When Avaya filed for bankruptcy, the tech world was shaken. Nobody imagined that the multinational technology giant would file for chapter 11 bankruptcy, especially after dominating the market since the onset of the millennium.
With seemingly leading Internet telephony, contact center, communications, wireless data, and CRM offerings, the company seemed unbeatable in their own game.
Shifting To nexogy’s Advanced Contact Center Reporting (ACCR) Tool
With this in mind, it is important to partners to shift to selling our complete Contact Center as a service that includes Advanced Reporting tools and solutions.
Since they will have plans to switch to the cloud sometime in the future, the uncertainty surrounding Avaya could make them to take the leap earlier than planned. It is likely that they will choose to purchase a cheaper and future oriented alternative like nexogy
ACCR is the cost-effective option that they can now turn to because there is no hardware requirement, and no cost for testing. They can now move investments without having to wait any longer. Call now: 1 (866) nexogy-1.
New, Innovative Features
With ACCR, there are reporting features that are more robust and Avaya cannot match the robustness, and this is the reason most customers will be on the move.
Key performance metrics, including customer satisfaction, abandon rate, and conversion rate are what call centers use to find weaknesses in order to strengthen them. With the growing demand for better customer experience, ACCR is going to be the game changer.
How This Affects Channel Partners
Here at nexogy, you can speak to your Channel Manager to find out how to capitalize on this opportunity. As many have learned, as one door closes, another opens. It's still unclear in the wake of this announcement how other CCaaS providers will be impacted.
But one thing we do know: many customers will be looking elsewhere for their phone services, and you can believe we’ll be there to help them along.
To learn more about our Channel Partner program, please click below:
Blog image credit: Avaya
Topics: business phone systems