Posted on Mon, Dec 12, 2016 @ 09:30 AM by Lexi Aguirre
As proactive business owners or partners, you need to seize every opportunity possible to execute a desired first impression on a potential client. After all, the first 7 seconds of their communication with you will determine this impression.
That being said, this experience needs to be as positive and credible as possible. This is especially true for the holiday season.
Do you have a holiday greeting in place (or a greeting at all) for your customers and prospective clients calling you?
If not, it's time you begun!
What Constitutes a Good Greeting?
Although the essentials of a phone greeting are obvious, it's all about how you execute said greeting. Of course if you're a smaller business you may have a receptionist answering every phone call – but this doesn't make a difference between the guidelines for a pre-recorded greeting, either.
Some things to keep in mind:
- Don't be afraid to have a personalized touch that's in-line with your brand
- Include your company, name (if a person is immediately answering), and ask how you can help them
- Thank them for calling! It's not easy to do so for everyone, and they're taking time out for your business
- End with a question as to how you can help – even if it means re-routing them
That said, I'd like to share with you a creative and effective way to utilize greetings to enhance your client communications while also expressing your gratitude to all those who have done business with you this past year. That is: the joy of holiday greetings!
Our recent partnership with professional recordings provider Snap Recordings has made this process simpler than ever. Here are a few reasons why:
- An automated greeting is more often than not a client’s first contact with your company
- On-hold greetings are perfect opportunities to offer sales and promotions
- There are over 100 voice talents in 5 different languages and accents to choose from
- Studies show that people are more likely to wait 30 seconds longer if there is a greeting
Wishing you nothing but success both during this holiday season and in the year to come!
Topics: business phone systems