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Record Mobile Calls While Staying GDPR and HIPAA Compliant

Now more than ever, businesses from banking to healthcare have good reasons to monitor and record ph...

Call Center Phone Systems: Training Takes Priority

Call center phone systems are much more affordable than they used to be, thanks to hosted voice over...

How a Cloud-Based Call Center Can Streamline Your Business

Enterprise software has already reached a "tipping point" toward the cloud, and contact center hosti...

Quality Assurance: 5 Lessons from Zappos

Quality: A subjective term, but one that matters equally to each member of your customer base. Custo...