nexogy and IHOP - A Match Made in Heaven?

Posted on Tue, May 7, 2019 @ 01:01 PM by Felipe Lahrssen

It probably wasn't actually a match made in heaven, but meeting in the cloud is undoubtedly the next best thing!Screen Shot 2019-05-03 at 3.42.06 PM

nexogy, one of the leading providers of VoIP cloud-based PBX services, has added SRP IHOP as one of their largest customers.  

Sunshine Restaurant Partners manages and operates over 150 IHOP restaurants in Florida and south Georgia. They serve over 65,000 guests every day. The company's vision is to expand to 250 restaurants in this region of the United States. We have no doubt they will reach their goal.

Part of their plan for growth was to implement phone to-go orders. Now that this option is in place, all restaurants are increasing their volume of incoming calls. Which, of course, was the plan, but SRP realized a change in how the restaurants operated via their phone system must take place.

Challenges brought to light that if left unchecked would create significant issues as the chain grew were:

  • Increasing incoming call traffic per restaurant for to-go orders
  • Ability to monitor and analyze call reports
  • Keeping a low telecom budget per restaurant

nexogy was at the ready to resolve these issues before they become major problems. The solution was to take SRP's IHOP restaurants to the cloud. 

By creating a call center environment for each restaurant, one to three call center agents were able to manage the influx of calls. Rather than receiving busy signals, customers are placed in a queue, so their calls are now answered in the order they are received.Pancakes-1

Each call center can provide an auto-attendant with professional greetings and on-hold music to improve the caller's experience.

Remote and centralized real-time call reporting, call statistics and even call flow management were implemented by quickly programming the requested data into the restaurant's dashboard screen. All requested reports are generated with ease.

All services are simplified because they are under one provider and one bill, regardless of the location or the number of restaurants.

Future growth will be a breeze because when a new location is opened, telephony service is just a matter of new users being added to the existing account.

Yes, it appears that nexogy and SRP IHOP go together like chicken and waffles. Separate, they are good, but something about them being together puts them over the top!

Are you considering making a move to the cloud? nexogy can provide you with everything you need to watch your business succeed and grow to new heights.

  • Cloud PBX services to route incoming and outgoing calls without tying you down to costly equipment
  • A call center to easily manage your incoming calls
  • Automated message options that allow you to choose from an array of prerecorded messages or create your own
  • Call reporting generated with the click of the mouse
  • A mobile app
  • Hold music
  • Call forwarding to any device that can access the internet
  • Call recording
  • Toll-Free numbers
  • Unlimited hunt groups
  • Internet service 
  • Excellent customer service based right here in the US
  • And more

The telephony industry is reaching new heights, all thanks to the cloud and the ever-changing technology that makes using it the business owners choice for the future. nexogy has been a part of the process since 1999. We aren't going anywhere but up!

At nexogy, we strive to provide our customers with the next technology now.  

Sound interesting? Contact us today! We will be happy to answer any questions you might have or to schedule a consultation so we can get you off the ground and into the clouds.

When you connect with us, your business can soar!

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About the Author

Felipe Lahrssen
Felipe Lahrssen
Actively involved in strategic planning for the Company and oversees product and service delivery throughout the more