Increase customer happiness by building the best experiences with every interaction
The Shortcut to Happy Customers!
Give your customers the convenience of contacting your company through their preferred channel, be it telephone, chat, mail, Facebook, Whatsapp or any other.
Your challenge will be to provide exceptional attention, every time they need it, and solve their requirements quickly while exceeding their expectations.
Transform this challenge into the opportunity to maximize your Customer Lifecycle Value with nexogy's Help Desk - a modern, simple & functional platform specialized in omnichannel customer service
Portals & Knowledge Base
Provide your agents with tools to improve
customer service while reducing costs.
Easily design and customize complete
service portals to solve service tickets and
display the issue resolution progress. Create
content, organize it, categorize it, and make
it available both to your customers and
Ensure a simple and dynamic ticket management. inConcert provides a collaborative and multilingual environment for ticket management, easy escalation, knowledge base access, canned responses, prioritization,ticket merging, and many more features aimed at productivity and efficiency in the rapid resolution of cases.
Empower your customers with intelligent
self-service strategies. Omnichannel chatbots
and virtual assistants powered by
natural language understanding and
speech recognition will assist your customers
24 hours a day while freeing your agents
for tasks of greater complexity and value
Streamline customer service support processes and increase eficiency by automating repetitive tasks. Easily configure rules for prioritization, categorization and distribution of tickets according to type of case, customer profile or language used, among others. Automate responses when tickets are created, closed, or conditions change.
Take customer service to a new level with
omnichannel chatbots and virtual assistants
- powered by Natural Language
Understanding and Machine Learning.
Benefit from intelligent interaction analysis
which allows you to detect problems and
deviations from service policy compliance.
Ensure quality throughout your client's
journey with specialized auditing tools,
enhanced with intelligent
analysis of interactions.
You can detect deviations quickly and
economically. Even better, you will identify
not only how to improve the service,
but also how to make it more profitable.
nexogy records every interaction, through
digital channels and telephone calls, which
are extremely useful for future claims,
complaints or quality control purposes.
The recordings are associated with
each ticket and customer profile.
With nexogy's Help Desk platform you can
add a native workforce management tool to
avoid idle agents when demand is low,
or not having enough agents
when demand is high.