50+ Business Phone System Features

Additional Features

Answering Rules

This is a feature which can be accessed through our web portal and it will allow you to treat your incoming calls in the way that you want. You can set up many rules here such as Call Forward All, Call Forward Busy, Simultaneous Rings, Do Not Disturb (DND, etc. You can also set up rules for specific Time Frames (see Time Frames below) so that personal business calls coming in after hours or during the weekends are sent to an answering service, your mobile or any number you would like.

Attendant / Receptionist Console

Console Assistant, receptionists and group attendants can easily manage incoming calls to a main company number or group members through their on-screen line status indicators, corporate directory, icons and menus that enable point and-click as well as drag-and-drop transferring, click-to-call capabilities, and a variety of enhanced features. Console Assistant fills an essential business need without requiring customers to invest in expensive console hardware

Auto-Attendant

Automated attendant (also called virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many Auto Attendants will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually “0". Auto Attendant will usually work with an IVR (see below) to provide caller with different options.

Busy Lamp Field

BLF or busy lamp fields show the status of other users phones (busy, ringing, available) connected to your phone system. Required is that you have this user on one of your BLFs and that your phone has BLFs in the first place. Modern IP phones use multi color LEDs to indicate the status of another phone. BLFs can also be used to call other users by pushing the BLF button

Call Block

Block unwanted callers by simply specifying their number on the block list. You can also block anonymous or unknown callers. The call gets rejected in a way that the caller would never know they are being blocked.

Call Forward

Call Forward helps you forward a call when your number or extension is dialed, to another phone number. There are several options for Call Forward and they all apply on different, specific scenarios.

Forward Always: When Forward Always is enabled on the Subscriber, the Callee's device(s) will not be rung and the call will automatically be forwarded to the specified user or device. The same configuration and rules as described in section Forward Busy apply here.
Forward Busy: Forward Busy will forward to the configured user or device if the dialed device is busy. It is possible to specify multiple forwards on busy to cover the case where the device forwarded to is also busy. This configuration is accomplished by adding multiple strings to the “Forward To” field, separated by spaces. In the case of forwarding to a user, having more than one forward will not apply.
Forward No Answer: When enabled, Forward No Answer will forward to the specified user or device if user’s no-answer time-out expires. It is also possible to specify multiple forwards for this feature, as described in section Forward Busy.

Call Hold

Place callers on Hold by simply pressing the “Hold” key on your Desk Phone or through the call indicator on the web portal when logged in. When placing a caller on hold they will immediately listen to Music on Hold you have set up either for the whole company or a personal message. This can be configured and set through the Admin Portal.

Call Reporting

Get call reports beyond a simple call history or call log. Get advanced call reporting for your Hunt Groups which will provide information that can help manage your incoming calls. These reports include Calls Waiting, Average Waiting Times, Average Hold Times, Abandoned Calls, Call Volume and much more!

Call Monitoring

The call monitoring feature allows the listener to hear both sides of a call, but not be heard by either of the other parties. By default, the call monitor is selected when a connection is made, so both the Agent (on net User) and Caller (off net caller) will be unaware of the listener. This option is very useful for supervisors or managers who would like to listen to their agents and sales people performance over the phone. It can help discover good or bad things but overall helping in ways otherwise not possible.

Call Park

The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in your company (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension, someone on another phone in your system can then dial the call park extension to retrieve the call.

Call Screening

The Caller will be prompted to record his/her name. The Callee will be notified with the Caller's name and provide the option to Answer, Direct to Voice Mail or Reject.

Call ACD Queue

Our Call Queue feature is the perfect way to manage high traffic call flows. When all lines are in use for the company or group, you can place the caller in queue until the next available agent is free instead of having the caller listen to a busy signal or sending them to voice mail. While in a queue, callers can hear music on hold or custom company announcements. We offer several different types of queues that can be used depending on business needs.

