Nexogy is on the frontlines of cloud communications as a carrier-grade network solutions provider in a rapidly changing environment.
Gartner recently released new projections based on its sales analysis by technology suppliers and predicts an annual increase of almost 9% in global tech spending, estimated to hit $4.2 trillion by the end of 2021.
Spending on cloud computing and other tech services like Unified Communications is forecast to hit almost $1.2 trillion this year as businesses look to gain the edge over the competition.
In addition, Gartner notes that investment in cloud-based solutions and other infrastructure could outpace software applications by the end of 2021, for the first time in many years.
Banks, for example, are on-track, investing at least one-tenth of their annual revenues into IT.
Nexogy can validate Gartner’s findings through its work in many sectors such as financial institutions, the service industry, healthcare, and non-profit.
Check out these four case studies that show just how valuable cloud-based solutions are to a variety of domains.
1. A bank in need of solutions
We have been partnered with many local community banks throughout Texas and Florida.
One regional bank, in particular, has been a client for over ten years. Here’s how we helped.
The bank needed a unified fiber-optic network to connect its eight branches and redundancy protocols to secure its growing operations.
Our team implemented a Fiber optics network and SIP trunking for the bank’s on-premise PBX.
We consolidated voice & data services for all branches, and streamlined billing into one easy-to-read statement.
They continued their work by routing a multicarrier fiber optic network at the main headquarters through separate building access points to establish redundancy by routing one carrier to a colocation housing a mirror image PBX and network equipment.
Customers could now call into one phone system and reach the appropriate branch, playing a significant role in business continuity and customer experience.
The bank’s safety protocols could now be modernized and full redundancy was established with a seamless auto failover via BGP and OSPF protocols.
Yes, that IHOP – the nationwide restaurant chain.
They needed a solution for the increasing call traffic for to-go orders.
Nexogy was able to create a call center environment for each store, providing an auto-attendant with professional greetings and hold music.
The team also implemented a Centralized IDR and remote agent system, placing the calls in a queue and avoiding busy signals.
In addition, nexogy’s team met the owner's telecom budget per restaurant and offered call reports for them to monitor and analyze efficiencies.
The customer experience was greatly-improved, but that’s not all.
The integrated data repository enabled the IHOP franchise owner to add restaurants to the same account and simplify all services under one provider and bill.
The new music on-hold, centralized billing, real-time call reporting, statistics, and even call flow management, were excellent IT investments to save time and increase productivity.
3. Healthcare provider
Another client is a nationwide healthcare provider that specializes in employee health clinics for Fortune 500 corporate campuses.
They needed a complete cloud communications system to support their physical clinics and to ramp up their telemedicine and remote medical support services.
The team created a dedicated call center, updated their nationwide telco system and network, and tailored a comprehensive UCaaS platform to support physical devices, mobile solutions, and cloud-based applications.
As the client continues to adapt and grow in the new work-from-home professional arena, their communications infrastructure is steadily growing with them thanks to the innovative approach by the Digerati team.
4. United Way
United way is a volunteer-driven organization dedicated to improving the quality of life for all the people in our community.
This non-profit needed to revamp its entire legacy phone system to serve the people better and increase accountability measures.
211 call center traffic has dramatically increased over the past couple of years, forcing the non-profit to invest in its IT infrastructure.
We installed a fully-featured cloud-based ACD solution for the 211 call center as well as a hosted phone solution for all the other employees & locations.
They also installed fiber optics to support the phones and internet traffic at the main location.
Through the benefit of having a cloud-based system, they now have the ability to continue to work in an emergency situation.
The local United Way is included in the first responder’s team when the Local County Emergency Operations center activates in the event of a hurricane. Nexogy was able to provide the required fast, reliable, and affordable communications technology to support people in times of need.
The Nexogy team provides the critical infrastructure for - to successfully accomplish its mission and provide community services.
The Bottom Line
Nexogy profitably serves over 28,000 business users on its platform while increasing customer adoption in diverse industries.
As corporations, businesses, and organizations continue to invest in their IT infrastructure, nexogy will continue to prove itself as an economic and disciplined cloud-based solutions provider.
Its robust platform for growth, combined with its clean and clear fundamentals, growth plan,, and seasoned leadership team, are sure to increase shareholder value as it matures into a new phase of growth.