Forward a Call When Your Number or Extension is Dialed

Call Forward helps you forward a call when your number or extension is dialed to another phone number.

There are several options for Call Forward and they all apply on different, specific scenarios:

  • Forward Busy: Forward Busy will forward to the configured user or device if the dialed device is busy. It is possible to specify multiple forwards on busy to cover the case where the device forwarded to is also busy. This configuration is accomplished by adding multiple strings to the “Forward To” field, separated by spaces. In the case of forwarding to a user, having more than one forward will not apply.

  • Forward No Answer: When enabled, Forward No Answer will forward to the specified user or device if user’s no-answer time-out expires. It is also possible to specify multiple forwards for this feature, as described in section Forward Busy.

  • Forward Always: When Forward Always is enabled on the Subscriber, the Callee's device(s) will not ring and the call will automatically be forwarded to the specified user or device.The same configuration and rules as described in section Forward Busy apply here.