Improve the way you handle your incoming calls

Our system is designed for companies that strive to provide excellent customer service.

Discover the features available to better handle your incoming calls:

• Auto Attendant

  • Greet your callers 24 hrs a day, 7 days a week
  • Configure your own message for office hours and after hours
  • Route your calls based upon caller preferences

• Automatic Call Distribution (ACD) Queue

  • Automatic call dsitribution for your contact center
  • Skills-based call rounting (top-to-bottom, bottom-to-top, longest idle, round robin)
  • Agent log-on and log-off

• On-hold music

  • Play music or recorded announcements to callers on hold
  • Customize your announcement with company information, promotions or offers
  • Create different music on hold recordings for different departments (accounts receivable, technical support, etc)

• Toll-free numbers

  • Schedule and moderate multi-participant conference calls
  • Create conference calls from any phone or through web portal
  • Send autmated emails to participants with all conference call details
  • Manage conference calls and attendees while conference is active, through web portal

• Hunt group

  • Distribute calls from a single telephone number to a group of several phone lines
  • Select various types of ring patterns (ascending, descending, sequential, round robin, etc.

• Front desk - Console assistant

  • Pc based virtual switchboard
  • Point-and-click and drag-and-drop call transferring
  • Blind, announced or supervised transfer to any internal extension or external number
  • Camp-on: place call to queue and call will ring when the extension becomes available
  • Show presence status for al phones within your office or partition

• Monitor, Coach and Barge-In

  • Monitor your call center agents or any other employee
  • Listen to calls in real time without the agent knowing
  • Or coach your agent without the customer knowing