Oxygen: The Blog That Fuels Businesses

Get The Latest Updates From our Blog

The Dos and Don'ts of Answering a Business Call

Your company may have the most advanced business phone system, but if you don't know how to use it p...

[New Guide] How to Create a Remarkable Experience for Your Call Center Employees

Having a call center isn’t easy--you’re burdened with the task of making unsatisfied customers satis...

[Video] Why Are Client Onboarding Processes So Important?

Onboarding processes can make or break relationships with clients. What makes an excellent onboardin...

Setting Up a Call Center Phone System

Moving forward with call center plans and building an efficient, successful center from the ground-u...

Outsourcing Customer Service Call Centers: Yay or Nay?

There was a time, back in the '90s and early 2000s, when outsourcing was all the rage. Companies dec...

7 Top KPIs for Call Centers: Make Your Phone System Work for You!

When measuring the effectiveness of your business's call center, key performance indicators (KPI) ca...

Driving Inbound Call Center Performance

Inbound call centers handle the bulk of a business's interactions with its customers: taking telepho...

Call Center Operations Management: Tips & Best Practices

Call center operations management presents many challenges, yet a successful call center is necessar...

5 Strategies to Help Your Call Center Succeed

Having a successful call center is not an easy task, but it is necessary for many successful busines...

Power Up Your Call Center With These Call Center Phone System Features

As a business's customer base grows, some customers will want to contact the business for a variety ...

How to Achieve Outstanding Call Center CRM & FCR Performance Levels

Following call center best practices can save businesses money in more ways than one. A well-trained...

Automated Call Center Management System Features You'll Love

Call centers are complex organisms that can be difficult to manage effectively. There are inbound an...