Need to Do More With Less? A Cloud Phone System Can Help

Posted on Wed, May 6, 2015 @ 09:23 PM by Carlos Lahrssen

Cloud phone systemMost businesses at one time or another are faced with the need to do more with less. Sometimes staff departures mean fewer employees carry the same workload until new staff can be hired, or it could be that temporary expenses are forcing management to cut expenses for a time. Cloud phone systems can help businesses increase their productivity while often decreasing costs.

Improving the Processes of Your Business

One way to do more with less is to implement process improvements in the systems you have set up. Using what you have more effectively is one way to keep costs down. Another way to save is to replace existing systems with less costly ones that will still meet your needs. Cloud phone systems offer many features not found in traditional systems. For a low monthly fee, businesses gain access to all of the following money-saving capabilities:

  • A 24/7 virtual receptionist to route calls and provide off-hour messaging can save businesses money by allowing the office manager to handle outgoing calls and other office tasks rather than spending most of his or her time answering and transferring calls.
  • Incoming call management routes calls to the correct staff person or information source within the organization. Better customer service leads to increased sales and improves the bottom line.
  • Mobility features make it possible to be accessible even when traveling or working from home. Any missed calls are automatically transcribed to email so you don't miss important messages while in a meeting or unable to answer the phone.
  • Scalability makes it easy to add or decrease users, so staff changes can be managed quickly and easily.
  • Central management control allows one unified phone system to be used in multiple locations. Telecommuting saves money on office space and equipment, and workers who telecommute are often more productive than those who work on-site.
  • Call center features can provide customer service with less staff and at a lower cost than traditional call center options. Customer information is integrated to improve first call resolution, transfer rates and other KPI measurements.
Next step: Contact Nexogy to find out how an IP phone system can help you do more with less.

Making the Complex, Simpler

Cloud phone systemDue to the automation capabilities of IP phone systems, managers are able to manage complex processes effectively. Reports that used to take hours to compile are now available with just a click. Measuring performance is now a simple task, which means that resources can be allocated to further training and improving performance instead. Such improvements within the business are a major factor in doing more with less.

With better training, customer service personnel can handle calls faster and more efficiently, saving time and labor costs while providing better service. How well businesses handle customer service is one of the most important factors in its success, so well-trained personnel are essential to a healthy business.

Next step: Contact Nexogy to see how a feature-rich phone system can give your business key functionality while simultaneously cutting costs.

Carlos Lahrssen is president of Nexogy.


Topics: business phone systems

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — more