CRM Integration

Get your communications into the apps your team use most.

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Salesforce is the world's leading CRM software and enterprise cloud ecosystem. The Salesforce Customer Success Platform can help your business grow into a more streamlined, effective and efficient organisation across sales, service, marketing and more. 

 Ask for Bundles options including:

  • Advanced PBX User Unlimited: with all PBX and Call Center features, and unlimited LD calling
  • Advanced Contact Center Reporting: our real-time wallboard and reporting tool with KPIs and thresholds warnings
  • SoftPhone with Salesforce integration: top of the line desktop softphone integrated with Salesforce
 
Bria for Salesforce® includes features specifically designed for sales and service users in small, medium and enterprise businesses. Users can also enjoy the flexibility of interacting with non-Salesforce users via IM, Calling and Presence. Most importantly, users can improve sales and customer satisfaction while gleaning insight for improved business best practices and efficiencies.
 
 
Plans Starting at $17.99/users/mo
 
 
Get Your Free CRM integration QUOTE
 
Carrier grade next generation softphone for your Mac or PC. Allows voice and video calls and private instant messaging.
Installed over Salesforce application for complete integration.
 

  • High-Quality Voice and Video Calling
  • Instant Messaging
  • Set your presence status so contacts know how and when to get a hold of you best
  • Share your presentations or initiate a demo with a click of a button
  • Schedule private virtual meeting rooms
  • Sharing sessions are encrypted with advanced security features via HTTPS
  • Reporting Portal for administrators to view number and names of participants, sessions initiated
  • Enhanced Contact Management
  • In-Call and Post-Call Actions
  • Activity Rollups
  • Salesforce Sidebar and Sales/Service Console Support
  • Reports and Dashboards
 
 
Bria for Salesforce® includes features specifically designed for sales and service users in small, medium and enterprise businesses. Users can also enjoy the flexibility of interacting with non-Salesforce users via IM, Calling and Presence. Most importantly, users can improve sales and customer satisfaction while gleaning insight for improved business best practices and efficiencies.
 
 
Plans Starting at $17.99/users/mo
 
 
Get Your Free CRM integration QUOTE
 
Carrier grade next generation softphone for your Mac or PC. Allows voice and video calls and private instant messaging.
Installed over Salesforce application for complete integration.
 

 

 
PRO

TEAM

ENTERPRISE
Users Includes 10 users Includes 20 users Includes 30 users
Click-to-dial on CRM
      
Click-to-dial on all Chrome Pages      
Pop up inbound calls      
Pop up outbound calls      
Activity History Shown in Pop up      
Automatic Call Logging to CRM      
Create New Record through Pop Up      
Add New Numbers to Existing Contact      
Call Analytics Dashboard      
Gamification Call Activity      
Easy Task Creation through Natural Language       
 Send Notification E-mails by @mentions      
 E-mail Template integration      
Assign Follow Up Tasks to Team Members       
Support Team based Analytics       
 Relate Calls to Opportunities, Cases, Tickets      
 Create New Opportunities, Cases and Tickets      
 Match and Create on Custom CRM Module      
Custom Field Data in Popup      
Ability to update lead status on call      
 Set Call Dispositions (Categorize Call)      
Link to call Recording in CRM Log      
Enhances Analytics/Gamifications      
Leads Slipping Away Notification E-mails      
Lead SLA Reporting (Avg Response Time to New Leads)      
 Ability to Launch Online Video Meetings from Popup      
Social Profile Integration      
 Track Lead Source by Phone Number Called (Marketing ROI)