In the following series, The CEO Corner, you will find a list of common questions within the industry that were answered by nexogy CEO Carlos Lahrssen:
Q: What is the impact of BYOD on enterprise software?
The biggest impact in BYOD related to controlling Enterprise Software and keeping it secure and private is the application used for Mobile Device Management or MDM. If not evaluated properly, the strategy to allow for BYOD incorporating the wrong MDM can be extremely expensive and inefficient in the short term... Read More
Q: What is the best cloud based telephone system for call centers?
At nexogy we provide best of breed cloud based contact center solutions at very affordable pricing without comprimising advanced features such as barge-in, monitor, coaching, call recording, agent log-in / log-out, real time reports and statistics and supervisor dashboard.... Read More
Q: How can echo be reduced in a VOIP call?
Echo is typically produced when the speakers used to listen to the phone call actually feed the microphone used for the same conversation. Usually, if using the same device for speakers (output device) and microphone (input device) most devices and even VoIP applications have echo canceling. Echo is canceled because when the speakers are used the microphone mutes, automatically so that it won't create that feedback. If you however, use airplay for example or any other speaker as an output device and use your Mac or PC's microphone, there is no way for the microphone to know when to mute because the speakers our output device belong to a separate piece of hardware.... Read More
Q: What are the most popular international VoIP and telecom events?
ITExpo has been predominant for the enterprise and service provider IP Communications. CTIA Wireless dominates the mobile industry as well as the Mobile World Congress covering a more mixed set of wireless and new communication technologies.... Read More
Q: Will Wi-Fi ever be so ubiquitous that there will no longer be a need for cell towers?
Cell towers use a very specific technology with licensed spectrums so that mobile service providers can guarantee their offering coupled with their coverage. This could be a long answer o a very short one: if wifi technology becomes standardized and ubiquitous then why not?... Read More
Q: What do you think the future of VoIP will be?
I concur with the answer about WebRTC being the future of voice over IP. Voice over the Internet Protocol or VoIP, has many shapes and forms, from OTT services like skype and FaceTime to cloud phone systems and hosted contact centers like Read More. VoIP will persist as the method of transport but it will be simply another application next to video, chats, collaboration, co-browsing , etc simply because we are humans and we need to talk, we will never shut up. VoIP legacy might be the new term referring to an old IP Phone sitting on a desk which it's only capability is to place a phone call and check voicemail, unless you deploy an IP Phone with a touchscreen to have a browser and HD video features; but why?
Q: In the long term will WebRTC complement or compete with cloud telephony platform providers such as Twilio and Plivo?
Cloud telephony API providers like plivo and twilio will capitalize on webRTC, adding another layer of communication framework they can offer their customers.
WebRTC is not an API provider, there are companies who have compiled the code (in less than 25 lines sometimes like tokbox) to offer their APIs so that others can implement a webRTC strategy seamlessly and without the need of a complex infrastructure to manage voice, video, chat, screen shares, etc through webRTC enabled browsers and using small plugins so that non enabled browsers can be used... Read More
If you have any questions, tweet us @nexogy with the hashtag #AsktheCEO