Help Desk

Increase customer happiness by building the best experiences with every interaction 

The Shortcut to Happy Customers!

 

Give your customers the convenience of contacting your company through their preferred channel, be it telephone, chat, mail, Facebook, Whatsapp or any other.

 

Your challenge will be to provide exceptional attention, every time they need it, and solve their requirements quickly while exceeding their expectations.

Transform this challenge into the opportunity to maximize your Customer Lifecycle Value with nexogy's Help Desk - a modern, simple & functional platform specialized in omnichannel customer service

Key Features

Portals & Knowledge Base

 

 

Provide your agents with tools to improve
customer service while reducing costs.
Easily design and customize complete
service portals to solve service tickets and
display the issue resolution progress. Create
content, organize it, categorize it, and make
it available both to your customers and
service representatives.

Ticket Management

 

 

Ensure a simple and dynamic ticket management. inConcert provides a collaborative and multilingual environment for ticket management, easy escalation, knowledge base access, canned responses, prioritization,ticket merging, and many more features aimed at productivity and efficiency in the rapid resolution of cases.

Inteligent Self-Service

 

Empower your customers with intelligent
self-service strategies. Omnichannel chatbots
and virtual assistants powered by
natural language understanding and
speech recognition will assist your customers
24 hours a day while freeing your agents
for tasks of greater complexity and value

Automation

 

 

Streamline customer service support processes and increase eficiency by automating repetitive tasks. Easily configure rules for prioritization, categorization and distribution of tickets according to type of case, customer profile or language used, among others. Automate responses when tickets are created, closed, or conditions change.

Artificial Intelligence

 

Take customer service to a new level with
omnichannel chatbots and virtual assistants
- powered by Natural Language
Understanding and Machine Learning.
Benefit from intelligent interaction analysis
which allows you to detect problems and
deviations from service policy compliance.

Quality

 

Ensure quality throughout your client's
journey with specialized auditing tools,
enhanced with intelligent
analysis of interactions.
You can detect deviations quickly and
economically. Even better, you will identify
not only how to improve the service,
but also how to make it more profitable.

 

Integrated Recording

 

nexogy records every interaction, through
digital channels and telephone calls, which
are extremely useful for future claims,
complaints or quality control purposes.
The recordings are associated with
each ticket and customer profile.

Workforce Optimization

 

 

With nexogy's Help Desk platform you can
add a native workforce management tool to
avoid idle agents when demand is low,
or not having enough agents
when demand is high.

Contact Us
Our Address

2121 Ponce de leon Blvd,
Suite 200, Coral Gables, 
Miami, FL 33134

Tech Support

1 (866) NEXOGY 1  

(24/7) Assistance

support@nexogy.com

Partners Concierge Line

1 (866) NEXOGY 6

Installer Hotline

1 (844) 552 6260

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