Having a call center isn’t easy--you’re burdened with the task of making unsatisfied customers satisfied, and answering questions swiftly and efficiently.
You’re expected to wave this magical wand and, essentially, yield a significant enough return on investment to warrant keeping the phone lines open.It’s a lot;so take a deep breath and step back for a moment. If you aren’t making customers happy on the phone, there’s a big possibility you aren’t doing so for your employees, either.
A Better Place for Your Call Center Employees
By molding a productive environment and experience, your call center employees will, by default, treat your customers better.
Goodness is as goodness does, so pay it forward in the office. We have a newest guide to show you how!
In this free guide “How to Create a Remarkable Experience for Your Call Center Employees,” you’ll learn:
Why you should ask for feedback from your employees
The value of getting your elbows dirty
How to utilize incentive the right way
We invite you to check out this free guide by clicking below; if you have any further questions, we’re happy to answer them here!
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — stay...read more