Tips to Improve Internal Communication at Your Company

Posted on Mon, Aug 15, 2016 @ 01:54 PM by Carlos Lahrssen

Improve_Internal_Communication.jpgAt the end of the day, communication is what makes the business cog turn. There’s a lot to be said about being on the same page with different departments: it facilitates customer satisfaction and, on an overall scale, helps fuel efficiency.

Even if your communication isn’t at its best, there are simple steps you can take to improve. We’ve got 4 tips that you can implement right now – after all, what better time than the present?

Get a Messaging (IM) Application Like Slack

If you haven’t faced it, it’s high time you do: email is slow when you need to reach out to a co-worker about something. And while dialing their extension may work, they could also be on a call, and you would be on the receiving end of the dreaded busy tone.

While that might only be 5 seconds you’re wasting, imagine the efficiency of instant messaging them. You type out what you need, and press send (or the enter button). Done: you get your answer.

If you’re at a loss of what to start with, try Slack. It allows others to IM you and supports a variety of features, including:

  • Private channels
  • Drag, drop and share your files
  • Notification integration
  • Compatible with laptops, tablets and mobile devices

Have Playbooks

An important part of optimizing communication is ensuring everyone’s on the same page from day 1. So for any new employees, having playbooks on processes can be integral to doing things the same way.

That way, if an employee isn’t sure how they should handle contacting HR, for example, there’s an internal source available that’s easy to find in order to get the answer.

Encourage Interaction From Everyone

Sometimes you can easily become bottlenecked for ideas and creativity when you’re niched in one department. As a business owner, encourage an open forum of conversation.

Different people have different ideas, and that’s great! Don’t see it as a bad thing; in fact, have your employees use that to their advantage.

Utilize Project Management Tools

Being able to look online to see the progress someone has made on a project can be invaluable. It simultaneously bridges the communication gap between employees and allows a place for others to make comments and suggestions, as well.

A few examples of this are Teamwork and Basecamp–however, there are tons of other tools out there that allow you to document the work you’ve done in an easy-to-use format.

Internal Communication is Vital

No matter what you industry is, whether it’s a call center or otherwise, taking steps to improve internal communication is integral to keeping business going smoothly.

Do you have any suggestions on steps you’ve taken to improve this at your company? We’d love to hear it; feel free to tweet us @nexogy!

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About the Author

Carlos Lahrssen
Carlos Lahrssen
Carlos Lahrssen is president and CEO of nexogy, as well as founder, president and CEO of LD Telecommunications, Inc., nexogy’s parent company. Lahrssen is an industry fan, follower and advocate — more