Automate call answering with a virtual auto attendant. Similar to a live agent, the system welcomes callers with a personalized message, then routes them to the agent or employee best suited to respond.
Benefits of interactive voice response (IVR) include:
- Answer high volumes of calls quickly; the system picks up calls within one ring.
- Provide always-on customer service at a low cost. Configure messages for office and after hours, to never miss a call.
- Provide automated answers to common questions (such as office hours and locations) to reduce call center congestion.
- Efficiently route calls to the best agent based on inquiry type or preferred contact.