Features of a Great Business Phone System

Posted on Tue, Apr 19, 2016 @ 08:00 AM by Oliver Verde

What_to_Look_for_in_a_Business_Phone_System.jpgLook, we get it; the majority of us expect phones to always work without a hitch.

While that’s what we expect, we’ve forgotten one very important principle: not all phones -- or phone systems, for that matter -- are created equal.

It takes more than wishes and pixie dust to achieve your desired reliability in a phone, and more specifically a business phone system.

Let’s be honest here, none of us can afford to have a dropped call from a prospective customer or client. These days, that’s just bad business.

You need a higher standard, and a set of features to look for when seeking phones for your business.

We’re here to set the record straight for what you need to look for to have a great business phone system.

The Bare Bones of a Great Business Phone System

Before doing anything when shopping around for phone systems, strip off all of the fancy bells and whistles and look at the connection itself.

Ask yourself if it’s:

  • Reliable
  • Customizable, and
  • Affordable

If not, walk away immediately! You need it to work for you 24/7 and have great customer service, you should be able to add and take away lines instantly, and you need it to be cost-effective to run your business the right way.

Did you know that according to the VoIP Software Small Business Buyer Report of 2015, more buyers already use VoIP service than any other kind of phone service! 

ALSO ON nexogy: Digital vs. VOIP Phone Systems

In case you’re asking, yes, you can have the best of those 3 worlds. Let’s dig in a little deeper now.

Features you Need

You may not even realize some of these characteristics will help your business’s bottom line, but it can be the difference between getting a customer and not getting one.

The following features are integral to have at your fingertips:

  • U.S.-based customer support
  • Admin user web portal
  • Unlimited hunt groups
  • Auto attendants
  • Call forwarding, call waiting
  • Group paging
  • Voicemail to Email
  • HD Voice
  • Call recording
  • Mobile app
  • Multi-party conference call
  • Unlimited calls, local and LD

ALSO ON nexogy: Cloud-Based VoIP: Risks and Benefits for SMBs

As you can see, this allows you to never miss a client call again. You get high-quality calls that work on a computer or mobile phone. We here at nexogy offer everything above because we know it’s a harmonized blend of everything you need and want for your business phone system.

Flexibility on Your Terms

Don’t settle for a mediocre phone system, or one that chains you to your desk. With the many on-the-go jobs such as real estate, contractors, and otherwise, you need yourself and your employees to be able to quickly respond to customers.

To learn more, we invite you to check out our other great resources on phone systems so you can make the most educated choice possible.

We hope this has been helpful to follow the triad of reliable, customizable and affordable when seeking a business phone system suited for your needs!


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Topics: business phone systems

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About the Author

Oliver Verde
Oliver Verde
's the Marketing Director at nexogy, and he started in January of 2015. Mr. Green is passionate about developing teams to become the future leaders of nexogy as well as expanding the company’s reach a...read more