Get the same sophisticated features of a larger system in one streamlined business communication solution.
schedule demoview catalogCall Forward helps you forward a call when your number or extension is dialed, to another phone number. There are several options for Call Forward and they all apply on different, specific scenarios.
Get call reports beyond a simple call history or call log. Get advanced call reporting for your Hunt Groups which will provide information that can help manage your incoming calls. These reports include Calls Waiting, Average Waiting Times, Average Hold Times, Abandoned Calls, Call Volume and much more!
The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in your company (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension, someone on another phone in your system can then dial the call park extension to retrieve the call.
Our Call Queue feature is the perfect way to manage high traffic call flows. When all lines are in use for the company or group, you can place the caller in queue until the next available agent is free instead of having the caller listen to a busy signal or sending them to voice mail. While in a queue, callers can hear music on hold or custom company announcements. We offer several different types of queues that can be used depending on business needs.
Call transfers allow you to relocate an existing call, placed or received, to another extension directly from your IP phone or through the web portal. A Call Transfer can be Announced or Blind. In an announced call transfer you first place the current call on hold, call the desire party to announce the transfer and when accepted, click on transfer to transfer the call.In a Blind call transfer you simply click the transfer key on your phone (or web portal) placing the call on hold and then you dial the party you want to transfer the call to. The call was automatically y transferred without having to announce.
is a telephone service that transmits a caller's number to the called party's telephone equipment during the ringing signal, or when the call is being set up but before the call is answered. At nexogy we provide an enhanced Caller ID called CNAM which will also provide a name associated with the calling telephone number.
A conference bridge is a centralized application within nexogy’s system that allows you to create a conference call where internal and external callers can dial a number (usually followed by a PIN) to join a multi-party conference. A conference bridge can usually host a large number of participants but check with your office manager to know your account’s limitations.
is the emergency telephone number for the North American Numbering Plan (NANP.) This number is intended for use in emergency circumstances only. Dialing "9-1-1" from any telephone will link the caller to an emergency dispatch center—called a Public-Safety Answering Point (PSAP), which can send emergency responders to the caller's location in an emergency
Hunt Group or “Ring Group” is an incoming call management feature that allows you to manage incoming calls for groups within your organization and the order the phones within those groups will ring. Hunt Group or Ring Group will apply the most when you want every phone in your company to ring when there is no receptionist and you have an incoming call from your toll-free or main number or when you have several internal departments such as sales, billing, support, etc and you need a specific number of phones to ring when that group is reached.
The Join Call (Barge-In) feature allows a listener to join into the call, rather than just listen, as is the case with Listen Only, or speak to only one of the parties, as is such with Whisper (on net User only). Join Call allows both parties of the call to hear User joining the call.
The Monitor/Listen Only feature allows the listener to hear both sides of a call, but not be heard by either of the other parties. By default, the Listen Only is selected when a connection is made, so both the Agent (on net User) and Caller (off net caller) will be unaware of the listener.
Broadcast an announcement to your entire team or a specific group you’ve selected. Paging is useful for making real-time announcements to a department, team or work area. Setting up a Paging Group is easy and configured remotely. This feature will assign an extension number, give it a name and then add extensions for that Paging Group.
We provide the ability to configure a simple 7-digit dialing plan for customers who have that requirement rather than the usual 10-digit US dial plan. Certain areas across the country still do not require to dial an area code before the phone number so we have this feature angled, free of charge, for customers who have tis specific need.
Time Frames allow you to control the scheduling of incoming personal business calls. You configure time frames using the Time Frames tab on the web portal in order to apply it to your Answering Rules profile (see Answering Rules above.) These are useful when you want to route calls depending on the time of day (business after hours) and weekends or holidays. By setting up these Time Frames incoming business calls will be treated according to the rules you have set for them.
Each VoIP extension comes with its own voicemail inbox, allowing your team to have secure access to voice messages. You can check messages from the desk phone, our mobile app or by dialing into your number. You can also check your voicemail from your User Portal. This voicemail box can be programmed to send voicemails to email, configure your personal greetings and select what to do when voicemails are delivered (keep, delete, etc.)
The whisper feature allows the whisperer to speak only to the Agent (on net User). The Caller (off net caller) is not able to hear the whisperer.