How to Implement Cloud PBX in your Business

Posted on Wed, Sep 9, 2015 @ 09:08 AM by Carlos Lahrssen

Cloud PBX systems even let users connect via smartphone!Cloud-based phone systems are changing the way that businesses large and small, all around the world, communicate. Along with Voice-over IP (VoIP) technology, cloud PBX (private branch exchange) networks help today’s businesses improve the way they operate and grow.

However, making the switch from standard phone lines to cloud-based systems is a big deal; it can completely revolutionize how a team or office network communicates, and help keep operation and upkeep costs low.

What is the best way to implement a cloud PBX in my businesses? The answer to this question depends on how much you would like to invest in your new, cloud-based systems, your organization’s needs and where you hope to be in the future. Know these factors clearly, and you can transition to a cloud PBX with no hassle at all.

Starting Off Small

For growing businesses, the best way to implement a cloud-based PBX or PBX/VoIP hybrid is by slowly integrating new systems at the highest level, ensuring that they meet and exceed desired function. Cloud PBX phones systems are very easy to scale, and users can integrate a team's personal devices with the cloud system throughout the transition phase.

When implementing a cloud PBX system, you don’t have to throw out your business’s existing phone systems outright; doing so makes for a sudden, jarring transition that can be difficult for many companies to undergo. Organizations interested in reaping the benefits of VoIP but unprepared to make the full transition from their standard phone lines will find cloud-based PBX the perfect middle ground between yesterday and tomorrow.

Gradually introducing cloud PBX at the top level is the best implementation strategy for businesses with multiple offices and broad customer networks. Cloud PBX systems feature many of the core benefits of comparable VoIP, such as automated call routing and a single phone number for businesses spread across multiple sites. Additionally, many cloud PBX service providers offer 24/7 support and all necessary hardware, in addition to the actual network service.

Benefits of Implementing a Cloud PBX

Once a cloud-based PBX system is set up, your business will be ready for all future moves, expansions and reconfigurations. One of the biggest reasons cloud PBX systems have garnered their current popularity is their scalability and simple management in the face of business growth.

For standard phone systems, moving to a new office or expanding new locations could prove very time-consuming and expensive. Cloud PBX systems, on the other hand, are very easy to move and rework. All that’s needed to set up a new cloud PBX system or hybrid VoIP phone network is a broadband Internet connection that supports the number of phone lines and calls your business requires.

Cloud-based PBX systems offer significant savings over standard phone lines and traditional PBX systems. Installing a traditional PBX, businesses would have to anticipate growth and invest in phone lines and other hardware very early in implementation. For cloud-based systems, the only real investment a company must make up-front is initial setup and programming. Once implemented, new phone lines and personal devices can be added to the network based on growth.

Cloud PBX systems feature the core capabilities of both traditional PBX and intuitive VoIP. This includes things like:

  • Call screening
  • Conference calls
  • Voicemail transcription
  • Auto attendant

Businesses that don’t upgrade their existing phone systems with some sort of cloud-based solution are going to be left behind as the competition moves forward with such solutions. Cloud PBX systems help businesses not only save money and improve their phone systems, but also grow. The best way to implement a cloud PBX system is by finding a provider that offers affordable, well-supported and scalable solutions for your business.


Topics: hosted VoIP, cloud-based, PBX, cloud PBX

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — more