What Is A Softphone?

If you’ve had the job of looking for a business phone service, you’ve likely heard the word “softphone.”

Maybe you’ve seen/heard the word but you’re not quite sure what it is, what it does, and if using it can make your business better.

Here’s what you need to know.

A Softphone Is A Software-Based Phone

A softphone is an app you can install on your phone or your computer that uses the internet to make calls. Because of this, it’s crucial that you have a good internet connection!

They’re easy to use and work just like a normal phone.

But how?

First, it begins with great internet service, but let’s look at a few additional things that are necessary to use a softphone.

What’s Required?

The great news is that you very likely already have everything you need.

You can use the softphone app with a desktop or laptop computer, a smartphone, or a tablet.

The ability to use the softphone application on a mobile device offers the flexibility for team members to work from anywhere – while retaining all the functionality of a traditional corporate phone system.

You can make and receive calls just like you would when you’re sitting at your desk.

But, the MOST important thing that you must have for a softphone to truly work for you is a stable internet connection. You will not get the most benefit from this tool without a good connection.

Keep in mind, your call quality will only be as good as the quality of your connection. In most cases, a wifi connection will provide you with enough bandwidth for a great calling experience

What Are The Features?

  • You can use your office phone number and extension. (Your personal number remains personal.)
  • Chat
  • Transfer calls
  • Custom caller IDs
  • Conference calls
  • Voicemail
  • Text messaging
  • Call recording

What Are The Benefits Of A Softphone?

  1. No more bulky equipment. Really, at the bare minimum, you need a smartphone and a stable wifi connection.
  2. You don’t need to have a dedicated line. You can separate your personal number from the work line and still only have one device.
  3. You can be plugged in anywhere, at any time.

Ready To Find Out More?

For more information, go to support@nexogy.com. You’ll find out how a softphone can help you take your business out of the office and on the go – with you, wherever, whenever.

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