Features

Our advanced phone system includes all the features of a Fortune 500 PBX without the upfront costs and is completely managed remotely.

Select Features

• Find-me-follow-me

  • Redirect your calls when away from your desk, never miss a phone call
  • Use time-of-day or day-of-week to route desired incoming calls
  • Calls can be redirected to your cell phone or any other local or international phone

• Advanced Voice Mail

  • Receive voice mail notifications via email
  • Receive voice mails (attached as .wav) in your email
  • Retrieve voice mails from any wireless or wireline phone
  • Retrieve voice mails from any computer through a web browser (Web Portal)

• Auto Attendant

  • Greet your callers 24 hrs a day, 7 days a week
  • Configure your own message for office hours and after hours
  • Route your calls based upon caller preferences

• Automatic Call Distribution (ACD) Queue

  • Automatic call distribution for your contact center
  • Skills-based call rounting (top-to-bottom, bottom-to-top, longest idle, round robin)
  • Agent log-on and log-off

• On-hold music

  • Play music or recorded announcements to callers on hold
  • Customize your announcement with company information, promotions or offers
  • Create different music on hold recordings for different departments (accounts receivable, technical support, etc.)

• Conference calling

  • Schedule and moderate multi-participant conference calls
  • Create conference calls from any phone or through web portal
  • Send autmated emails to participants with all conference call details
  • Manage conference calls and attendees while conference is active, through web portal

• Dial from Outlook®

  • Click-to-dial from your outlook contacts
  • Import your contacts from outlook (or any pim) into web portal and click-to-dial for remote calls, add participants to conference, call backs, etc.

• Virtual fax

  • Send and receive faxes from your existing email account
  • Archive incoming and outgoing faxes electronically
  • Save time and money being eco-friendly with paperless solutions
  • Direct incoming fax documents to proper receipient

• Authorization codes

  • Allow or deny internal callers to dial outside the system
  • Accountability for charge-back calls to customers (lawyers)

• Remote Calling

  • Access telephone features and calling plans when away from your office, from any wireless or wireline phone
  • Generate calls dialing from web portal – present your office caller id to your caller when dialing from another phone
  • Use it as a calling card service to bill work related calls to your office

• Toll-free numbers

  • Look bigger
  • Choose your vanity number, attract business
  • Very low per minute rates
  • 800-flowers spent $2 million in cash to buy a business with $7 million in debt. that means they spent $9 million on a phone number. but look at what it's done for them.

• Call Waiting Manager

  • Manage incoming calls while on another call
  • Send to voice mail, place the caller on hold or block the call
  • View caller id for an incoming call while on another call

• Hunt group

  • Distribute calls from a single telephone number to a group of several phone lines
  • Select various types of ring patterns (ascending, descending, sequential, round robin, etc.)

• Call Parking

  • Park and retrieve calls using a feature softkey
  • Retrieval of calls by dialing parked call extension from any phone
  • Multi-call park for use simultaneously amongst company employees (not just a single call park)

• Call Screening

  • Privacy guard and anonymous call rejection
  • Block calls by phone number or area code
  • Treat incoming calls by phone number (forward to voice mail, virtual ring, mobile number, etc.)

• Call Transfer

  • Transfer a call to another extension, voice mail or an external number (local or international)
  • Generate an announced call transfer or a blind call transfer

• Remote access to call forward

  • Remotely set, change or cancel your forwarded destination number
  • Access this feature by dialing a telephone number or through web portal

• Front desk – Console assistant

  • Pc based virtual switchboard
  • Point-and-click and drag-and-drop call transferring
  • Blind, announced or supervised transfer to any internal extension or external number
  • Camp-on: place call to queue and call will ring when the extension becomes available
  • Show presence status for all phones within your office or partition

• Mobile App

  • Make local and long distance calls from your mobile as if you were calling from your desk
  • Keep your cell phone number private
  • Reduce your international rates and still bill your office

• Monitor, Coach and Barge-In

  • Monitor your call center agents or any other employee
  • Listen to calls in real time without the agent knowing
  • Or coach your agent without the customer knowing