Call Recording

We offer company-wide outbound and inbound call recording. Call recording is an optional add-on service with our business phone system. With company-wide recording, any direct inward dialing (DID) number or conference line can have the capability to record calls. Calls to your toll-free or main number or calls to extensions in your company can be recorded always.

Call Transfer

Call transfers allow you to relocate an existing call, placed or received, to another extension directly from your IP phone or through the web portal. A Call Transfer can be Announced or Blind. In an announced call transfer you first place the current call on hold, call the desire party to announce the transfer and when accepted, click on transfer to transfer the call.In a Blind call transfer you simply click the transfer key on your phone (or web portal) placing the call on hold and then you dial the party you want to transfer the call to. The call was automatically y transferred without having to announce.

Call Waiting

a service whereby someone on a current call is notified of an incoming call and is able to place the first call on hold while answering the second. Call Waiting also allows you to toggle between calls in case you need to notify one caller you need to hang up. While a caller is placed on hold to answer a call waiting, music on hold is placed to the caller until the call is answered back.

Caller ID

is a telephone service that transmits a caller's number to the called party's telephone equipment during the ringing signal, or when the call is being set up but before the call is answered. At nexogy we provide an enhanced Caller ID called CNAM which will also provide a name associated with the calling telephone number.

Caller ID Block

Blocking your caller identification means preventing your name and phone number from being displayed on the receiver's screen when you make a call. By dialing *67 before a call, you will block your Caller ID for that call. Be aware that if the party you are trying to reach does not accept calls from anonymous or unknown callers, they can simply drop the call and to even send you to voicemail.Some people just want the privacy of not having their phone number or name made available to the people they are calling, and blocking caller ID can help with this.

Conference Bridge

A conference bridge is a centralized application within nexogy’s system that allows you to create a conference call where internal and external callers can dial a number (usually followed by a PIN) to join a multi-party conference. A conference bridge can usually host a large number of participants but check with your office manager to know your account’s limitations.

Do Not Disturb

Do Not Disturb automatically sends any incoming call directly to the Callee’s voice mail.

Emergency Assistance (911)

is the emergency telephone number for the North American Numbering Plan (NANP.) This number is intended for use in emergency circumstances only. Dialing "9-1-1" from any telephone will link the caller to an emergency dispatch center—called a Public-Safety Answering Point (PSAP), which can send emergency responders to the caller's location in an emergency

Find Me Follow Me

Using our web portal under Answering Rules we provide the ability for users to manage the way calls reach them from an easy-to-use browser interface available through their computer or mobile device. When someone dials your office number or extension, you choose what numbers to ring and in which order when the call goes unanswered. The typical case for a find-me strategy is to have your desk phone ring for 18 seconds (5-6 rings) and then send the call to your mobile phone.

Hunt Group

Hunt Group or “Ring Group” is an incoming call management feature that allows you to manage incoming calls for groups within your organization and the order the phones within those groups will ring. Hunt Group or Ring Group will apply the most when you want every phone in your company to ring when there is no receptionist and you have an incoming call from your toll-free or main number or when you have several internal departments such as sales, billing, support, etc and you need a specific number of phones to ring when that group is reached.

IVR-Interactive Voice Response

Interactive voice response (IVR) is a technology that allows a telephone system to interact with humans through the use of voice and DTMF tones input via the telephone keypad. With an IVR you can prompt callers to select the destination of their call based upon their requirements. You can use an IVR to filter calls based upon certain criteria like language spoken, department to reach or offer to dial an internal extension. An IVR expedites calls as it will route the call to the appropriate destination without the interaction of a live person.

Join Call (Barge-In)

The Join Call (Barge-In) feature allows a listener to join into the call, rather than just listen, as is the case with Listen Only, or speak to only one of the parties, as is such with Whisper (on net User only). Join Call allows both parties of the call to hear User joining the call.

