Think You Need a New Business Phone Service? Answer These 8 Questions

How’s your current phone system working out for you?

Even if you’re thinking it might be time for an upgrade, you probably have some questions.

Will it make a difference? Is it something that’s necessary for my business to grow? Is it worth the effort? Where do I even begin?

Here are some qualifiers that can help you know for sure if you’re ready for a business phone service upgrade.

If you answer “yes” to a majority of these questions, you’re in the upgrade sweet spot.

1. Is your current business phone setup costing you too much?

There are a lot of expenses wrapped up with having a traditional phone system. Switching to VoIP will save you money on equipment maintenance and repair, new phone extensions, skilled technicians, and calling overseas.

You can save at least 30% on what you’re currently paying by making the switch to a cloud-based system.

2. Is your system outdated?

If your phone system was around at the same time as T-Rex, it’s a pretty safe bet that you’re ready for an upgrade.

Even if it seems to be working fine right now, the longer time goes on, replacement parts will be harder to find and likely more expensive. Not to mention trying to locate a tech who knows how to work on older equipment.

Plus, you’ll have a hard time integrating new technologies into a dated system.

If this is where you are, save yourself some frustration and upgrade your business phone service.

3. Can your business phone service keep up with your growth?

It’s an awesome feeling when your business starts to take off.

But expansion and possible new locations mean new phone lines. And that’s not only costly, but it’s also complicated. These are not the kind of growing pains you want to deal with.

With a VoIP phone, you have the ability to add new phone lines with a couple of clicks.

4. Do you need a business phone service with more features?

If you’re thinking, Features? What features? I just need to be able to answer the phone when it rings and make calls.”

Contrary to popular belief, it’s not just about what you do ON the phone. There’s a whole lot more going on AROUND the phone call.

It also involves:

  • How long callers have to wait before their call is answered.
  • The way in which calls get directed to the right person.
  • Call quality.
  • How voicemails are managed.

Efficiency always matters, but it becomes even more vital as your business grows.

5. Do outages negatively affect your work/your customers?

Can your customers get in touch with you when your phone system is on the fritz? Are your employees able to keep up their same pace of work?

Because customers who can’t get you when they need you probably won’t want to “get” you at all. And when work comes to a halt, so do your sales. That’s not good.

Add to that having to pay expensive repair costs for damaged hardware and you’re looking at a pretty costly outage.

And remember, you can’t put a price on your reputation that can also suffer.

Let’s take a quick look at how a cloud-based business phone system can help you avoid these problems:

  • The lines run through the internet, so no flood, earthquake, hurricane, or outdated hardware won’t cause a hiccup in your service.
  • If your service was to be interrupted, you can forward calls to a different number so you don’t miss out on important communications.
  • Any problems with your system can be fixed remotely and without expensive repair costs.

6. Is your business phone service secure?

No matter what type of business you have or how large or small it is, privacy and security should be a primary concern.

Your “old school,” “traditional” phone lines are vulnerable to interception. That’s not a very good selling point.

On the other hand, most VoIP business phone services are covered by military-grade security to ensure that sensitive information never falls into nefarious hands.

7. Are your call reliability and quality suffering?

Your customers will not be impressed when they’re talking with you and their calls get dropped. Or there’s static interference.

Repeating yourself or asking your customer to repeat themselves gets old really quickly.

Needless to say, if it’s important to you (as it should be) that your business communications are reliable and free of frustrating impediments.

8. Is your system working for remote workers?

Currently, many businesses employ a large number of remote workers. And there are many benefits to the arrangement – for the employees and you, as the business owner.

But if you’ve resisted employing remote workers because your phone system can’t handle it, then a cloud-based business phone system can open up a whole new world of growth opportunities.

Are You Ready for a Better Business Phone Service?

Do you need a phone service that provides flexibility, reliability, and cost-effectiveness? Maybe it's time to take advantage of the cloud. Nexogy has been in business since 1992. We provide services for businesses with remote teams, small or large offices, and everything in between!

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