Call Center Reporting: nexogy’s Call Center Monitoring Services [Video]

Posted on Fri, Mar 29, 2013 @ 08:13 AM by Carlos Lahrssen

call centerModern business requires modern tools. With teams spread out geographically and customers pouring in from every corner of the globe, it’s more important than ever to deliver incredible service 24/7.

nexogy call center reporting capabilities keep you up to date on your call center’s every activity—in real-time and all the time. From automatic call distribution (ACD) queues to average call time to the number of active calls, Nexogy’s reporting dashboard tracks the pulse of your call center operations.

And because nexogy’s solutions are hosted, all you need is an Internet connection to turn any device into your call center reporting headquarters.

The best part? nexogy call center reporting is completely customizable. You’ll be able to:

  • Track only the calls and metrics that matter to your business.
  • Customize how each metric is measured.
  • Add or remove any information you want.
  • Modify any setting or administrative option.

It’s all actionable, customizable and accessible from anywhere, providing you with the power to know on the go. To find out more about how Nexogy streamlines call center operations, check out this video on our call center reporting solutions.

Also, don’t miss our videos about other must-have call center capabilities:

Super Charge Your Call Center

Topics: call center

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — more