Never miss a client call again...
Whether you have a receptionist on staff or prefer an auto-attendant, with Nexogy you can:
Respond faster to customer inquiries for improved customer service
Route inbound calls to the right person within your organization
Automatically route calls to your mobile, or to another person if you are unable to answer.
Customize Music On-Hold and company announcements
Add Toll-Free Numbers
50+ Business Phone System Features
Enjoy our FREE softphone app
With nexogy Officeline you can make
High-quality phone calls
It works over the 4G LTE or wifi, so you don’t have to worry about quality.
Communicate from your smartphone and get all of the features of your phone system on the go, including call forwarding, transfer, on hold, and do-not-disturb settings.
This is a feature which can be accessed through our web portal and it will allow you to treat your incoming calls in the way that you want. You can set up many rules here such as Call Forward All, Call Forward Busy, Simultaneous Rings, Do Not Disturb (DND, etc. You can also set up rules for specific Time Frames (see Time Frames below) so that personal business calls coming in after hours or during the weekends are sent to an answering service, your mobile or any number you would like.
Attendant / Receptionist Console
Busy Lamp Field
BLF or busy lamp fields show the status of other users phones (busy, ringing, available) connected to your phone system. Required is that you have this user on one of your BLFs and that your phone has BLFs in the first place. Modern IP phones use multi color LEDs to indicate the status of another phone. BLFs can also be used to call other users by pushing the BLF button
Place callers on Hold by simply pressing the “Hold” key on your Desk Phone or through the call indicator on the web portal when logged in. When placing a caller on hold they will immediately listen to Music on Hold you have set up either for the whole company or a personal message. This can be configured and set through the Admin Portal.
Get call reports beyond a simple call history or call log. Get advanced call reporting for your Hunt Groups which will provide information that can help manage your incoming calls. These reports include Calls Waiting, Average Waiting Times, Average Hold Times, Abandoned Calls, Call Volume and much more!
The call monitoring feature allows the listener to hear both sides of a call, but not be heard by either of the other parties. By default, the call monitor is selected when a connection is made, so both the Agent (on net User) and Caller (off net caller) will be unaware of the listener. This option is very useful for supervisors or managers who would like to listen to their agents and sales people performance over the phone. It can help discover good or bad things but overall helping in ways otherwise not possible.
The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in your company (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension, someone on another phone in your system can then dial the call park extension to retrieve the call.
Call ACD Queue
a service whereby someone on a current call is notified of an incoming call and is able to place the first call on hold while answering the second. Call Waiting also allows you to toggle between calls in case you need to notify one caller you need to hang up. While a caller is placed on hold to answer a call waiting, music on hold is placed to the caller until the call is answered back.
is a telephone service that transmits a caller's number to the called party's telephone equipment during the ringing signal, or when the call is being set up but before the call is answered. At nexogy we provide an enhanced Caller ID called CNAM which will also provide a name associated with the calling telephone number.
Caller ID Block
Blocking your caller identification means preventing your name and phone number from being displayed on the receiver's screen when you make a call. By dialing *67 before a call, you will block your Caller ID for that call. Be aware that if the party you are trying to reach does not accept calls from anonymous or unknown callers, they can simply drop the call and to even send you to voicemail.Some people just want the privacy of not having their phone number or name made available to the people they are calling, and blocking caller ID can help with this.
A conference bridge is a centralized application within nexogy’s system that allows you to create a conference call where internal and external callers can dial a number (usually followed by a PIN) to join a multi-party conference. A conference bridge can usually host a large number of participants but check with your office manager to know your account’s limitations.
Do Not Disturb
Do Not Disturb automatically sends any incoming call directly to the Callee’s voice mail
Emergency Assistance (911)
is the emergency telephone number for the North American Numbering Plan (NANP.) This number is intended for use in emergency circumstances only. Dialing "9-1-1" from any telephone will link the caller to an emergency dispatch center—called a Public-Safety Answering Point (PSAP), which can send emergency responders to the caller's location in an emergency
Find Me Follow Me
Hunt Group or “Ring Group” is an incoming call management feature that allows you to manage incoming calls for groups within your organization and the order the phones within those groups will ring. Hunt Group or Ring Group will apply the most when you want every phone in your company to ring when there is no receptionist and you have an incoming call from your toll-free or main number or when you have several internal departments such as sales, billing, support, etc and you need a specific number of phones to ring when that group is reached.
IVR-Interactive Voice Response
Interactive voice response (IVR) is a technology that allows a telephone system to interact with humans through the use of voice and DTMF tones input via the telephone keypad. With an IVR you can prompt callers to select the destination of their call based upon their requirements. You can use an IVR to filter calls based upon certain criteria like language spoken, department to reach or offer to dial an internal extension. An IVR expedites calls as it will route the call to the appropriate destination without the interaction of a live person
Join Call (Barge-In)
The Join Call (Barge-In) feature allows a listener to join into the call, rather than just listen, as is the case with Listen Only, or speak to only one of the parties, as is such with Whisper (on net User only). Join Call allows both parties of the call to hear User joining the call.
We provide you with a free app for your mobile phone or tablet, iOS and Android that doubles as your office desk phone. You can make local, long distance or international calls right from the app as if you were dialing from your desk phone; you will present your office Caller ID instead of your mobile and all toll charges for long distance or international calls will be applied to your office phone and not your mobile phone. Also, once on a call from our mobile app, you can place callers on hold, transfer the call, create a conference call and even record the call, all from the simple and intuitive app on your mobile device or tablet.
The Monitor/Listen Only feature allows the listener to hear both sides of a call, but not be heard by either of the other parties. By default, the Listen Only is selected when a connection is made, so both the Agent (on net User) and Caller (off net caller) will be unaware of the listener.
Music on Hold
Broadcast an announcement to your entire team or a specific group you’ve selected. Paging is useful for making real-time announcements to a department, team or work area. Setting up a Paging Group is easy and configured remotely. This feature will assign an extension number, give it a name and then add extensions for that Paging Group
Phone Number Porting
We will port all your numbers from your former provider into the nexogy network once the on-boarding process is completed. We use Tier1 Carriers in the US as our underlying providers to guarantee the process is smooth. Under the Federal Communications Commission's "local number portability" rules, you can switch telephone service providers for wireline, wireless or Voice over Internet Protocol and keep your existing phone number.
The Simultaneous Ring feature enables multiple devices to ring at the same time when a call comes into your business number. You can have your desk phone rings simultaneously with your home office phone and your mobile. Also and very convenient, you can set “Answer Confirmation for Off-net Numbers" to ensure that a person — and not voicemail — answers simrings to a cell/landline by prompting the answering party to press 1 to accept the call. An icon to the right of this option allows you to specify a ring delay.
This feature will create a virtual mailbox to send callers to without the need to be associated with a user, a desk phone or a phone number. A virtual mailbox can be used to send overflow calls from your call queue, a shared mailbox for your sales, support or billing department or even an option for callers reaching out your auto attendant. A virtual mailbox has no specific user associated to it so it becomes a collaboration tool you can use as a productivity tool.
Each VoIP extension comes with its own voicemail inbox, allowing your team to have secure access to voice messages. You can check messages from the desk phone, our mobile app or by dialing into your number. You can also check your voicemail from your User Portal. This voicemail box can be programmed to send voicemails to email, configure your personal greetings and select what to do when voicemails are delivered (keep, delete, etc.)