Softphone app

We provide you with a free app for your mobile phone or tablet, iOS and Android that doubles as your office desk phone. You can make local, long distance or international calls right from the app as if you were dialing from your desk phone; you will present your office Caller ID instead of your mobile and all toll charges for long distance or international calls will be applied to your office phone and not your mobile phone. Also, once on a call from our mobile app, you can place callers on hold, transfer the call, create a conference call and even record the call, all from the simple and intuitive app on your mobile device or tablet.

Monitor/Listen Only

The Monitor/Listen Only feature allows the listener to hear both sides of a call, but not be heard by either of the other parties. By default, the Listen Only is selected when a connection is made, so both the Agent (on net User) and Caller (off net caller) will be unaware of the listener.

Music on Hold

Music on hold (MOH) is a feature that will play recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service while placed on call queues. This feature can apply to both the organization as a whole or for specific users or groups. This allows for music on hold for callers placed on hold from your billing department listen to a company message related to payment options, etc while the support team music on hold can mention online support tools on your web site. A personal music on hold is also a feature that can be configured through our web portal.

Paging Group

Broadcast an announcement to your entire team or a specific group you’ve selected. Paging is useful for making real-time announcements to a department, team or work area. Setting up a Paging Group is easy and configured remotely. This feature will assign an extension number, give it a name and then add extensions for that Paging Group.

Phone Number Porting

We will port all your numbers from your former provider into the nexogy network once the on-boarding process is completed. We use Tier1 Carriers in the US as our underlying providers to guarantee the process is smooth. Under the Federal Communications Commission's "local number portability" rules, you can switch telephone service providers for wireline, wireless or Voice over Internet Protocol and keep your existing phone number.

Seven-Digit Dialing

We provide the ability to configure a simple 7-digit dialing plan for customers who have that requirement rather than the usual 10-digit US dial plan. Certain areas across the country still do not require to dial an area code before the phone number so we have this feature angled, free of charge, for customers who have tis specific need.

Simultaneous Ring

The Simultaneous Ring feature enables multiple devices to ring at the same time when a call comes into your business number. You can have your desk phone rings simultaneously with your home office phone and your mobile. Also and very convenient, you can set “Answer Confirmation for Off-net Numbers" to ensure that a person — and not voicemail — answers simrings to a cell/landline by prompting the answering party to press 1 to accept the call. An icon to the right of this option allows you to specify a ring delay.

Time Frames

Time Frames allow you to control the scheduling of incoming personal business calls. You configure time frames using the Time Frames tab on the web portal in order to apply it to your Answering Rules profile (see Answering Rules above.) These are useful when you want to route calls depending on the time of day (business after hours) and weekends or holidays. By setting up these Time Frames incoming business calls will be treated according to the rules you have set for them.

Virtual Mailbox

This feature will create a virtual mailbox to send callers to without the need to be associated with a user, a desk phone or a phone number. A virtual mailbox can be used to send overflow calls from your call queue, a shared mailbox for your sales, support or billing department or even an option for callers reaching out your auto attendant. A virtual mailbox has no specific user associated to it so it becomes a collaboration tool you can use as a productivity tool.

Voicemail

Each VoIP extension comes with its own voicemail inbox, allowing your team to have secure access to voice messages. You can check messages from the desk phone, our mobile app or by dialing into your number. You can also check your voicemail from your User Portal. This voicemail box can be programmed to send voicemails to email, configure your personal greetings and select what to do when voicemails are delivered (keep, delete, etc.)

Voicemail to Email

This is a voicemail feature that will send voicemails left on your phone number as an email attachment containing a sound file. To listen to a voicemail users do not need to call or access any device, simply press on the file to play the messages on your preferred device, computer, mobile phone or tablet. Use the voicemail to email feature to archive all voicemails for compliance or simply to eep records of your transactions.

Whisper

The whisper feature allows the whisperer to speak only to the Agent (on net User). The Caller (off net caller) is not able to hear the whisperer.

50+ Business Phone System Features

Core Features

Additional Features

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