Hurricane Harvey: Let's weather the storm

Posted on Fri, Sep 1, 2017 @ 04:44 PM by Oliver Verde

Hurricane Harvey has unloaded record rainfall totals in Texas and Louisiana this week. As of this posting, more than 286,500 people are still without power. Flooding has inundated businesses and homes all over the region. The scope of the damage is truly jaw-dropping.nexogy Harvey 3.jpg


The people of Texas and Louisiana are in our thoughts and prayers in this unprecedented and troubling time. We want to take a moment to talk to our customers about how they can continue to access their nexogy phone service as events unfold. It's what nexogy is designed for keeping you connected, no matter what circumstances your business faces. 

For Current nexogy Customers

One of the advantages of using hosted PBX or a cloud based contact center is that your service remains operable even if you're experiencing local disruptions. Your nexogy phone can go anywhere you do; all you need to do is find an available internet connection and power source. 

You can also access your nexogy extension using “OfficeLine” on your personal mobile device. If you've downloaded and set up our softphone app, your extension should ring directly to your mobile phone. If you haven’t downloaded the softphone app yet, click on the links below:

Download OfficeLine for Android

Download OfficeLine for iOS  

office-line.pngFor Customers in Need of New Service

If you are actually needing a new Phone System that is disaster proof, we can offer you our service which can be up and running in the next 24 hours, and enable you to use “OfficeLine” through our mobile app, without worrying about the bill for the first two months (while you recover from Hurricane Harvey). We can launch this new number and get you on the phone again within 24 to 48 hours. If you have an existing telephone number that you need to keep, we can move your service within the next 10 days. Switching to hosted PBX can ensure you stay connected even when PSTN is down.

To help carry your business through this challenging time, we will provide your new nexogy telephone service at no charge for the first two months. Contact us at support@nexogy.com or call us at 1-866-NEXOGY2, and we'll walk you through the process.

office-line.pngoffice-line.pngNexogy’s Officeline Will Keep You Connected

If you use nexogy's cloud based contact center services and have an internet connection, you can take calls, access CRM data and continue to provide services to your customers. To connect your team and cascade appropriate instructions, use conferencing to set up phone meetings with employees. If they have mobile phones with our softphone app or their nexogy phones and an internet connection, they should be able to perform many of their current duties, which can help minimize financial loss to your business.

Although the rains have finally stopped in Houston, recovery will be a slow and painful process in many locations. You've worked hard to establish your business, and we want to do everything we can to minimize losses and help you weather this crisis. We stand ready to assist you with any questions you have about accessing and using nexogy to keep operations going. Please contact us at support@nexogy.com or call us at 1-866-NEXOGY2. If you're a reseller, contact us at partners@nexogy.com

Finally, if you live outside of the region affected by Harvey, consider donating to a charity that is providing relief in the area. We have an outstanding and generous community of customers and resellers. Let's meet these challenges together. 

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Topics: voip

Weather the Storm 

About the Author

Oliver Verde
Oliver Verde
's the Marketing Director at nexogy, and he started in January of 2015. Mr. Green is passionate about developing teams to become the future leaders of nexogy as well as expanding the company’s reach a...read more