[CEO Corner] Q & A: Part 5

Posted on Tue, Oct 27, 2015 @ 10:30 AM by nexogy

nexogy_qa_5.jpgIn the following series, The CEO Corner, you will find a list of common questions within the industry that were answered by nexogy CEO Carlos Lahrssen:

Q: What are somethings to consider for an organization that is exploring supporting mobile devices beyond BB? Devices such as iOS, Android, etc. 

Employee-owned devices are on the rise, and with the right management and securities in place, can bring cost and service benefits to your business. We work with our clients to create a seamless desk-to-cell experience, so employees can hit the road without missing a message. 
However, as discussed in our findings from Juniper’s latest Mobile Threat Report, employee-owned devices and mobile malware also pose business risk to your corporate data, which at the end of the day is your responsibility. Effective mobile device management (MDM) alleviates fears of a security breach for many businesses. Even if it’s just the basics, protect your business with a plan that includes the following... Read More

Q: How are 911 calls handled on a SIP trunk when all the concurrent channels are in use/busy?

A SIP Trunk is much different than legacy analog or digital (T1) lines as what it is actually being used is bandwidth (data). If a service provider like nexogy offers you with say, 20 SIP Trunks, that allows you to have a 20 simultaneous calls, inbound/outbound at any given moment. The reason for this is because service providers like nexogy have capacity behind we need to control so that we can deliver every inbound or outbound call you have.

Now, if you have 20 SIP Trunks and you are currently handling 20 calls, if somebody picks up the call (the 21st person) to dial 911, we will allow for such call to go through with no issue whatsoever; we are only limiting to 20 calls in such case to regular inbound/outbound but 911 and e911 will reach the appropriate PSAP Public-safety answering point in order to handle the emergency call... 
Read More

Q: Southeast Asia: What should I do for phone service; mobile, VoIP and messaging; while traveling in Cambodia, Laos and Vietnam?

There are several global SIM card providers that allow you to have either a regional or local SIM you can introduce to any unlocked GSM phone. As for VoIP, make sure you get a SIM card service with a data connection and a smartphone, iOS or android with an application like secondLine from nexogy that allows you to make VoIP calls from a smartphone..Read More

Q: What is the history of fixed line enterprise VoIP and IP PBX adoption? Why would carriers sell this lower cost technology and why haven't they sold VoIP on mobile devices?

The way I see it, it all simplifies to convergence. Why it is true that it can cannibalize their own T1 service, there is a major advantage to that. T1 can be ordered in two flavors: Voice (mostly PRIs) and Data T1 (1.544 Mbps). Since both are dedicated circuits, they can be managed by the provider, in this case at&t and provide a higher level of service.

A hybrid T1 service came about where, without getting deep in the technology side, basically allows for a single T1 to be used by voice ad data depending of what is and what is not being used. Since a T1 has 24 channels (23 on a PRI and the 24th for signaling) a voice T1 usually manages 24 digital lines for conversations when trunked to a PBX. Each one of those channels also provide 64Kbps so the hybrid version can provide say, 11 phone calls and 64K x 13 Channels for a total of 312K data connection.
Read More

Q: Is there a SIP dialer app for Mac OS X?

I would highly recommend Bria for Mac OSX, providede by counterpath.com.. Read More

Q: What app is the best for SIP on iPhone?

I personally recommend Bria for iPhone. We not only use it internally (as a hosted pbx service provider) but we recommend it to our customers. It works great on the iPad as well... Read More

Q: VoIP: What is SIP Trunking/ SIP Trunks?

For enterprises wanting to make full use of their installed IP-PBXs and not only communicate over IP within the enterprise, but also outside the enterprise a SIP trunk provided by an Internet Telephony Service Provider to connect to the traditional PSTN network is the solution. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP Trunk service provider on the Internet.

SIP trunks can offer significant cost-savings for enterprises, eliminating the need for local PSTN gateways, costly ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces)... Read More

If you have any questions, tweet us @nexogy with the hashtag #AsktheCEO


Topics: PBX, business voip, CEO Corner

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