Gain real-time insight into call center capacity, utilization and performance with Nexogy’s reporting dashboards. Use our call logging software to track the caller’s phone number, dialed phone number, date and time, as well as caller location for all calls. Experience real-time dashboards with actionable data, including:
- Calls by call source, employee, company and client.
- Call volume.
- Repeat callers.
- Individual call details, such as duration.
- Use real-time data to monitor and optimize call center operations.