Onboarding processes can make or break relationships with clients. What makes an excellent onboarding process, and what can businesses do to improve the way they handle new clients? nexogy Project Coordinators Victor Lantigua and Marlene Cabrera explain how critical an effective onboarding process can be in finding success for your clients' businesses, as well as your own.
"There's always little caveats in every business that you have to address ahead of time, so that things work the way you expect them to when you actually implement things, and actually bring the service over and go live."
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