Get your contact center in peak-working order—or set up a new contact center without the hardware and management—with Nexogy’s call center software. No longer will your customers experience busy signals, dropped calls, long wait times or poor customer service. Our administrative, call assurance, and reporting technologies help your business:
- Achieve maximum caller satisfaction with minimal wait times by routing calls to the first available agent.
- Monitor call quality and improve agent-training programs.
- Maintain call logs and recordings, and remain compliant.
- Optimize call center operations based on historical data, detailing peak hours, agent utilization and total number of calls.