Omnichannel

All Interaction Channels. One Solution.

Take your customer's experience and your business operations to a new level.

A True All-In-One Platform

 

Omnichannel Contact Center is the core of a customer contact center software solution. This advanced platform can bring together all your customer interactions, through the communication channel each customer prefers.

 

It includes all the tools needed for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to innovative omnichannel chatbots and speech analytics, all empowered by artificial intelligence
 

Channels

 

Let your customers contact your business on the channel they prefer.
 

Deliver a personalized and uniform customer contact across multiple channels and make it profitable.

Key Features

Discover the key features that make it possible

Omnichannel Distribution

 

 

Improve your operation results by distributing
customer interactions intelligently to the agents most qualified to respond successfully.
Independently of which channel your customers choose, configure your distribution rules to fit your business strategies. Powerful algorithms allow you to factor in the customer’s individual contact history and all of your business system data to achieve the most personalized and eficient response on every contact.

Unique Interaction Queue

 

 

nexogy provides agents with a unified
omnichannel and collaborative interaction
queue for responding to calls, chats, email, and customer contacts made on WhatsApp, Facebook, Twitter, and Instagram. It ensures you have a centralized unique point of access for all customer communications.

 

Automated Dialing

 

Advanced functionalities will ensure agents spend more time talking and interacting with customers than trying to reach them.
Increase actual talk time by 300% with predictive dialing, call progress analysis and answering machine detection. nexogy’s predictive algorithms find the perfect equilibrium between dialing frequency and agent availability, maximizing time spent with customers and minimizing lost calls.

Automation

 

 

Streamline customer service support processes and increase eficiency by automating repetitive tasks. Easily configure rules for prioritization, categorization and distribution of tickets according to type of case, customer profile or language used, among others. Automate responses when tickets are created, closed, or conditions change.

Intelligent Self-Service

 

TIntelligent and eficient 24/7 self-service
capabilities provide your customers a
personalized service with no wait times. nexogy makes it easy to implement IVR applications that support process automation and systems integration.
Take your customer self-service functions to the next level with chatbots and virtual assistants powered by natural voice response and automated speech recognition delivering a
differentiated customer experience while freeing agents for more complex, high-value tasks.

Reporting and Analysis 

 

Build your business intelligence using a report
generation tool that gives you a deep view of
individual channels or combined with other
data streams.


Omnichannel Contact Center helps you successfully manage operations with productivity indicators updated in real time so
you increase efficiencies and meet service level requirements.

Supervision & Collaboration

 

Achieve your service goals across all channels of communication. Increase your contact center’s productivity and provide agents with support when needed. Omnichannel Contact Center includes a powerful multi-channel supervision tool with advanced monitoring and collaboration functions that deliver minute-by-minute operational control.

Intelligent Self-Service

 

TIntelligent and eficient 24/7 self-service
capabilities provide your customers a
personalized service with no wait times. nexogy makes it easy to implement IVR applications that support process automation and systems integration.
Take your customer self-service functions to the next level with chatbots and virtual assistants powered by natural voice response and automated speech recognition delivering a
differentiated customer experience while freeing agents for more complex, high-value tasks.

Reporting and Analysis 

 

Build your business intelligence using a report
generation tool that gives you a deep view of
individual channels or combined with other
data streams.


Omnichannel Contact Center helps you successfully manage operations with productivity indicators updated in real time so
you increase efficiencies and meet service level requirements.

Supervision & Collaboration

 

Achieve your service goals across all channels of communication. Increase your contact center’s productivity and provide agents with support when needed. Omnichannel Contact Center includes a powerful multi-channel supervision tool with advanced monitoring and collaboration functions that deliver minute-by-minute operational control.

Contact Us
Our Address

2121 Ponce de leon Blvd,
Suite 200, Coral Gables, 
Miami, FL 33134

Tech Support

1 (866) NEXOGY 1  

(24/7) Assistance

support@nexogy.com

Partners Concierge Line

1 (866) NEXOGY 6

Installer Hotline

1 (844) 552 6260

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