Route Callers Based on Your Business's Needs

Our Call Queue feature is the perfect way to manage high traffic call flows. When all lines are in use for the company or group, you can place the caller in queue until the next available agent is free instead of having the caller listen to a busy signal or sending them to voicemail.

While in a queue, callers can hear music on hold or custom company announcements. We offer several different types of queues that can be used depending on business needs.

There are 4 types of call queues:
  • Round-robin (longest idle) routes callers to the available agent that has been idle the longest.

  • Ring All routes callers to all available agents at the same time.

  • Linear Hunt routes callers to the available agents in a predefined order. The order is defined when editing the queue's agents.

  • Linear Cascade routes callers to groups of available agents in a predefined order. The order is defined when editing the queue's agents.