Are you managing effectively your Call Center?

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Effective, affordable call center management.

Nexogy’s suite of hosted call center features include:

NEX Call Center ACD

ACD Queues
Route incoming calls between agents and queues for the most efficient response times.

 NEX Call Center IVR

Auto Attendant / IVR
Automate call answering with a virtual auto attendant; your company appears larger to your callers.
NEX Call Center CRM

CRM Integration
Organize contact history by integrating your current CRM with your inbound call center.

 Nexogy Call Center Reoporting

Real-Time Reports
Track all incoming and outgoing calls on your network.
Nexogy Call Center Recording

Call Recording
Keep records of all phone calls to stay compliant, evaluate quality and improve agent performance.

 Nexogy Call Center Conference

Collaboration Technology
Improve collaboration with web conferencing software.
NEX Call Center Monitor

Monitor, Coach, Barge-In
Ensure consistent, high-quality customer experience by monitoring calls, coaching an agent, or simply barge-in.

 NEX Call Center Toll Free

Toll-Free Numbers
A cost-effective, easy-to-recall number so customers can contact your organization.
Nexogy Call Center International

International Numbers
Eliminate long-distance fees for callers; better maintain a local presence.

 Nexogy Call Center Click-to-Dial

Click-to-Dial
Click-to-dial an existing contact directly from Microsoft Outlook or any other Telephony Application Programming Interface (TAPI) compliant application.
Nexogy Visual Voicemai

Visual Voicemail
Voicemails are automatically transcribed to text and delivered by email; never miss a message.

    

 

 

Download Your Free Call Center Features Brochure

Nexogy’s suite of hosted call center features include:

Real-time ReportingGet your contact center in peak-working order—or set up a new contact center without the hardware and management—with Nexogy’s call center software. No longer will your customers experience busy signals, dropped calls, long wait times or poor customer service. Our administrative, call assurance, and reporting technologies help your business:

  • Achieve maximum caller satisfaction with minimal wait times by routing calls to the first available agent.
  • Monitor call quality and improve agent-training programs.
  • Maintain call logs and recordings, and remain compliant.
  • Optimize call center operations based on historical data, detailing peak hours, agent utilization and total number of calls.

Free Call Center Consultation

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