How nexogy Handled the Latest DDoS Attack & What You Need to Know

Although we wish they would not occur and we work hard to prevent them, outages are going to happen.    

The difference is how we respond.

On September 15, 2021, there was a DDoS attack against VoIP providers that caused a national outage.

Unfortunately, VoIP providers are prime targets for hackers since they are routed over the internet and require servers and endpoints to be publicly accessible.

What puts websites at risk for attacks?

There are two major factors that play into your website’s vulnerability to attacks.

1. Cheap hosting

The problem with hosting cheaply is that the provider will need to have a large volume of clients on the same server.

That means, if any of the sites is attacked, all the other sites on the same server are vulnerable.

The other issue with cheap hosting is the inadequacy of the support that’s available – or not available.

To keep costs low, they save on support to ensure they make a profit.

The lesson here is that, for the sake of the business, it’s worth paying more for quality  hosting.

2. Lack of preparation

Being prepared will keep the suffering at a minimum if an attack were to come.

Taking security precautions will decrease the chances of the website being down for a long period of time.

DDoS attacks can cause big problems

The effects of a DDoS attack are serious. Let’s take a closer look at what they entail.

  • Website interruption. This can affect your business in multiple ways, including tarnishing your reputation, harming your SEO, and having a negative impact on search rankings.
  • Hosting and server problems. If attacks are happening regularly and you don’t have a plan in place, it could cause headaches with your hosting provider.
  • Your website is more vulnerable. When all of your resources are tied up in getting your site back up and running, your security systems may be non-functional, as well. This makes it easier for hackers to get to your site by a back door.
  • You lose money and time. When your website experiences a DDoS attack, if you aren’t prepared, you could have to rebuild the entire site, not to mention the negative impact on the performance of your business.

nexogy’s response to September’s incident

We’re proud of how we responded to this national outage.

We give credit to our team for going above and beyond to help our customers and Partners.  

For example, we stepped in and provided temporary toll-free or DIDs to some customers so they could receive inbound calls during the DDoS attack on our upstream provider.

We made good communication a priority and we’ve received very positive responses from our Partners on how we communicated during this crisis.  

There’s always room for improvement, so we’ll be examining how we handled every aspect of this outage and how we can do better in the future.

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