We may be seeing an end to annoying, often fraudulent robocalls.
While the rate of these spam/scam calls has risen in recent years, there’s a new protocol that is making it much harder for nefarious people to get through to you or your customers.
The answer is STIR/SHAKEN.
We’re going to take a closer look at robocalls, how STIR/SHAKEN solves the problem, and why it’s a great thing that Digerati, T3 Communications, and nexogy have teamed up to bring you the most reliable solution.
Here’s what you need to know.
The Rise of the Robots
But, robocalls have become a real problem, especially for vulnerable groups such as the elderly, the uneducated, and those who speak English as a second language.
It’s estimated that between, 2 and 3 billion robocalls harass Americans every single month. That’s roughly 8 calls per person in the U.S.
And the numbers continue to go up, with scammers claiming they’re calling from the IRS, credit card companies, your bank, or the social security administration.
The people behind the robocalls are sophisticated enough to change their tactics as soon as the general public starts to catch on to their scams.
Here’s an example: When people started figuring out that unknown numbers were likely to be fraudulent, they stopped answering their phones. The ne’er do wells then started to use technology that masked their numbers with an area code that was local to the person they were calling, making people much more likely to pick up.
The toll is great. According to, Statista, between the years of 2014 and 2020, scam robocalls caused a loss of 19.7 billion U.S. dollars.
BUT, thanks to the regulation and enforcement of the FCC, Digerati, through subsidiaries T3 Communications and nexogy, has an answer – a way to combat the bad guys. We’re up to date on the FCC’s requirements and we’re ready to roll them out.
What is STIR/SHAKEN and How Does it Work?
While robocalls have continued to wreak havoc, there’s finally a solution: STIR/SHAKEN.
Bandwidth describes this technology as, “a framework designed to reduce fraudulent robocalls and illegal phone number spoofing.”
STIR stands for Secure Telephony Identity Revisited, and the letters in SHAKEN stand for Secure Handling of Asserted Information using ToKENs.
How STIR/SHAKEN Functions
It’s all about attestation.
This means that, in a STIR/SHAKEN call, the service provider the call is coming from affirms their relationship with the caller and vouches for their right to use the number.
This graphic provided by Bandwidth provides a great visual representation of the process:
Thanks to SHAKEN, every phone has a certificate of authenticity. You can think of it like a digital signature, which is the same security measure that keeps your credit card secure when you shop online.
SHAKEN’s protocol ensures that robocallers with harmful intent can’t mimic whatever phone numbers they want to.
Why is STIR/SHAKEN Good For Customers and Partners?
According to Consumer Reports, 70% of Americans don’t answer calls from numbers they don’t know.
This has huge implications for businesses of all sizes and types.
Consider this example: You’re a cable provider and a regular part of your business is sending crews out in trucks across your service area to do installations and repairs. The normal protocol is to call to confirm the appointment or to call on the way to the customer’s home.
But your customer doesn’t answer their phone because the call is coming from an unknown number. Your crew shows up at a home and no one’s there.
Each time this happens to a utility company, cable company, etc., it can cost upwards of $150.
And what about healthcare? Missed appointments and the resulting delayed treatment can cost a lot more than any financial figure.
STIR/SHAKEN is the solution that’s reducing the number of fraudulent calls across the board. People can begin to trust answering the phone again and everyone benefits.
A Powerful Partnership Solution
Digerati, Inc., through subsidiaries T3 Communications and nexogy, is ready to deliver the new protocol across its entire network, for the benefit of all their customers. The result is that all T3’s and nexogy’s customers are automatically in compliance with the FCC’s latest regulations.
STIR/SHAKEN is a Robocall Game-Changer
Robocallers have long been a thorn in the side of businesses. They are not only annoying and disruptive to customers, but they can be damaging as well.
STIR/SHAKEN offers a suite of features designed specifically for businesses who are tired of being interrupted by unwanted calls from telemarketers or other robocallers. With this new partnership, all three companies can offer their customers peace of mind knowing they have the best possible defense against these nuisance phone calls and texts.
With STIR/SHAKEN, we offer phone call authentication that prevents robocalls from ever reaching your business line or being routed through our network.
Want to learn more about what this means for you and/or your customers?