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If you’ve had the job of looking for a business phone service, you’ve likely heard the word “softphone.”
Maybe you’ve seen/heard the word but you’re not quite sure what it is, what it does, and if using it can make your business better.
Here’s what you need to know.
A Softphone Is A Software-Based Phone
A softphone is an app you can install on your phone or your computer that uses the internet to make calls. Because of this, it’s crucial that you have a good internet connection!
They’re easy to use and work just like a normal phone.
But how?
First, it begins with great internet service, but let’s look at a few additional things that are necessary to use a softphone.
What’s Required?
The great news is that you very likely already have everything you need.
You can use the softphone app with a desktop or laptop computer, a smartphone, or a tablet.
The ability to use the softphone application on a mobile device offers the flexibility for team members to work from anywhere – while retaining all the functionality of a traditional corporate phone system.
You can make and receive calls just like you would when you’re sitting at your desk.
But, the MOST important thing that you must have for a softphone to truly work for you is a stable internet connection. You will not get the most benefit from this tool without a good connection.
Keep in mind, your call quality will only be as good as the quality of your connection. In most cases, a wifi connection will provide you with enough bandwidth for a great calling experience
What Are The Features?
- You can use your office phone number and extension. (Your personal number remains personal.)
- Chat
- Transfer calls
- Custom caller IDs
- Conference calls
- Voicemail
- Text messaging
- Call recording
What Are The Benefits Of A Softphone?
- No more bulky equipment. Really, at the bare minimum, you need a smartphone and a stable wifi connection.
- You don’t need to have a dedicated line. You can separate your personal number from the work line and still only have one device.
- You can be plugged in anywhere, at any time.
Ready To Find Out More?
For more information, go to support@nexogy.com. You’ll find out how a softphone can help you take your business out of the office and on the go – with you, wherever, whenever.
