Send incoming calls to multiple queues for faster response times.
Route incoming calls from a single phone number to multiple phone lines, and significantly improve response times and customer service. Nexogy’s line hunting solutions enable flexible call distribution between agents and queues so that you can meet call peaks without expanding staff. Busy signals and lost calls are in the past, with line hunting:
- Enjoy a broad choice of call-distribution methods, including longest idle, top-to-bottom and round robin.
- Staff both centralized and remote agents. Agents simply log on and off using a simple button or star-code sequence.
- Provide top-notch customer service; give callers desired information in a timely and enjoyable manner.