogy’s Premium Call Center Services

5 Call Center Reporting Features You Need Most

How long would you be willing to stay on the phone with a customer? Even those with a powerful commi...

5 Critical Elements for Streamlining Call Center Budgets

The following is a guest post from Megan Webb-Morgan, a web content writer for Resource Nation. Mega...

Monitor, Coach and Barge-In: Real-Time Call Center Solutions

Trends toward simplified call centers are noted as a much needed innovation.

Longest Idle, Top-to-Bottom, Round Robin: 3 Call Distributions for Faster Customer Response Times

The ease and efficiency of your company’s incoming call management can depend entirely on the proces...

The Call Center: Solutions to 3 Top Customer Complaints

Anyone who has ever dialed into a call center or customer service help lines knows that the experien...

Featured Tip: Block Unwanted Calls

Tired of those unwanted telemarketing calls? Is the "do not call registry" not working for you?

CEO Q&A: An Inside Look at Nexogy’s ACD Queue

Nexogy’s CEO Carlos Lahrssen (@lahrssen) recently sat down to discuss the features and benefits of o...

3 Tips for Better Incoming Call Management (ICM)

Depending on the size and type of your business, the number of daily incoming calls you receive will...

Call Center Q&A: Features, Functionality and Real-Time Reporting

A call center question and answer session with Robert (Bob) Jans. At Nexogy, we've tried to take the...

Top IP Telephony News & 2013 Trends

Last month’s industry news was filled with upcoming mobile and VoIP trends. As we enter the beginnin...

Featured Tip: Don't Let Unanswered Calls Go To Voicemail

Do you hate checking voicemails, but do not want to miss unanswered calls? It's an easy fix — just f...

Technology Showcase: The Business Case for Private IM

Technology can be a lifesaver for business, but when not managed correctly, it can also become a dis...

Featured Tip: Record Your Calls On The Fly

This week's featured tech tip: record your calls on the fly. There's nothing better than proof of wh...

Top IP Telephony News: November 2012

Last month’s industry news included implications for the unified communications market, wireless tre...

3 Ways BYOD Fuels UC

“As focus is placed on integrating UC with BYOD, it will drive higher adoption of readily available ...

Hosted PBX: Top 4 Cloud-Based Phone System Benefits

The move to cloud-based phone systems can take your business to new heights in terms of significant ...

Top IP Telephony News: October 2012

Last month’s industry news included many mobile threats and device management reminders, as well as ...

MDM for SMBs—5 Tips

Employee-owned devices are on the rise, and with the right management and securities in place, can b...

Bring Your Business Technology to Life: Consumer-Focused Mobile Apps

Recently, a blog post by TechCrunch’s GD (Ram) Ramkumar (@gramkumar), Bringing Technologies to Mobil...

Desk to Cell: How Do Your Communications Devices Sync?

Mobile business operations have evolved, and the technology to complete daily tasks has moved forwar...

4 Features for Productive Online Meetings

The U.S. has the largest mobile workforce on the globe—with 72.2% of its workforce mobile in 2008, a...

Internet Trends: D10 Conference Takeaways for Business Communications Technology

Technology evolves rapidly. Encyclopedia Britannica is going out of print this year after 244 years ...

Top IP Telephony News: September 2012

Last month’s industry news highlighted legal battles, mobile device management concerns, and movemen...

The Case for Visual Voicemail: Employee Productivity

Do you find leaving and listening to voicemail inconvenient? Audible voicemail is quickly becoming a...

4 Communication Applications for Business Productivity

The life of the modern business professional is hectic. Strong increases in workflow or multi-locati...

Online Training: Features that Engage Employees

Businesses have turned to online conference and learning programs to keep employees updated on the l...

SMB Mobile Device Management: Key Findings and Lessons Learned from Juniper’s Mobile Threat Report

50 percent of U.S. mobile users have smartphones. How many of your employees connect personal mobile...

Top IP Telephony News — August 2012

Last month’s industry news highlighted mobile shifts that create business challenges for those that ...

5 Benefits of Hosted VoIP for SMBs

50 percent of medium-sized businesses deemed VoIP as “mission critical” to business operations in 20...

Welcome to Nexogy’s New Business Communications Blog!

Are you ready for practical telecommunications advice that can improve your business’ mobility, prod...